4WheelPartsReviews 95

Horrible online store I have ever met...
I have placed order in October 2022, they provided FAKE tracking number and have us spent 2 weeks for waiting nothing!
I spent 2 HOURS to call customer service and tell them cancel the order and get the refund, and I think it has be done. After 2 months, my accounting department inform us we NEVER receive the refund.
They were holding our money for 2 MONTHS?
Then I spent other 2 HOURS to reach out customer service and they said they receive damage package and need to get the approval for refund?
I have never receive package, where the damage package from?
CS said they will send us email for notification on refund day after, OF COURSE I GOT NOBODY RESPOND!
As of today, we still not receive money back! We are going to dispute this charges.

What a great experience we these folks on 82nd ave. I came in early Saturday morning with my Amp Research running boards that I purchased in 2018 from another distributor thinking I was going to replace them because the passenger side was stuck in the down position. Kevin spent almost 45 minutes cleaning and adjusting the steps and got them running perfectly! When I asked him how much he said no charge!

I am a customer for life and will recommend these guys to all of my friends.

Thanks!

I have purchased parts and have tried to purchase parts from 4 wheel parts several times. I have NEVER had a good experience and have decided my last business with them will be the final time i use them. I have learned you can find most of the same items at Quadratec, extreme terrain and amazon with out the bad service and shipping headaches. Lets not forget to mention how hard it is to get ahold of their customer service.

Ordered a part that they said was in stock. Next day get an email stating it will come directly from the manufacturer someday. Emailed them 3 times and 2 weeks later no response. Just was on hold for 63 minutes and then was hung up on. Had to dispute it thru my credit card to get my money back. DO NOT DO BUSINESS WITH THESE PEOPLE. THEY WILL TAKE YOUR MONEY AND YOU WILL NEVER SEE YOUR PART.

Placed a order 7/12/22. Never received a part. Every time you contact customer service you can expect several hours of waiting. Emailing is worthless as you dont get a response in under a week. Long story short is I paid $17.74 cents. Got refunded $8.32 by complaining like hell for many weeks and received nothing. Why don't you try an order and see if you get better results.

When you order parts, they will tell you they are in stock. The next day they send you an email stating they are not in stock (3 times now). This is NOT a mistake. If you write a review on their site that is anything but positive, they block it from being published so here it is...

Ordered 2 cab corners for jeep project 1 driver and 1 passenger side. Received 2 passenger sides. Took over a week to get parts, and the wont send out new parts until they receive old part. Boxs had correct part numbers but incorrect parts. Jeep Was scheduled for paint in 3 weeks. No more business with 4wp. Summit has shipped my order same day and has much better customer service.

Ordered a set of Ironman 35-12.5-20 tires that were on sale on 4WheelParts website on 4/26/22 to be shipped to one of their stores in Portland. Received a confirmation email with no additional tracking info. I called the Portland store I had them shipped to after a month and their response was they had no way to track the tires (seriously? You sell the tires and have no way to track my order?). They tried to upsell me a set they had in stack but I decided to wait a little longer. I emailed their website with the order number requesting updated information but never received a response. It is now 6/11/22 and I have decided to pull the plug on this order since nobody can provide me any information. I called the Portland store to cancel my order. After being put on hold for 15 minutes they asked why and said I was tired of waiting for my order and given no updates through email or phone message. They quickly responded "Thanks, Your order is canceled good-bye." with no effort to make things right. I will never do business with this company again, nor will I recommend them based on my experience. After listening to their on-hold message for 15 minutes I found nothing true about their statements made regarding customer satisfaction being their utmost concern.

I have read the reviews regarding poor customer service and wish I had done so BEFORE doing business with 4WP. Never again. The experiences described by these reviewers are exactly what I experienced. Lousy customer service, didn't return calls, refused to work with me, didn't acknowledge cracking my windshield even though the 'pre-work inspection' didn't have any notes of it being dropped off that way. The only reason my review is a 1 is because there are no negative numbers to choose.

I do not recommend buying here. I made 2 purchases here. The first one went great. The there is the second order. I ordered a set of shocks for my truck. When they came I was really surprised. The shocks look like they had been used cleaned up put back in the box and sent to me. They were a dingy white no decals or markings from the manufacturer who I called and do not believe they were even the right brand. I bought them in March. I returned them by the time they sent me shipping labels and I sent them back it was
April 13th. Well no refund so I called and finally had a refund in my PayPal that is less than I paid. So not only did they get their fake shocks back they kept part of my money. What a scamming money racket they have going on. So I'm WARNING EVERYONE Do Not Buy Here! Take care everyone.

Wasted my time! I was in need of bushings for my vehicle and called a bushing manufacture, Energy Suspension. I spoke with their team, acquired part numbers and was told that I should call 4Wheel Parts who can submit the order.

Once they suggested 4 Wheel Parts I thought "perfect, I already have an account with them"

However, this experience has been LESS than acceptable as I've called 4Wheel Parts and gone through the exact same process of explaining what I am looking for, providing part numbers and being told that 'we have a new system, these parts aren't in it, we have to add them and then will call you back to finalize the order"

This has been told to me 3x from 3 different people on 3 separate calls and no one has actually followed through on their promise. The final guy said that there was nothing on my account, so that means the first 2 people didn't even do anything!

