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6ya Reviews Summary
The company generally enjoys a positive reputation for its attentive and professional customer service, with many representatives praised for their helpfulness and compassion. Customers frequently highlight the effectiveness of support staff in resolving issues, particularly concerning refunds and technical assistance. However, there are notable concerns regarding unclear membership practices and unexpected charges, which have led to frustration among some users. Additionally, while most interactions are described positively, a few instances of unprofessional behavior were reported. Overall, the company's commitment to customer satisfaction is evident, but improving transparency around fees could enhance the customer experience further.
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I am a 68 year old. The gentleman that I spoke with helped me to decide more quickly about getting rid of my cable bill. I am getting a smart tv and getting rid of my 267.00 dollar cable bill. Never knew how they worked. Thank you Drew
Absolutely amazing experience, caring, understanding and helpful people respond to your phone calls extremely fast and helped relieve my worries.
I did not want 6ya. I inadvertently was connected to it. I trust there is no charges to my account as I did not purchase anything. Thank you.
Talked to Dean, who was supportive of my problem. I list my husband last year, and have to watch my expenses. I have a large bee nest on my deck, and was trying to contact a bee keeper. Somehow I charged $29.99 on Agni's list, and no one eve4 called me. So I would like the charge removed, please. Dean said he would help me.
Joel was so patient with me. He never made me feel inept in any way. His information was very helpful.
I was very nervous ab this site and trying to return some items with an online company. Andrew stayed with me and walked me patiently through the process. He is awesome!
Andrew answered all of my questions, and walked me through the process of setting up a Uber request for tomorrow. I would like to thank him for his patience and his professionalism!
I was locked out of Facebook and Messenger when someone hacked my account. I spoke with Joshua and he listened attentively and solved my issue. He was very patient and understanding. He assured me that everything would be fine and he was correct.
Kudos for Joshua.
I had a problem ordering from stop and shop. I didn't know there was a difference about ordering from Stop and shop directly and Instacart. I just got a bundle of information about Instacart, which I knew very very little about if anything at all to be honest. This guy Andrew just made my day!
Leah was very helpful to me she took her time guided me through all the steps that I needed to take and she had patience with me I am so pleased with her help thank you very much Leah
I'm not very savvy on my phone, but it screamed "scam" and phishing attempt with incorrect info and phone numbers to "reinstate" my now closed account. With Brian's help I'm back up!
No one tells you cost! Then again I didn't ask! Never assumed it would be this pricey for 5 minutes work! Got the answer should have called the bank! Stupid!
This was my first time experience using 6ya. I got a fast response and the representative Brittany was super helpful and had a lot of patience in helping me with my problem. She was very professional and courteous.
My first time experience was great and I am very satisfied.
I needed help and didnt know how to go about it. It was explained clearly what to do and We resolved the issue
After days of trying to reconnect my printer to Wi-Fi Brian finally was the one to solve the problem
Jose listened & helped me. When the website in question shut me down; he gave me a email address to write them directly with the issue. They are supposed to contact me in 24 hours to resolve the issues. I didn't even have a way to contact the company before that. It really was stressful. Thank you, Jose!
I was trying trying to reach the securus securus technology my son is in the penitentiary and I was trying to get a video call or be able to talk to him and I paid for your service and if I could please get a refund
Cleveland was very patience and helpful with a non-technical computer user. Walked me thru the steps of uninstalling and reinstalling the app. Once we followed the steps to reinstall he helped with the sign-up steps. It was hard to get signed up but was finally completed. Hopefully the problem of returning to home many times during viewing will not be repeated. Thanks for the help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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