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3.8

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6ya Reviews Summary

The company generally enjoys a positive reputation for its attentive and professional customer service, with many representatives praised for their helpfulness and compassion. Customers frequently highlight the effectiveness of support staff in resolving issues, particularly concerning refunds and technical assistance. However, there are notable concerns regarding unclear membership practices and unexpected charges, which have led to frustration among some users. Additionally, while most interactions are described positively, a few instances of unprofessional behavior were reported. Overall, the company's commitment to customer satisfaction is evident, but improving transparency around fees could enhance the customer experience further.

This summary is generated by AI, based on text from customer reviews

quality
431

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New Jersey
1 review
0 helpful votes
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Acct update
September 14, 2022

Jesus was wonderful! Very kind, helpful & professional!

Date of experience: September 14, 2022
Georgia
1 review
0 helpful votes
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Helpfully
September 14, 2022

He spoke clearly, led me thru several steps to work out my problem with Fubo tv. I appreciated his patience!

Date of experience: September 13, 2022
Montana
3 reviews
0 helpful votes
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Great service
September 13, 2022

I was trying to get signed up for Peacock tv. He was very helpful. Thank you.

Date of experience: September 13, 2022
Colorado
1 review
0 helpful votes
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Satisfaction
September 13, 2022

Experience was great. Very satisfied with the help I received.

Date of experience: September 13, 2022
California
1 review
0 helpful votes
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Red recliner
September 13, 2022

Everyone was very helpful and courteous. I will be ordering carpets in the near future

Date of experience: September 13, 2022
Washington
1 review
0 helpful votes
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Awesome, superior, extremely helpful, and extremely going out of his way to help. I was at complete at ease instead of being on the offensive and defensive side.

Date of experience: September 13, 2022
Connecticut
1 review
0 helpful votes
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Andy was the single best company phone representative I have ever worked with. Andy was perfectly knowledgeable throughout every step required for me to submit a dispute. There wasn't one moment where I was confused, frustrated, or slightly angered that I spent 44 minutes on the phone w/him plus the 10 minutes it took me to find a phone # for Uber Eats. Hopefully the 54 minutes I spent trying to figure out the unrecognized charges will be rectified. Thank you Andy for a great job helping me!
John Glynn

Date of experience: September 13, 2022
Illinois
1 review
0 helpful votes
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Reviews
September 13, 2022

Very patient and helpful. Corrected the issue what else for you want!?

Date of experience: September 13, 2022
New Jersey
1 review
0 helpful votes
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6ya was wonderful.
September 12, 2022

He helped me greatly and was very kind and understanding.

Date of experience: September 12, 2022
California
1 review
0 helpful votes
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Thanks for Helping W
September 12, 2022

Gregory kept encouraging me to not give up! He helped me by being patient and nice. Thanks

Date of experience: September 12, 2022
New York
1 review
0 helpful votes
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Identified charges
October 12, 2022

I had two 1$ charges by"google*services". Don't know what they are but if they keep on appearing when I use my card I will need to look into them.

Date of experience: September 12, 2022
Louisiana
1 review
0 helpful votes
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Getting set up.
September 12, 2022

I tried to call trackfone to pay my bill. I was asked questions about payment. So I answered the questions. After that I realize I am not on the phone with trackfone. I have just opened a account with 6ya.

Date of experience: September 12, 2022
Pennsylvania
1 review
0 helpful votes
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Excellent
September 12, 2022

She was awesome. She solved my problem. She as kind and understanding. I'm not a computer type person and she was very helpful.

Date of experience: September 12, 2022
Ohio
1 review
0 helpful votes
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Great customer help
September 12, 2022

I was watching TV last night and it told me to change my payment method so I tried and could not remember my password so waited till this morning and I was hooked up with Prince and he was patient with me

Date of experience: September 12, 2022
California
1 review
0 helpful votes
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The person that took my call was very courteous very professional and very helpful

Date of experience: September 12, 2022
Maryland
3 reviews
0 helpful votes
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At first, it was mentioned that Paris would help me. Then when you asked for my review, you said how was Greg? That was confusing. She couldn't help me with Peacock because the problem is with my provider, Verizon, and my tablet.

Date of experience: September 11, 2022
New York
1 review
0 helpful votes
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I sent messages and received no reply. I tried calling tonight but wsyfair is closed. I will try tomorrow.

Date of experience: September 11, 2022
Colorado
1 review
0 helpful votes
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I received a professional who took the time to help me with some problems.

Date of experience: September 11, 2022
Ohio
1 review
0 helpful votes
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Trying to watch the Browns
September 11, 2022

I was so frustrated with the help I received. Then Greg called me and he would not give up until I was watching my Browns. It took about ten minutes but, he hung in there with me until I was watching the NFL. Thanks Greg. You're AWESOME

Date of experience: September 11, 2022
New York
1 review
0 helpful votes
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Very helpful
September 10, 2022

My experience was excellent. Ivan was very helpful with my situation. He answered all my questions. Thank you Ivan.

Date of experience: September 10, 2022