After repeated attempts, I reached out to Mirella Guitron (Customer service manager at the company) and CC'ed Matt Boone, a Vice President at corporate.

(Btw, if anyone wants to reach them directly their email format is just last name at 4wheelparts.com)

So after reaching out to the Redondo location 3x and then following up with Mirella 3x, no one has bothered to help their customer.

I will NEVER buy anything from them again, there is no excuse for such a lack of customer support.

Customer service over the phone was horrendous. Never felt more disrespected as a customer for asking a few simple wuestions about a product. I will be sure to make this known to others

Had a very good experience with employee Mike today. Being a new Jeep owner he was very informative and kind and answered all my questions. Will Definitely go back for the rest of my Jeep set up

Ordered som parts for my Jeep and right away got an email stating there was going to be a long delay in shipping the items Tried to cancel, no answer. Tried to cancel again, no answer. Then I get an email 2 weeks later that the part is shipping along with an email stating the order cannot be canceled because the item has been shipped. Will never order from this scam site again. Do not try calling their customer service number, you will be on hold for hours and then hung up on.

Bought a $98 part. My card was charged immediately. I get an email saying they don't know when it's going to be shipped. Emailed back telling them to credit my card until it ships. Ignored. Called on the phone. 15 minutes to get through to someone. I told b them the story and they responded they would take care of it immediately. Put me back on hold for over an hour. Finally hung up. Now I have to contact my credit card company to reverse the charges for these crooks. Complete pieces of $#*!

Placed a site to store order on 10/7/21. Still trying to get the part that was delivered broken replaced and it's 1/21/22. Communication has been virtually nonexistent. In the new world we're all living in, delays are part of life. Poor communication and repeated mistakes aren't. They finally shipped the replacement part last week. They shipped it to the wrong address and never asked me for my address. After I corrected that with the shipping company, today, they delivered an entire replacement drawer, not the replacement top I needed and have in writing from them was shipped. I suppose they are probably an okay store if everything happens to go right on your purchase, but it seems to me that as soon as anything goes wrong, they ignore, deflect, and just hope the customer goes away. Not the service I expected when ordering two separate ~$1k arb drawers from them.

I had intended for them to install the drawers, but after they never (still have never) responded to that email to the address that they specifically requested I send the pictures to, I installed them myself. As I have chronic back problems, that cost me far more than having them do it. Overall, I'd give them 0 stars if I could.

I reviewed this process two months ago on 4WheelPart's own website using similarly professional language and they "moderated" the review and refused to post it. They seem to be one of the least honest and communicative businesses you could deal with.

I ordered 2 sets of tires. Over a week went by and they never got back to me to let me know the one set was in and the other set they never even ordered. When it came time to put the new tires On I told them to use a breaker bar on my rear tires because they had wheel spacers and the studs are lower grade steel. They ended up using an impact and broke 3 studs and 2 lug nuts and then were unable to replace the studs so they took the spacers off and put the tires on. When taking the spacers off they rounded a few of those lugs as well which looks like they didn't even put the socket on straight. Couple weeks later I got new studs to replace the broken ones and they refused to press the new studs in. Most mechanics I know fix what they break but apparently thats not the case here. The second set of tires got put on a different vehicle and after leaving we soon found out they didn't balance them properly. This whole process was a huge headache and so much time was wasted not to mention I had to pay for all the parts they broke and fix it myself.

Hello Jeff.
I placed my order yesterday for 4 pro comp 97-7883 wheels and center caps.
The price per wheel is 89.99, and with the buy 3 get 1 free I believe I was charged for the 4th wheel. The salesman was adamant that had to buy 3 at 120 to get the fourth free.
Here is my order number, can you check and get back to me as to why I paid for 4 wheels at 89.99 when the special is buy 3 get 1 free. The guy who told me about this price bought 2 for 89.99 each.
I'm sure the wheels will be great but not pleased with the misleading advertising.
Thank you
Thomas Lucero

No response to emails for clarification, no correction of incorrect pricing, no honoring of their stated sale/deals.
This company seems to disregard their customers. They provide the product yet fail to stand for their stated values of good cs and fair pricing. Never again! Just waiting for the parts to show up.
This company has a very "we got your $, now bugger off", vibe about it and the staff seems to be ok with this attitude.
Take business to companies and staff who appreciate it, not just lip service it as these people do at 4wheelparts!

Terrible Customer Service is a common theme for 4wd Parts! It's because their Customer Service Department is terrible. Super Dismissive, did not except fault and actually gave me a hard time for the expectations I had. Their shipping time is way off! I can accept delays, I can accept slow response times but where I have issue is the email in which they replied,
"Hello Mr. Greg, The tracking for your order shows updated scans with an estimated delivery of November 20th. This rare does occasional occur. As long as there is movement your package is on the way. We thank your for patience. -Adriana Luna"
This is Copied and Pasted from the email they sent me!
First off, invest in a Grammar app. How embarrassing! If I were a business owner and that was how my Customer Service Rep replied, they would be talked with on how to treat my customers. Then I would invest in spell check for them.
I realized delays happen, but what doesn't happen is having your part shipped out and get within 1 mile of your house only to end up in Nebraska (1000 miles away) 1 minute later. I asked for her help in figuring out how that could happen and the above quoted email was her response!
Insane!