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The company generally enjoys a positive reputation for its attentive and professional customer service, with many representatives praised for their helpfulness and compassion. Customers frequently highlight the effectiveness of support staff in resolving issues, particularly concerning refunds and technical assistance. However, there are notable concerns regarding unclear membership practices and unexpected charges, which have led to frustration among some users. Additionally, while most interactions are described positively, a few instances of unprofessional behavior were reported. Overall, the company's commitment to customer satisfaction is evident, but improving transparency around fees could enhance the customer experience further.
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About a month ago scammers got my information and into all of my accounts. I was told I needed to get my phone cleaned, I have called several places trying to get help and this was the last call, and I was given more information about getting my prob solved. Thank you 6ya.
Al was fast, professional, and helped with my issue immediately! I appreciate the live telephone help, as much can get lost in translation with online help.
Heather helped me immensely navigate a website to exchange T-shirts. She was wonderful.
If I am being charged for this can somebody let me know?
I'm very computer illiterate
The gentleman that helped me was extremely knowledgeable
Very pleasant. Efficient
Good feedback and knowledgeable, understanding
I was glad with the information that I received from this company looking forward in the future working with this company have a great day
My only experience was with Inderjeet, he assisted me in a cancelation and refund, he was very efficient.
I received a broken mug in my delivery, and I wanted to have it replaced. The fellow who handled my problem was knowledgeable, pleasant and patient as I had no idea how to go through all the steps on a computer.
Could not get into my account on Ticketmaster / Raiders to receive my tickets for tomorrows game. Andy was able to see my account & changed needed information so I was able to secure my tickets. Thank you Andy
Felicia was very helpful, thanks! Not much else to say, I made a phone call and Felicia helped me to start to resolve my Instagram hack.
I made an error in contact. He was so kind to send me the link I needed to address the issue
Michael T, was so patient with me and took his time to help me, I'm in my seventy and didn't understand many things he was telling me. He hung right there with me and he was a blessing to me.
He called me back immediately and told me how to take care of my problem now I am waiting for a Afterpay Customer Service Rep to call me back I hope it doesn't take long. I need to get into my account to pay a bill because th card they have on file is not the right card. I had to get another card because I had fraud on the old card. And it won't let me get into my account because it won't accept my new card I have so I really need to talk on the phone with someone. Thank you
John was wonderful he was very knowledgeable and professional great personality can't say enough good about him. However you need to keep him around and maybe a raise
He was very patient with me I don't understand electronics very well he tried to figure out why Uber wouldn't except my payment he tried to help me with my Wi-Fi in my house because it had been shut down all day he did everything he could even if we weren't able to achieve success with Uber I really appreciate it is time and his patience.
I contacted Peacock about upgrade to my service. They sent me to 6ya. I couldn't figure out how to upgrade & was becoming upset. The 6ya agent explained step by step how to do the upgrade & it worked!
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