AgodaReviews 4,448

I am sorry to say that I am another victim of Agoda.
Their booking is horrible and you have to be very careful when booking anything with them. I booked a room at Orchid Inn and they booked me two rooms. So of course now they do not want to pay back the extra room they booked and they claim it is the hotels fault.
Well I talked with the hotel and they told me they had not been contacted at all. They are just a bunch of rips off and scammers.

The ad was saying cancel free. I made mistake in dates, and they refuse to cancel. They steal my money! Be so careful of them! SCAMMERS!

I couldn't get to my hotel due to natural disaster in the region I was staying. The hotel still charged me for the stay, even though I contacted them to inform of the flood, and sent all supporting documentation as soon as I got the information of the flood and the train company's cancellation SMS. Agoda does not provide any type of customer support even though I booked the hotel through them. The hotel ill-intendendly charged my card as soon as I contacted them informing of the situation. Nobody wants to refund my money or take responsability on the matter. Agoda tells me to call the hotel and vice-versa. I should be allowed a refund because it was a natural disaster, there was no transportation available in the region for me to arrive at the hotel. All transportation was halted due to the flood for 24h. There was no way I could reach the hotel. The only thing Agoda says is that the hotel has the final decision. The thing is that the hotel is already acting in bad faith. Agoda offers zero customer support, or any type of security for the customer. Customers don't need to book through Agoda if the company doesn't have the power to offer the customer any type of security. Especially hotels they include in their own network. I can just book straight with the hotel. Don't have to pay a fee for the middle man that does not help with anything, especially when you have all the grounds for a refund and all supporting evidence and documentation. In the end they just care about the money and not the customer.

This company lied to me and committed fraud. They hide behind fine print to justify stealing your money. Be glad you found the negative reviews before booking, spend a little more and book directly with the hotels.

Agoda are a total rip-off - they are either totally incompetent or scammers!

I recently booked a 'single room with a shared bathroom' in a 'hostel' in New York only to be given a bed in a dirty kitchen(!) with two other strangers. It was so bad that I left after one night and the owner made money from me without providing any service.

Agoda customer service did everything to AVOID being held responsible and refused giving me a refund.

Once they have your money, they don't care about you.

I am extremely disappointed with the handling of our 7-night all-inclusive booking in the Maldives through Agoda. We booked well in advance, with non-refundable flights, and are travelling with a 6-month-old baby in December.

When we contacted the resort to arrange transfers, we were informed that our booking couldn't be guaranteed due to incorrect rates advertised by Agoda. Despite reaching out to Agoda, they have not provided any resolution. They refused to honour the original price or offer alternative accommodation in the Maldives.

As we are travelling during peak season, finding alternative accommodations is not an option due to skyrocketing prices, which is why we booked early. Now, we are left with confirmed flights but no accommodation.

This situation reflects extremely poorly on Agoda's professionalism and reliability. We trusted their platform for a smooth booking experience, and they have completely failed to deliver.

DO NOT BOOK through Agoda, IF YOU'RE LOOKING FOR A HOSPITABLE AND FAIR STAY. I booked for 5 nights in 24h Dubai and stayed for 1 hour and checked out. They didn't give me the room that I booked through Agoda. They told me it's not their problem even though it was available. Prices are not straight forward. My kids waited for 2 hours at reception while I was trying to get the room that we booked. The staff were not very helpful. All they kept asking for was more money to get the booking that I originally booked. The suitcases were in the car for the 2 hours that i was in the lobby, they didnt even take them out. AND then to make things worse I found out they did the same thing to a friend of mine. Both booked a large room but in their system it says Small Room, and they were forcing me to stay in a smaller room with my 2 kids. I refused and left. 5 Nights paid and they will not refund me on a mistake they or Agoda did. But both are putting the blame on the other and no one wants to take responsibility.
With so many options these days, I wouldn't spend one second in this hotel or any ACCOR hotels since they weren't much help either, when so many make you feel welcome from the second you step into the lobby.
Such a disappointment. The kids were so excited to stay there. At the end the manager offered me a suite, but it was too little too late. It was time bedtime and I didn't want to spend anymore of my money or my time in their company.
Horrible service, Horrible training, Uninformed staff and very nonchalant regarding guests.

I paid upfront for my £130 per night hotel. There were silverfish all over the walls and in the bed. Agoda won't refund me. I'm flying home early and this has been a nightmare trip. A very costly nightmare

Please be aware of Agoda Reservation Guarantee. It's only a refund of original booking. Book at your own risk. There is no customer protection whatever.
1. I booked a difficult to get to property in Italy and at arrival host refused entry. Host agreed to cancel and refund my booking and said "I will pay for your replacement hotel". Here we are on top of a mountain, no internet, with kids, getting late. Local Agoda customer service told that they will cover up to half of original booking. No other property was offered. I had to drive down from the mountain to nearby town with Internet and do myself last minute booking of a hotel over 2 hours drive away. We arrived there after 11pm stressed and tired.
Making post-trip calls to Agoda customer service resulted in two bookings price difference refund. (If replacement booking cost less I would get nothing). That is all. Non of previous promises were honored.
2. Another booking I made on Agoda was charged in US dollars. When I've got Invoice in the hotel the room rate was in Euro and ~$35 less including currency conversion rate (~10%). This difference is what you pay for the 3rd party booking service.
3. Another thing I noticed is booking price increase the moment I tried to book a stay.
4. Few years ago there was a healthy competition between Booking and Agoda. No longer. It's the same holding now. Existence of Agoda is questionable.

