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3.8

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6ya Reviews Summary

The company generally enjoys a positive reputation for its attentive and professional customer service, with many representatives praised for their helpfulness and compassion. Customers frequently highlight the effectiveness of support staff in resolving issues, particularly concerning refunds and technical assistance. However, there are notable concerns regarding unclear membership practices and unexpected charges, which have led to frustration among some users. Additionally, while most interactions are described positively, a few instances of unprofessional behavior were reported. Overall, the company's commitment to customer satisfaction is evident, but improving transparency around fees could enhance the customer experience further.

This summary is generated by AI, based on text from customer reviews

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North Carolina
1 review
0 helpful votes
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I had a great experience was helpful and nice taken care of quickly. First time to use 6ya but satisfied

Date of experience: September 3, 2022
Arizona
5 reviews
0 helpful votes
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Char's account
September 3, 2022

Before I called, I was mad because I thought I paid a wrong thing. But when Adrian R. Got on the phone he assured me I was in the right place.he helped me in a matter of minutes. Great job.

Date of experience: September 3, 2022
Alaska
1 review
0 helpful votes
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Was looking for understanding from a business to learn more and was directed to 6YA without understanding were my phone was taking me. The shift to your business was something I did not realize and was confused. Working with customer service at 6YA I was totally thrilled to have them understand where I was coming from and resolve my issue with great satisfaction.

Date of experience: September 3, 2022
North Carolina
1 review
0 helpful votes
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Lil Jrs experience
September 3, 2022

So glad I was able to use flex pay! Got the dog bed my lil dog loves and was still able to afford it all because of flex pay! You guys are great and I appreciate it!

Date of experience: September 3, 2022
New Hampshire
1 review
0 helpful votes
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Fire stick problem
September 2, 2022

Although he was unable to cure my problem he did send me in the right direction and I appreciate that

Date of experience: September 2, 2022
Florida
1 review
0 helpful votes
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Charge pending
September 2, 2022

I'm very satisfied with 6 ya. They fixed my problem an I didn't get over charge. Thank you.

Date of experience: September 2, 2022
California
1 review
0 helpful votes
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Customer rep
October 2, 2022

Gent handled my concerns immediately that my intention was not to sign up for this service

Date of experience: September 2, 2022
Texas
1 review
0 helpful votes
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Jose
September 2, 2022

Jose was extremely professional and helpful. His patience was extremely appreciated. He was very knowledgeable and willing to help.

Date of experience: September 2, 2022
Texas
1 review
0 helpful votes
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Quick Fix
September 1, 2022

I couldn't log into my Dillards account it was a sale going on and I didn't wNt to miss out they got it done

Date of experience: September 1, 2022
Colorado
2 reviews
0 helpful votes
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Excellent Customer Service
September 1, 2022

I received excellent and timely help from Laurence, the Customer Service person who helped me. He quickly gave me the information I needed.

Date of experience: September 1, 2022
New York
2 reviews
0 helpful votes
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Setup
September 1, 2022

Your website was set to help me and me alone! Thanks

Date of experience: September 1, 2022
Pennsylvania
2 reviews
0 helpful votes
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The 6YA rep Charles was very helpful when he gave me not only the number to contact a HULU tech but told me that I was entitled to a refund of 49.99 to my credit card for services he could not render.

Date of experience: August 31, 2022
Georgia
2 reviews
0 helpful votes
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Experiences
August 31, 2022

My call was answered promptly, my problem was solved in less than 5 minutes. How much better can it get?

Date of experience: August 31, 2022
Virginia
1 review
0 helpful votes
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Andrew
August 31, 2022

Andrew was very professional, knowledgeable and patient.

Date of experience: August 31, 2022
Minnesota
1 review
0 helpful votes
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HP answer man
August 31, 2022

Greg was very polite and easy to understand. English was not his second language. He was very patient with me because I'm old and not overly computer savvy. He answered any questions I had. If I didn't get it he would break things down until I did get it. A very enjoyable experience. Thanks Greg.

Date of experience: August 31, 2022
Illinois
1 review
0 helpful votes
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Great
August 31, 2022

He explained what to do. He said a new message will come on screen for getting signed up.

Date of experience: August 31, 2022
Florida
1 review
0 helpful votes
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Pleasurable
August 31, 2022

I had been on the phone for an hour before I talked to Leah! She fixed my problem and I hung up with a smile on my face! It made my day and week! A very satisfied customer! Thanks

Date of experience: August 31, 2022
Georgia
1 review
0 helpful votes
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Settles
August 31, 2022

Called Brandon and 49.00 was taken from my account and I didn't mean to do that so he handled it. Very much appreciated his prompt service

Date of experience: August 31, 2022
Pennsylvania
1 review
0 helpful votes
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Satifaction
August 30, 2022

I was very upset and then when I talked to Jeremy I was reassured that it was a scam caller that had frightened me.

Date of experience: August 30, 2022
Utah
1 review
0 helpful votes
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It was a joke
September 29, 2022

It was a mess referred me back to frist person never did find out what was going on

Date of experience: August 30, 2022