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Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 16th among Hotels sites.
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Have delt with agoda for many years. Have tried other webs sites before only to have problems and come back to agoda.
Easy to contact and easy to resolve issues with booking. Very friendly representatives.
Agoda makes hotel booking extremely simpler. Choose hotel and date and punch in credit card details and within seconds you get your hotel voucher in the email.
Free to join, easily earn points to be used as discounts - easy booking and cancelation - book now /pay later, real reviews from real people, why wouldn't you love them? Using points earned, I just paid $8 for a room in Phuket!
This website could find rooms that were not available at any other website!
I cancelled one booking very easily and booking again with agoda.com
Lovely staff!
Alhamdulillah. I have not disappointing to choose Agoda as my booking agent. Further more the rate is alway the best and have chance for using the collected points.
Super easy to use, full of hotels information and vast selection of hotels.
I always use Agoda I travel a lot for business and holidays. The service is easy to use and secure, it ticks all my boxes.
Got really a great discount of approx 35% of actual accomodation costs.
This is the first time that I ever booked a hotel room through www.agoda.com. It was quite easy and I would highly recommend this to anyone who is looking for bargain prices for really nice hotels.
Very good platform make it easy to get the hotel fast...
Booking hotels in Agoda is as easy as 1, 2, 3! I would recommend this site to everyone! From a jet-setter to a couch potato.
It was really easy and made me feel like I was actually in control of my booking by being able to state my specific requirements for late booking and transfer to the motel concerned. It set my mind at ease. Also the price was amazing! Thank you.
Easy to use website, useful information, and competitive rates
Agoda was referred to us by a fellow traveller years ago, and we now use it almost exclusively. Agoda provides a huge variety of accommodations, and we have have not been disappointed. We also like the option of free cancellations.
Hotel now provides only two bath towels in each room for "saving trees" Extremely inconvenient without face towels (medium-size).
All other hotels we stayed have more than one size of towels.
Otherwise, the location and price as well as service of this Ibis Hotel are well accepted.
Many years already with Agoda very reliable, efficient and competitive price.
This online experience was great. Quick and to the point. Smooth sailing. Thank You!
I am a frequent traveller and I find it real easy to use this site. I always get best deals when I book thru Agoda.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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