Never do booking woth agoda it is a fraud site.i did booking for hotel airport hotel grand did online payment and on 27 August 2024 when I reached at the hotel they denied my booking and check.in.and there i had to pay them.again.still they haven't paid me back...so never do booking with agoda.this is my experience..

I booked 4 nights in Maui at a condo using Agoda. Upon arrival at the hotel on July 26, we discovered the hotel did not have AC (this is Hawaii in July). We asked the receptionist if this was common throughout the islands, and she said it was not and that most hotels here do have AC.

I contacted Agoda to ask for a refund, and they said they would get back to me in 24 hours which was not helpful because I needed a place to sleep that night and it was already 5 pm. Regardless, I did not stay at that hotel and I used Agoda to book a new hotel with AC for that night.

The next day on the 27th (after already paying for and staying at another hotel), I received a response from Agoda saying I would not be refunded. I NEVER STAYED AT THE HOTEL and I even booked a new hotel using their service.

Just a bad company, do yourself a favor and avoid them at all costs...Their motto should be we "obfuscate" - to make so confused or opaque as to be difficult to perceive or understand - so you don't have to.

This is the email I sent to them when they asked why I disputed their canceling fees on a recent trip to Africa.
Hello Agoda and yes I have disputed the charges as they were malicious and unjust. I created four reservations on the same day understanding that two of them would be canceled. When I logged back in in an attempt to cancel the two we had chosen to let past we ran into one issue after the other. All the cancelation dates were different on each of the reservations even though the reservations were made only minutes apart. When we attempted to cancel anyway we kept getting referred back to the policy saying we were in a penalty period as issued by the hotel...despite again, they mirroring reservation said it was OK to cancel without penalty.

When attempting to reach an agent through the chat, email or God help me, the phone...all I got was "sorry your session has been interrupted, sorry for the technical difficulties, sorry there are no agents available to assist you, sorry this is the best we can do, we're keeping $200+"

I eventually reached out to the hotel directly they said they had no issue whatsoever canceling it but they could not as it was made by you a third party and it must go though you.

In my opinion Agoda is an utter scam and an absolute failure and my reviews on every website I can find will illustrate that. Apparently there is a history of this practice considering Citi reversed the charges and did not even ask for any of the dozens of supporting screen shots and documents that I have to support the case.

I regret ever using your service and rest assured will never again.

Worst customer service experience. Very slow response via email. People in charge of booking changes go home early so urgent matters can not be dealt with during the afternoon.

Hello, I booked a hotel in Maryland, U.S.A through Agoda and even though I provided Agoda with a email from the hotel saying that they agreed to a cancellation, Agoda claimed they couldn't get ahold of the hotel via phone or email. Unfortunatey, the hotel's phone line has been down for a week but they directly emailed Agoda's customer service department, with me in cc, saying that the rooms were cancelled. I have reported Agoda to the Better Business Bureau in the U.S. and claimed a fraudulent expense on my credit card. I'm hoping this message will save you some time. The discount wasn't worth it.

Very bad experience, with family after reaching hotel at 11 pm, hotel front desk says no booking, booking is not valid.we travelled after booking confirmation...in midnight with family with rented vehicle.and that too in summer season season...we tried other hotels booking not succeeded...totally Agoda spoiled vacation...please don't book through Agoda.

Warning!
If going to Amsterdam, be aware that Agoda will charge you the tourist taxes even if they should not as you will also need to pay that part directly to the hotel separately. Then it is impossible to get hold of anyone at Agoda and they don't reply.

So I was charged for two nights in New Orleans. I called the hotel - no reservation. I called Agoda - no reservation. However, I was charged. I had to dispute them with my credit card company. Absolutely awful company who steals.

Never book with agoda again!
I did two bookings with agoda, the first one had additional cost for parking( not big amount but it was written that is included in booking price) and hidden costs that you can't see until final page( I chose accommodation, then pressed on booking where after one click redirected my to final booking page where all hidden costs are visible)
The second booking I did the same, thinking that it's going to be same process like first time, but no, this time it was only one click to complete the booking.
When I realised I booked accidentally (wanted to see final price), I did cancellation not realising that is not refundable.
They didn't have consideration for my mistake (because their hidden costs and changes in booking system), and I didn't even got chance to regain my booking since it can't be refunded.
Never again anything with them, report them to consumers agency!

When I booked a room to spend overnight in Istanbul to get my connecting flight next day unexpectedly my flight was canceled and the agency offered me another flight outside of Turkey. I already booked the hotel and they did not want to give me a refund no matter the mistake is not mine. No voucher was issued either. Very disappointed of their business