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6ya Reviews Summary
The company generally enjoys a positive reputation for its attentive and professional customer service, with many representatives praised for their helpfulness and compassion. Customers frequently highlight the effectiveness of support staff in resolving issues, particularly concerning refunds and technical assistance. However, there are notable concerns regarding unclear membership practices and unexpected charges, which have led to frustration among some users. Additionally, while most interactions are described positively, a few instances of unprofessional behavior were reported. Overall, the company's commitment to customer satisfaction is evident, but improving transparency around fees could enhance the customer experience further.
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Excellent, he was very patient and explained everything to me in a very kind manner because I am 78 years old and didn't understand what I was doing. I really appreciated his help
Didn't realize I had to pay for this service. Lady I spoke with was very nice and I told her to cancel the call, because I didn't understand. She said ok and canceled the service.
I inadvertently gave credit card info to you, thinking I was speaking to Prime Video. When I became aware that I subscribed to a 7 day trial for 6ya, I wanted to immediately cancel as I had no idea who or what 6ya was. After speaking with a 'Brandon,' I was contacted by a 'John' moments later. He told me that he canceled my subscription and then gave me Prime's Customer Service #, which was much appreciated. However, we got disconnected. Minutes later, I received another call from 6ya asking about my experience. Before I could confirm that my subscription was canceled, I was disconnected, yet again! I would greatly appreciate confirmation of cancellation.
Thank you.
Jim ROSICA *******908)
It was polite courteous We could not solve the problem that he sent it over to a tech for them to call me back with a confirmation code
The 'expert' tried to fix but was limited in helping me resolve my issue. She did her best so I gave her a 5 star but 6ya gets a 2 star
The person that helped me went totally out of his way to ensure that my experience with him was incredible. Big thank you for all his help!
The man who helped me to fix my hacked Instagram account was very considerate, patient, knowledgeable, and helpful. I really appreciated having his support to fix this issue.
I received great service in helping me with my account and how to use your service
Signed up today by mistake. Expert was very patient and accommodating. Saved me time and frustration!
They really call you right away and my pet's doctor was so nice and honest and caring. You can tell she really cares about animals. Gives you choices for you to consider and she seemed very experienced.
I was not getting any help online with computers. I finally found Richard who solved my issues. He was very helpful and I learned some new things..
The representative was very professional and patient in helping resolve my problem.
She was an excellent help very personable and answered all questions we had!
Andrew was a 5+. He was very patient and understanding of my circumstances. You should be very proud to have him on your team. I thank you Andrew for your help today my best to you and all you do. You are one of of the best raps as ever try to help me with my problems. Thank you, thank you.
My 17 year old cat is not feeling well and I was directed to Sarah and she was able to help me with the emotion that I was feeling and worried not to mention Abel to help me locate a few of the animal hospitals and vets in my area that could help her meaning my cat. She was kind and compassionate and understanding being an animal lover herself. You will truly be lucky if you get her if you need any help regarding your animal. She definitely deserves a raise in my book
Last two rides the driver canceled on ME and I was charged! I'm done. Then there is NO getting ahold of Uber to speak.
I learned so much the veterinarian was very helpful and helped me step by step. Very informative things I didn't know I am aware of now
My issue was resolved in just a few minutes and got a call back even after I was dropped.
Excellent there were a lot of help I really appreciate their help I hope the issues resolved but I don't know yet until I get it email but they helped a lot thank you so much
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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