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Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 15th among Hotels sites.
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I used Agoda multiple times for many years. I like the uncluttered but informative layout of their website. The site is fast in response and works good. One suggestion is to have a comparison option. Assuming that I have finalised 3 or 4 hotels and if I want to a quick comparison of them, this option will be useful.
The booking very fast and efficient and the best thing I can get the best price through Agoda.
I love the rewards points which helps us to save a lot. Thanks Agoda!
I had been using Wotif and Booking for years, but Agoda is easier to use and better rates, from what I can see.
I have been booking through Agoda for years, the points build up really fast & I have never been let down. Their customer service team is also fantastic, always happy to help.
I stumbled upon this website only a year ago and I have already booked 4 hotels with it.
I am extremely happy with the listing of hotels and prices and specially the insider/agoda deals.
I would highly recommend this website for your travel planning.
Booking with AGODA is very easy. Their system is very efficient and convenient for customers. I've had no problems with them for more than 5 years that i have booked hotels. Even the cancellation of rooms has no difficulty. Their rewards program is also true. Go and book thru AGODA NOW!
The site is easy to navigate, I got in to book for a cheap room, I got even a cheaper room near the Canton Fair in Guangzhou, China.
I am happy with the experience.
Agoda always gives more options and best prices. I have come back again and again, always great value.
I have stayed in many hotels using AGODA over the years and I am very satisfied with their service. Easy booking plus pay with big discounts on nice hotels. You also have a choice
Of pay now or later and free cancellation. I can recommend AGODA to anyone.
Easy to use website, for my hotel in Spain you were the cheapest, with the best service.
Regards,
Brian James
I hope u can give some good prize or gift for yr vip members
I have been using Agoda for the last 2 years for all my trips to the Philippines (7 trips). Prices were fair, payment is very convenient and searching is secondyo none.
I always primarily use this website. I have done so for about 7 years. Most reliable.
There are in general more hotels available on Agoda compared to other sites, say, Expedia. There are many choices of B&B on Agoda while other websites typically lack this feature. Agoda's prices, however, are not always lowest; but they are certainly more transparent - the listed prices are final prices you pay, while on other sites the prices may exclude fees, service charges and taxes. I would recommend using Agoda as base for looking for a hotel, and once you find your favorite hotel, compare prices with other sites.
I do a lot of research across a lot of different web sites before I travel and consistently find that Agoda is the best when booking accommodation. The info and reviews are accurate, pictures and room information (especially room size) are very handy when considering a room. You can also apply filters to narrow your search by location, price, facilities, star rating etc. Price wise they are generally the best or within a few USD of any other sites. Also the price they quote is the price you pay, no other additional taxes, charges or commissions. I have been using them for over 10 years, never had any issues and also nice to earn bonus points to apply to future bookings. Great service and website
Excellent internet service, very convenient. Double thumbs up!
Agoda are very professional and efficient. They offer a wide range of hotels, from budget to luxury, at practically all corners of the world
Checked agoda for overnight stay in Bangkok. Was very quick and easy to book.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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