On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Agoda Reviews Summary
Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 15th among Hotels sites.
We monitor reviews for authenticity
I have made a reservation on 08.10.2015 for 1 night stay at Hostel 44 and my cheking in was supposed to be on 11.10.2015. At 11:00 PM I arrived at 13 Kyrnigradska str. And was totally shocked to find out that the hostel (Hostel 44)does NOT EXIST!
Furthemore, according to the people who were living nearby, there was no such place at that address in the past at all or any other sort of accommodation. According to the neighbours, 5 moths ago at the same address somebody has given several rooms for rent (part of his/her apartment), but the Bulgarian authorities had shut them down.
So, at 11 o'clock in the evening me and a friend of mine, had to stay on the street in the pouring rain, without an idea where to go. Only the fortune, had brought us to a Jewish hotel ( Levitt hotel), which was completely full at that time ( just as several other places we had the chance to check before), but the staff was kind enough to leave us in the kitchen and saved us from sleeping on the street during a severe rain storm. The staff explained to us that this is not the only time they accommodated guests, who were cheated by booking.com
In my opinion, you are promoting fake accommodations in order to get access to my credit card details and to use them for criminal purposes.
If you are an art lover, this villa is the place for you! Located i the lovely seminyak, its zen and furnishings are decorated with hints of contemporary art, this is especially so for its beautiful stone pool, which is decked with syne sculptures that spew ager while you enjoy a soothing swim. You're basically in the heart of all the latest happenings.
We booked with Agoda for a hotel in Ubud, Bali. According to the site and our hotel voucher, there was airport transportation to the hotel. When we arrived at the airport, there was no one there to greet us. We had the airport put an announcement out BUT no response. We got the airport info desk to call the number on our voucher BUT it didn't go through.
We finally hired a taxi and when we arrived at the hotel we found out they do not do airport shuttles and the hotel number was incorrect! I will never use Agoda again.
Of late Agoda's hotel booking is misleading
Agoda must strive to protect the interest of its customers.
Hotel room booking is only for 1 adult as opposed to industry standards where standard booking is for 2 adults and breakfast for 2
Nowhere its heard standard booking is for I Adult and breakfast for only 1 person!
I found the best deal for Z Hotel in Glasgow on Agoda... cheaper and much easier to search for locations that booking.com
I especially like how you can sort the hotels by price, which is important for a budget traveller!
Mostly i book my stay through agoda everywhere around the globe and its very easy and hessel free. Sometimes of i face any difficulty then also agoda is very helpful.
I love it, when i move the map it searches hotels with price for me! So much convenient compare to others website!
I travel into Bangkok quite often from where I live/work in eastern Thailand. After staying in countless hotels and hostels in this city, I can 100 percent say that One Day is my home away from home. The quality of this place is impeccable and the staff have become friends. <3
Agoda offered the best deal when looking to book a particular apartment on the Gold Coast. The booking response was immediate.
All sites compare only agoda price are 17% less then all on line booking co.
I used Agode in europe and Thailand and everytime it is fast and reliable. Had to contact them once from Thailand to Change a date (my fault...). They arranged it directly with the Hotel. Very good Service. Thanks. Josef
Good deals and trustworthy. Have used Agoda for many years. Great reward points towards future bookings. Always go to Agoda first.
I just saved a lot of money by using points. A nice rewards system and a user friendly site.
Have tried other hotel booking sites but Agoda's rate is mostly better than the rest.
Just so easy to book online, hassle free and prices displayed immediately.
I've been using Agoda for about 7 years now. I've frequently compared their prices with other companies but their prices cannot be beaten! The choice of hotels and the information provided is good and their ease of booking could not be easier, quicker, or simpler.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account