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3.8

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6ya Reviews Summary

The company generally enjoys a positive reputation for its attentive and professional customer service, with many representatives praised for their helpfulness and compassion. Customers frequently highlight the effectiveness of support staff in resolving issues, particularly concerning refunds and technical assistance. However, there are notable concerns regarding unclear membership practices and unexpected charges, which have led to frustration among some users. Additionally, while most interactions are described positively, a few instances of unprofessional behavior were reported. Overall, the company's commitment to customer satisfaction is evident, but improving transparency around fees could enhance the customer experience further.

This summary is generated by AI, based on text from customer reviews

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Arkansas
1 review
0 helpful votes
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Clean iPhone
September 22, 2022

About a month ago scammers got my information and into all of my accounts. I was told I needed to get my phone cleaned, I have called several places trying to get help and this was the last call, and I was given more information about getting my prob solved. Thank you 6ya.

Date of experience: September 22, 2022
Pennsylvania
1 review
0 helpful votes
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Car radio
September 22, 2022

Very very helpful acknowledged about my problem went far and behind to help me.

Date of experience: September 22, 2022
North Carolina
1 review
0 helpful votes
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ESPN help
September 22, 2022

Al was fast, professional, and helped with my issue immediately! I appreciate the live telephone help, as much can get lost in translation with online help.

Date of experience: September 22, 2022
Pennsylvania
1 review
0 helpful votes
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Navigate website
September 21, 2022

Heather helped me immensely navigate a website to exchange T-shirts. She was wonderful.
If I am being charged for this can somebody let me know?
I'm very computer illiterate

Date of experience: September 21, 2022
Missouri
2 reviews
0 helpful votes
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Helpful
September 20, 2022

The gentleman that helped me was extremely knowledgeable

Date of experience: September 20, 2022
Texas
1 review
0 helpful votes
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Good Service
September 19, 2022

Very pleasant. Efficient
Good feedback and knowledgeable, understanding

Date of experience: September 19, 2022
Ohio
1 review
0 helpful votes
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Great with you
September 19, 2022

I was glad with the information that I received from this company looking forward in the future working with this company have a great day

Date of experience: September 19, 2022
Texas
1 review
0 helpful votes
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My only experience was with Inderjeet, he assisted me in a cancelation and refund, he was very efficient.

Date of experience: September 18, 2022
South Dakota
1 review
0 helpful votes
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Channels
September 18, 2022

He was very nice but I didn't get the answer that I wanted but, he is probably right. Can't switch from one channel to the.

Date of experience: September 18, 2022
Oregon
1 review
0 helpful votes
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Unchartered Waters
September 18, 2022

I received a broken mug in my delivery, and I wanted to have it replaced. The fellow who handled my problem was knowledgeable, pleasant and patient as I had no idea how to go through all the steps on a computer.

Date of experience: September 17, 2022
Arizona
1 review
0 helpful votes
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Ticketmaster / Raiders
September 18, 2022

Could not get into my account on Ticketmaster / Raiders to receive my tickets for tomorrows game. Andy was able to see my account & changed needed information so I was able to secure my tickets. Thank you Andy

Date of experience: September 17, 2022
California
1 review
0 helpful votes
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Instagram Hack
September 18, 2022

Felicia was very helpful, thanks! Not much else to say, I made a phone call and Felicia helped me to start to resolve my Instagram hack.

Date of experience: September 17, 2022
Texas
1 review
0 helpful votes
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Richard was quick with a resolution
September 17, 2022

I made an error in contact. He was so kind to send me the link I needed to address the issue

Date of experience: September 17, 2022
Texas
1 review
0 helpful votes
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Wonderful
October 17, 2022

Michael T, was so patient with me and took his time to help me, I'm in my seventy and didn't understand many things he was telling me. He hung right there with me and he was a blessing to me.

Date of experience: September 16, 2022
California
1 review
0 helpful votes
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Expert!
September 16, 2022

Your representative was diligent and gave expert advice in solving my challenge.

Date of experience: September 16, 2022
Georgia
1 review
0 helpful votes
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Logging into my account
September 16, 2022

He called me back immediately and told me how to take care of my problem now I am waiting for a Afterpay Customer Service Rep to call me back I hope it doesn't take long. I need to get into my account to pay a bill because th card they have on file is not the right card. I had to get another card because I had fraud on the old card. And it won't let me get into my account because it won't accept my new card I have so I really need to talk on the phone with someone. Thank you

Date of experience: September 16, 2022
Missouri
2 reviews
0 helpful votes
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Billing
September 15, 2022

Very good. Pleasant young man took care of my request

Date of experience: September 15, 2022
Florida
1 review
0 helpful votes
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Uber /lyft
September 15, 2022

John was wonderful he was very knowledgeable and professional great personality can't say enough good about him. However you need to keep him around and maybe a raise

Date of experience: September 15, 2022
California
1 review
0 helpful votes
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Ivan was so patient
September 15, 2022

He was very patient with me I don't understand electronics very well he tried to figure out why Uber wouldn't except my payment he tried to help me with my Wi-Fi in my house because it had been shut down all day he did everything he could even if we weren't able to achieve success with Uber I really appreciate it is time and his patience.

Date of experience: September 14, 2022
Illinois
1 review
0 helpful votes
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Patient with technology illiterate
September 14, 2022

I contacted Peacock about upgrade to my service. They sent me to 6ya. I couldn't figure out how to upgrade & was becoming upset. The 6ya agent explained step by step how to do the upgrade & it worked!

Date of experience: September 14, 2022