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Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 15th among Hotels sites.
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Glad to receive rewards points in rebate of cash when do booking! Great! Will continue using!
Very accurate, convenient and reliable hotel booking site with the best rates
My search on hotel info, location and photos is easy and clear. I booked that i wanted within 10 mins.
Agoda always a great rate, always use as never had an issue with reservation or description of hotels used, always accurate
I have used Agoda many time without any problems.
They provide an easy and simple booking experience.
They have the best rates and, good reviews and it's super easy to book.
My family and I have used this sight numerous times and found them to be accurate, reliable and so far problem free. Booking this way as we travel makes things easier and cheaper while giving us the flexability to book as we go, thus letting us organise when and where we go as we go and knowing that when we get there our accomodation is assured.it also lets us compare accommodation in the area.
Book true Agoda, best price, faster and easier, thanks to Agoda
Can find by location in the City you wan, also can check how long the hotel is it and customers comment is the good reference For me to get new good hotel faster, I like to use Agoda website.
Always have good promotion and easy to use web, and one click away. Love it every second!
Agoda is very helpful to travellers that are looking for discounted accommodation.
Easy to use, a lot of info, photos, reviews. Prices as good as any I found elsewhere.
New to the site, glad I came across this site. According to the customer guarantee they will match or beat any price. I decided to book a room for 1 night and I opted to pay later.
Very good service; most easy to book, change, confirm - as best as can be.
The process to book the hotel is very fast and there is insider deal which we can get the better price.
Everytime i want go to travelling i will book my room hotel with agora because its very easy n their have reward points..
I always use Agoda as it is cheaper than other websites
Easy booking. And recently when i needed a refund/postpone due to medical condition, Agoda help me to neg with Hotel. Tks guys!
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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