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Agoda

2.5

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Agoda Reviews Summary

Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 18th among Hotels sites.

service
801
value
763
shipping
349
returns
464
quality
660

We monitor reviews for authenticity

Malaysia
1 review
0 helpful votes
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Excellent
October 7, 2015

Very accommodating and helpful especially when you require assistance to make cancellation.

Date of experience: October 6, 2015
California
1 review
0 helpful votes
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Agoda is great.
October 7, 2015

Unlike Expedia or Travelocity whom I've had problems with in the past. I've never had any problems or issues with AGODA. You guys, Roc. Thank you.

Date of experience: October 6, 2015
Thailand
2 reviews
0 helpful votes
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They first ask you for your rating on Agoda, then only if you give a positive review do they ask you to review them elsewhere.

This is clearly deceptive to consumers who will see only positive biased reviews.

Date of experience: October 6, 2015
Malaysia
1 review
0 helpful votes
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I ALWAYS REFER TO AGODA TO GET THE BOOKING OF HOTEL FOR MY TRAVELS.
IT IS FAST AND USUALLY GIVE ME BEST DEAL COMPARE WITH THE OTHERS.
I WOULD RECOMMEND ALL MY FAMILY MEMBERS AND FRIENDS TO USE AGODA AS WELL. GOOD JOB, AGODA!

Date of experience: October 6, 2015
Australia
1 review
0 helpful votes
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SO EASY
October 7, 2015

It was so easy to book my room with Agoda especially just using my mobile phone. Love it

Date of experience: October 6, 2015
Singapore
1 review
0 helpful votes
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Had gone to a hotel but was refer to another hotel due to some issue. Agoda refund me and compensate me another night but I need to cancel the booking from agoda 1st.

Date of experience: October 5, 2015
Malaysia
1 review
0 helpful votes
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24/7 agent, THEY SAID!
October 2, 2015

I booked a hotel using agoda, no doubt it was an easy process with reasonable price. While approaching my trip date, a day before unfortunately an urgent thing came up and I had to request for an amendment in the dates. Went to manage booking, there was an option for change of date but to my surprise it was not available so I called the hotel personal and they tried their best explaining that changes can only be made via agoda. Then I ringed agoda the so called 24/7 customer service, sent all information they've required in their voicemail, marked it URGENT and they promised for a call back but sadly no news till now..

Date of experience: October 2, 2015
Singapore
1 review
0 helpful votes
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I like this hotel n stay in this boutique hotel many times. Good location n good price... n very clean. N convenient

Date of experience: October 1, 2015
Singapore
1 review
0 helpful votes
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Simple as ABC
October 1, 2015

No problem using Agoda to book rooms. Have been using for sometime already.

Date of experience: October 1, 2015
India
2 reviews
0 helpful votes
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The most user friendly
October 1, 2015

What a pleasure to book hotels through Agoda... Last 10 years am a satisfied customer of Agoda

Date of experience: October 1, 2015
Thailand
1 review
0 helpful votes
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I think I have used Agoda twice now, both for hotels in Thailand. Both times I knew which hotel I wanted to stay at, Agoda were offering rooms, the rate was very competitive, booking process was very simple. I will be looking at their site again.

Date of experience: October 1, 2015
Singapore
1 review
0 helpful votes
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Agoda offers the best lowest price on the internet with plenty of options to choose from and providing as much detailed about the hotels/apartments that allow us to make wise decision before we decide to make the booking.
And with the book now and pay later, it even gives us a piece of mind.

Date of experience: October 1, 2015
Singapore
1 review
0 helpful votes
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AWESOME
October 1, 2015

It's easy to make a booking and the rates are reasonable!

Date of experience: October 1, 2015
Thailand
1 review
0 helpful votes
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Complete details
October 1, 2015

Have many details of hotels resorts and guesthouse

Date of experience: September 30, 2015
Malaysia
1 review
0 helpful votes
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Easy to use, for making booking. However, the traveler's feedback portion sometime disappear and cannot find it anymore. Please make sure the traveler feedback is not disappear when it was there before.
For example one hotel in Jeju island, there was supposed to be 1-10 feedback, but only 3 appears, and the 'next page' button is 'grey up' (not usable). Thus, cannot see all the feedback; Please improve this. For the 3 feedback in this case, they are not readable to me as they are not in English, unfortunately. Suggest also more photo be taken on the room rather than so many on the lobby and building around it.

Date of experience: September 30, 2015
Indonesia
1 review
0 helpful votes
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:)

Date of experience: September 30, 2015
Australia
1 review
0 helpful votes
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Customer Service
October 1, 2015

Agoda provided fantastic customer service and provided a full refund to accommodation that we cancelled at the last minute.

Date of experience: September 30, 2015
Saudi Arabia
1 review
0 helpful votes
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Best price and availability
September 30, 2015

I used to be an active user with other hotel booking sites, and since I used Agooda to book my hotels I notice the deference

Date of experience: September 30, 2015
Malaysia
1 review
0 helpful votes
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I chose AGODA from a website comparing hotel prices and was very happy with the ease of my booking. Will recommend this company without hesitation.

Date of experience: September 30, 2015
Malaysia
1 review
0 helpful votes
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Again, I found the budget quality hotel from Agoda web page.
I been always using Agoda to book my hotel for years. Will recommended to my friends and all.

Date of experience: September 30, 2015