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Agoda

2.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Agoda Reviews Summary

Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 15th among Hotels sites.

service
801
value
763
shipping
349
returns
464
quality
660

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Myanmar
1 review
0 helpful votes
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Plenty of Selection
March 24, 2016

Always use Agoda as the site is very user friendly and always good selection of hotels and good range of prices from low to expensive if that is your taste.

Date of experience: March 24, 2016
Philippines
1 review
0 helpful votes
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GREAT BUY!
March 24, 2016

It's my 1st time to use Agoda. Their promos are great, most of all the prices.

Date of experience: March 24, 2016
Australia
1 review
0 helpful votes
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Easy to like
March 24, 2016

I have used Agoda on previous occasions and I will continue to use their services. I am impressed with the ease of use of the website and the staff are always courteous and efficient.

Date of experience: March 24, 2016
India
2 reviews
0 helpful votes
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Top ranker Agoda.com
March 24, 2016

I booked hotel through Agoda.com, they are fast, accurate and not lazy. Their responses are very quick.

Date of experience: March 24, 2016
Singapore
1 review
0 helpful votes
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Excellent
March 24, 2016

Most friendly of all the sites and with guaranteed best pricing. Reward points which can be used as cash discounts tops the cake.

Date of experience: March 23, 2016
Israel
1 review
0 helpful votes
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Always with Agoda. Always best service and can trust

Date of experience: March 23, 2016
Malaysia
1 review
0 helpful votes
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Good deal, convenient, efficient, kindly hot line staff to assist every of my issue facing.

Date of experience: March 23, 2016
Australia
1 review
0 helpful votes
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Excellent
March 24, 2016

A great website, very quick & efficient. Lots to choose from!

Date of experience: March 23, 2016
Australia
1 review
0 helpful votes
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Best Prices.
March 24, 2016

I have been searching for the best rates for the hotel I wished to book. Most of the sites gave great prices until you went to book and the VAT was added. With Agoda the total cost of the room was quoted with no little surprises at the end.

Date of experience: March 23, 2016
Malaysia
1 review
0 helpful votes
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Hustle free
March 24, 2016

Very easy to locate hotel of my choice, hustle free and very good discounted rate for the rooms.

Date of experience: March 23, 2016
Malaysia
1 review
0 helpful votes
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User friendly
March 24, 2016

The interface is really easy to read and understand

Date of experience: March 23, 2016
GB
1 review
0 helpful votes
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Couldn't be easier
March 23, 2016

As the title says, it was just as easy as A, B, C. And then it is booked. Well done Agoda. Top of the class

Date of experience: March 23, 2016
Malaysia
1 review
0 helpful votes
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Happens to me cancel booking due to customer change plans on the last minute however agoda did refunds me even last minute inform. AGODA staff did really understand their customer very well and try to perform their best to serve us well... I do respect their decision too.

Thank you AGODA for the services
Steven

Date of experience: March 23, 2016
North Carolina
1 review
0 helpful votes
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So EASY!
March 23, 2016

I'll come back to Agoda for every trip I take in the future.

Date of experience: March 23, 2016
Qatar
1 review
0 helpful votes
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Love Agoda
March 23, 2016

Thanks Agoda for providing the needs of your customers. I changed my booking a lot of times and you were very helpful!

Date of experience: March 23, 2016
GB
1 review
0 helpful votes
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Very good website
March 23, 2016

Agoda has easyb to use website and continues to have best choice and rates for hotels. Have used them for 10yrs + and have never had any problems.

Date of experience: March 23, 2016
Indonesia
1 review
0 helpful votes
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Satisfying
March 23, 2016

Very satisfy with the service. Fast, simple and easy to book, cheaper price than others.

Date of experience: March 23, 2016
Singapore
1 review
0 helpful votes
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A very convenient website to book hotel rooms. Very big portfolio of hotel properties.

Date of experience: March 23, 2016
Singapore
1 review
0 helpful votes
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Love to see reviews and feedbacks from all over the world to compare and chose the best option for my holiday.
Ever happened that the price I book for both rooms in the same hotel with different price, and they refund in a few days time. Very good after sale service too, thank you agoda, keep up the good work!

Date of experience: March 23, 2016
South Africa
1 review
0 helpful votes
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I had to find a place to stay in Seoul for the Rotary International Convention in May-June this year and the info and selection criteria given on the Agoda web is amazing.

Date of experience: March 23, 2016