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6ya Reviews Summary
The company generally enjoys a positive reputation for its attentive and professional customer service, with many representatives praised for their helpfulness and compassion. Customers frequently highlight the effectiveness of support staff in resolving issues, particularly concerning refunds and technical assistance. However, there are notable concerns regarding unclear membership practices and unexpected charges, which have led to frustration among some users. Additionally, while most interactions are described positively, a few instances of unprofessional behavior were reported. Overall, the company's commitment to customer satisfaction is evident, but improving transparency around fees could enhance the customer experience further.
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Andrew Was my rep.
He was kind and very considerate to my needs. Very good listener and knowledgeable!
Reginald was a pleasure to talk to, great customer service
It was very informed. So I was unable to resist paying
Andrew was great! He answered all my questions and everything was resolved smoothly and promptly.
I cannot recommend this service enough. After trying all google efforts and YouTube fixes I could find and consulting a different service support, I found 6ya. They didn't stop until the problem was fixed. Extremely knowledgeable and wonderful service!
Customer service was very speedy, friendly and efficient. They were very helpful.
Called to set up my Uber / Lyft account. Alfred walked me right through the process and it took only about 5 minutes.
Problem with delivery st your end
All sqared away with 1 phone call
Product on it's way
Customer service awsome! Awesome!
Thank You all
James
Brandon was very helpful and kind to someone who is not a tech and savy in using internet
Brandon was very helpful he gave me a couple of ideas to go by thank you Brandon for your great customer service
Had to change address, phone number and all payment information regarding multiple apps and this IN PERSON help took care of EVERYTHING! VERY HELPFUL
I needed to log into my account and Alfred was extremely patient, kind with a great sense of humor. I wish all my need help were as good as he was with me today.
My service rep, Cleveland, was patient, clear, kind and friendly. I am an elder who doesn't love computer tech, but I loved my 6ya experience!
Robert called me right away, no waiting. He was very nice and helpful. He stayed on the line to make sure everything was working before ending the call! I would definitely call him again if I had a problem!
Calming. Settled me down so I could discuss my problem
Compared to other customers services I have tried to get help this was great!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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