AgodaReviews 4,448

Used Agoda to book a hotel in ACY for wedding anniversary at the Golden Nugget. Go to check into hotel at around 5:15pm, hotel can find my reservations. Call Agoda rep and they say everything looks ok on their end after a 5-minute hold, I tell them again, the hotel says there is no reservation in my name nor the confirmation number they emailed to me. Agoda asks me to hold another 5 minutes while they try to figure out what is wrong. In the meantime a Golden Nugget manager at the check in sees that I am having trouble with Agoda and calls Golden Nugget reservations for me to see about getting me and my wife room. Agoda comes back on the line and says they need me to wait for a call back in 15 minutes while they call their intermediary to see about my reservation and then hangs up. I decide to have the manager book my room with Golden Nugget direct about $150 more expensive but at least I have a room for our anniversary weekend. At 6:40 pm Agoda sends me an email that my reservation has now been confirmed with the proper reservation # and then at 7:15 I get a call back I didn't pick up because by that time my wife and I are already checked in at the hotel and at dinner, Agoda didn't even leave a message. This is horrendous customer service and I will never use their services again. Go someplace to get your reservations, this service is unreliable and inexcusable for how they treated us! Zero Stars, If i Could.

I recently booked a hotel, looking at a picture on Agoda on arrival the place was horrible, dusty inky, and the name of the places grand residence in Chennai, India Agoda is posting pictures, misleading customers and the place in Real does not look anything closer to the picture, which is posted on Agoda. On calling the customer service they did not resolve any problem but took the money from my card. Do not use this website to make any reservations because the pictures posted on the website is not real pictures and the customer service is zero satisfaction.

Booked a stay for my wife, baby and a family friend. Arrived at our place and couldn't get a hold of the host, but proceeded to follow the check in instructions. Keys were missing from the property so i called the host. They picked up after a few rings and hung up. I called back 10 times with no response. Called agora customer support which after an hour (and at this point a screaming baby) offered to cancel my reservation. 20 business days on the refund. Thanks agoda!

I ended booking a place that was 50% more expensive out of desperation.

To add insult to injury, i wrote back later insisting on writing a negative review for the property that same day no showed me, since they were a 9/10 listing.

They informed me that only people with a successfully completed stay can write reviews…welp i guess i don't qualify.

Total scam. Agoda showed us a rate of $200 a night while in Japan. We booked the hotel and stayed 3 nights no problems with the booking only to find out they charged us $900 a night. Grand total around $3000 for 3 night stay. They will not refund the difference. This hotel has never shown to be $900 a night. Do not book through Agoda.

I now realize that this platform is an untrustworthy one from which I will never consider purchasing any sort of my travel needs. Absolutely stay away!

When i had a trip to Egypt, I worked with this website. Basically it's all in one solution because here you can book a flight, book a hotel or place for kinda private stay, plus they are generous enouhg to give some atteactive coupons.
Other than that, here you can even buy tickets for ferry, trains, airport transfers and rent a car. That is the reason why I consider it as a platform packed up with all necessary things for having pleasant voyage.

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Mr. A maskell
13 reviews
GB
Rated 1 out of 5 stars
Absolutely INCOMPETENT
Absolutely INCOMPETENT
They booked me into a hotel that hadn't existed for THREE YEARS. When i arrived at the address, the hotel had a different name. On further enquiries I found the hotel Agoda booked me into had been taken over by a completely different owners THREE YEARS previously. Having no other choice I had to pay for a room at.5 times the Agoda price, I had already paid (to Agoda) Agoda think a fair resolution is to refund me the payment I made to them, for their fictional hotel, and give me 10% as Agoda credit. Absolutely no compensation for the ££££s I am out of pocket. Avoid this shambles of a company at all costs

Date of experience: 17 January 2024

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I made a booking through Agoda and requested to have my booking amended by adding an extra night to the reservation but they never made the change and I had to book a separate hotel for one night thanks to them. I would recommend booking through a different company since they didn't follow up on making the amendment to my reservation.

I recently had a terrible experience with Agoda that left me feeling scammed and extremely disappointed with their customer service. I made a reservation through Agoda for a hotel stay, but the reservation was canceled, and despite multiple assurances of a refund, I have yet to receive my money back.

