AgodaReviews 4,448

I used Agoda for a hotel booking in March of 2015.

I was running late and so called the hotel I had used Agoda to reserve a room with. They told me that there was no reservation and that I should call Agoda which I did. After being passed around and told to wait for a long time I finally got Agoda to resend the confirmation email to the hotel and so problem solved... At least so I thought. After reaching the hotel at 4am I tried to check in but couldn't as the voucher that the hotel uses to pay for the room wouldn't work. After more phone calls with Agoda I finally cancelled my reservation and instead paid the hotel directly. The whole mess was very embarrassing and stressful and I vowed never to use Agoda again.

To make things worse I then got my phone bill and sicovered I had been charged $45 for the privilege of sorting out the mess that Agoda had created.

Use Agoda at your own peril.

When you book at Agoda, be very careful! Once I've made a reservation, the website gave me error and I went straight to hotel to book. Turns out Agoda already debited my credit card! When trying to reach Agoda via email and their feedback board, and email again and again, my mail has been ignored! So I was charged TWICE and 2 rooms! In a day!. Luckily the hotel MGR was willing to give me 2 days stay.
Another was just yesterday. I booked Agoda, it says there you can pay hotel as you reach. No strings attached if you choose to cancel last minute. Sounds good? Oh. There's a disclaimer, the hotel can deduct your credit card at any time. Wow... so I choose to pay to the hotel... upon reaching the hotel at 6pm, I paid in CASH! But on checking out the counter told me Agoda had charged by credit card already (without my knowledge!) thinking that I didn't show up, paying for their damages. The hotel then have to return me my cash for double charging.
No thanks AGODA! Highly profit minded without any care for its customers. Seriously happened twice and it's scary to be associated with such shady profit oriented non customer in mind kind of company. Shady contracts and disclaimers with a lot of strings attached to make sure you lose, even if you've cancelled, and in my case, I showed up, they still deduct thinking I didc't. Those booked via Agoda, beware. NO more and NO THANKS!

I book in various countries using Agoda and each time I check in there is never a glitch and on the odd occasion a free upgrade. With the warm welcome this tells me Agoda has the respect of the Hotel industry from the larger chains down to the boutique hotels.
The choice is endless, you can plan and book so easy I don't consider any other option for my hotels, business or pleasure.