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Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 15th among Hotels sites.
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Quick and easy, maps and other information available. Very good
I've been using Agoda now for probably 5 years, Cities all around Australia, as well as the USA, Singapore, Hong Kong & Kuala Lumpur.
In all destinations, I've had nothing to complain about... Well Done Agoda
After searching through several sites, finally managed to get the lowest price through Agoda.
Nice interface, easy to use, informative, and you'll get the best price
So easy to find and book a room, the photos always seem to be representative of the property listed, so easy to use and the pay later option is FANTASTIC. I also like the rewards program.
From Step 1 - payment, easy flow of data and completion of documentation, upto date information and photographs, concise detail.
I use Agoda.com for booking because it's very simple to use, hassle free,
Very Detailed in Information about the Hotel and Superbly nice User Interface when Booking, Plus they have partnered promo with a Retail Card so I'm spending while my points are credited. Hope it will last forever. Thanks Agoda.com! :)
Agoda was the best of hotelier booking website. Its user friendly and keep updating the content. It is awesome
This is my go-to-site whenever i'm booking a hotel. Very easy and trustworthy. Keep up the good work!
Booking on agoda is sheer pleasure for the time it takes and the variety of deals in hotels. The deal i just made is just not available any other travel website.
I booked a particular hotel and during the day I cancelled the booking as my family had in the mean time opted for another one. I cancelled the first booking and made a new one through Agoda. It was done so quickly and without any hassle.
Amazing site to search up hotels etc five thumbs up :)
A great place to stay with your family. But will not recommend if you have an early flight like 6am because their office opens at 8am. All in all its a good place to stay and worth the price.
Agoda is my number 1 hotel company, have booked many hotels with them never disappointed.
Gordon Whitfield
THIS IS THE FIRST TIME THAT I HAVE BOOKED A HOTEL THROUGH AGODA. I ALWAYS BOOKED THROUGH BOOKING.COM BUT AT THIS TIME I COMPARE THE PRICES OFFERED BY THE AGODA AND BOOKING.COM AND I FOUND AGODA RATES ARE MUCH CHEAPER THEN THE BOOKING.COM FOR THE SAME HOTEL SO I PREFER THE AGODA AND IN FUTURE I WILL GIVE PREFERENCE THE AGODA FOR BOOKING MY HOTELS.
Really simple and easy, no time at all. Like that you can use PayPal for payment as I know they are secure
Its very easy and fast to do booking here, they serve your need and give what you are looking for.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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