Not only did Agoda take my money without providing the service I paid for, but their customer service was also abysmal. The lack of communication and the failure to resolve the issue in a timely manner only added to my frustration.

I urge anyone considering using Agoda to think twice and beware of the risks involved. The lack of accountability and the disregard for customer satisfaction make Agoda a company to avoid at all costs.

I hope that by sharing my experience, others can be spared from falling victim to similar scams and poor customer service. Agoda needs to improve its policies and practices to ensure that customers are treated fairly and with respect.

In conclusion, my experience with Agoda has been nothing short of a nightmare, and I would strongly advise against using their services. Beware of Agoda - you might end up being scammed and left with no support from their customer service team.

Only Liars are working at this company. They wasted my time for 2 weeks with no solution. They were putting me on hold, and then hang up. Then with emails same story over and over, they would go around with me, but not to solve my problem with a refund. They are the worst to deal with, and I called the hotel were we have stayed one night, and the manager was ready to help us, but not AGODA. I am highly recommend to avoid to book via their app, as if something happens you will not see your money. They didn't want to refund for one night out of 2, as I made a honest mistake and booked for a wrong date. So they needed to refund for one night. They were lying that they reached out to the property and their policy is not allowing to refund, so I called the hotel, and the manager told me if we did not stay there, and she saw that we stayed just one night, she will refund us, and she mentioned that she did not get a call or email from Agoda, lol. So those liars did not do anything to help, and wanted to take our money. If a person makes a mistake and can't have their money back right away, something is wrong with the company. Please, stay away!

I tried to book a room, and the site said the room at that price was no longer available. And the transaction was canceled only to find out that I was charged and hour later after I had booked another room. They even had the nerve to say that it never happened. This is a bad site don't book here.

I made a mistake on the dates of a recent non refundable booking. I immediately rebooked using the correct dates. Agoda refused to refund my payment for the first booking. They collected twice.

Agoda charged me more than 7% on top of my room for exchange rate. However, exchange rate from AED to USD never vary this much and other sites like booking.com never add any extras.
Not recommended

We had booked hotel from Agoda,we reached the hotel to find out our booking was cancelled long back even though I had paid my money during booking. As per Agoda, it is a mistake of a 3 Rd party, which I really don't care. I had booked the hotel for specific date bcoz it was birthday of my wife. It doesn matter if they refund me the whole amount, the has wasted and so has my mood. I shall never recommend anyone for Agoda n never will book myself. If they do not care for customer why should we care.

Never booked or heard about Agoda.com, but found a better deal on their website for Trump Internarial resort in Miami and decided to book. We booked in February for 3 night. When we arrived Trump resort did not have our reservation and told us never had ever any booking from Agoda.com. At the resort counter when we first tried to contact Agoda we received email from them informing us that Trump property canceled our reservation (how something can be canceled without existing?)We received Our vacation turned in to nightmare, we had to look for a rooms day by day. End up spending more on hotels and we had to look for rooms daily. Agoda.com fully refunded money, but on vacation you want to enjoy your trip and not to stress. If you decide to Book with Agoda make sure to call actual property to confirm your booking before arrival.

Website bumped up my reservation to a week later, could not cancel. Sent me an email denial with a no response email. Poor design, and no customer service.

We reserved a room that had breakfast included and when we got here we are being told it is not included. This is a ear bait and switch, in addition it says there is a golf course, but there is none onsite.

My girlfriend and I booked through Agoda and holy $#*! save yourself the trouble and don't book through these scammers. Sure the price is nice and cheap, but you're literally praying to god that you win the lottery and they miraculously don't cancel on you. Called customer service and you're met with an outsourced employee that was unprofessional and hung up on us.

Nothing but thieves... Paid for our accommodation and when we arrived the apartment was nothing like advertised... It was moldy, had broken door in bathroom n kitchen cupboards... We told the host we weren't happy and they told us to leave... Anyway long story short, Agoda supported the host by saying we wanted to cancel when I had video evidence that the host told us to leave... So at the end of the day the host denied us to check in and got paid $1200 for not supplying any services and Agoda got their kickback as well... Well done Agoda you are a bunch of thieving clowns 🤬🤬