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The company generally enjoys a positive reputation for its attentive and professional customer service, with many representatives praised for their helpfulness and compassion. Customers frequently highlight the effectiveness of support staff in resolving issues, particularly concerning refunds and technical assistance. However, there are notable concerns regarding unclear membership practices and unexpected charges, which have led to frustration among some users. Additionally, while most interactions are described positively, a few instances of unprofessional behavior were reported. Overall, the company's commitment to customer satisfaction is evident, but improving transparency around fees could enhance the customer experience further.
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I had a great experience was helpful and nice taken care of quickly. First time to use 6ya but satisfied
Before I called, I was mad because I thought I paid a wrong thing. But when Adrian R. Got on the phone he assured me I was in the right place.he helped me in a matter of minutes. Great job.
Was looking for understanding from a business to learn more and was directed to 6YA without understanding were my phone was taking me. The shift to your business was something I did not realize and was confused. Working with customer service at 6YA I was totally thrilled to have them understand where I was coming from and resolve my issue with great satisfaction.
So glad I was able to use flex pay! Got the dog bed my lil dog loves and was still able to afford it all because of flex pay! You guys are great and I appreciate it!
Although he was unable to cure my problem he did send me in the right direction and I appreciate that
I'm very satisfied with 6 ya. They fixed my problem an I didn't get over charge. Thank you.
Gent handled my concerns immediately that my intention was not to sign up for this service
I received excellent and timely help from Laurence, the Customer Service person who helped me. He quickly gave me the information I needed.
Your website was set to help me and me alone! Thanks
The 6YA rep Charles was very helpful when he gave me not only the number to contact a HULU tech but told me that I was entitled to a refund of 49.99 to my credit card for services he could not render.
My call was answered promptly, my problem was solved in less than 5 minutes. How much better can it get?
Greg was very polite and easy to understand. English was not his second language. He was very patient with me because I'm old and not overly computer savvy. He answered any questions I had. If I didn't get it he would break things down until I did get it. A very enjoyable experience. Thanks Greg.
I had been on the phone for an hour before I talked to Leah! She fixed my problem and I hung up with a smile on my face! It made my day and week! A very satisfied customer! Thanks
I was very upset and then when I talked to Jeremy I was reassured that it was a scam caller that had frightened me.
It was a mess referred me back to frist person never did find out what was going on
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