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Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 16th among Hotels sites.
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I always look at Agoda first for Hotels, they almost never let me down on prices.
Just booked Hotels in Phuket and Bangkok, Thailand with Agoda. It's easy with Agoda.
Phil..
The site is very easy to navigate but could have a Price filter. So it's really a 4.5 stars. I've used this a few times and haven't had any problems.
Helpfully for us to make reservation along travelling. Thanks agoda
After 5/7 times staying in this hotel I have found it to be a consistent and good hotel for the single traveller.
Food in all restaurants is ideal for the single traveller and Shinagawa a good centre for regional travel.
The airport shuttles are excellent and reliable.
As Sports Official I can recommend it.
I found the site so easy to navigate and to book I would not hesitate to recommend the site to all my friends
This is the second time am using agoda for price resort biking and it has been a nice experience... Would say agoda simply rocks
The website made it easy and the option to book the room now and pay later made agora my new number one website for travel.
Easy booking and fast to respond with confirmation letter. You can print the map along too
Lots of choices of hotels from 1 star to 5 stars and suits all.
I have stayed at this hotel 16 times over the last 5 years it may be a little out of date but the staff and and location make it a desirable and pleasant stay. I have stayed various lengths from one day to seven
Used Agoda a few times now and have never experianced a problem. Last time I accidently double booked my hotel and they were very helpful in fixing my mistake. Great site to book holidays in advance.
This website is not difficult to use and explains all in simple terms. I have used it before and will use it again in the future..
I have used agoda several times now in the far east and every hotel is as they say had some great hotels through agoda very happy
I booked the last room available on Agoda for a NZ Hotel in Picton, and I book a second one for my in-laws with another agent to make up the need of two rooms. I rec'd a personal call from Agoda's Customer Service and she wants to make sure I have not duplicated the booking by error - Nice work:-)!
Have booked countless hotels through Agoda over the years and have never had any problems. Easy to navigate their site and hotels have never showed any reluctance to acept their vouchers.
Agoda thus far is the best site with best rates with multiple options, don, t think any other website can beat it
This is the second time Im using Agoda booking for a room at Parklane Hotel in Cebu City. I am pleased with the service and accomodation
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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