4WheelOnline

Ordered an item from them and got it shipped realized it was the wrong one when I tried to do a return they did not allow me to. They wanted to charge me for a restocking fee and charge me for the label. This is a terrible seller and terrible customer service.

On August 12,2025, I mistakenly placed an order with 4 Wheel Online and canceled it within 10 minutes. Despite this, the seller shipped the item anyway. When I contacted them, they insisted on deducting $67.30 from my refund of $169.43 for return shipping, even though the cancellation was submitted before shipment. To make matters worse, the customer service I received was rude and condescending. Instead of addressing the problem, their responses were dismissive, including remarks like "Have a day!" and "No worries! Have a great day!" while ignoring the fact that I had canceled in time. The tone made it clear they were not interested in resolving the issue fairly. Amazon's A-to-Z Guarantee ultimately resolved the matter, but it should not fall on Amazon to cover for a seller who refuses to honor cancellations. After further research, I discovered many other customers have experienced the same issues with this company — unfair shipping charges, refusal to honor cancellations, and poor customer service. This is not an isolated incident; it's a pattern of unfair business practices. Consumers should be cautious before doing business with 4 Wheel Online. Based on my experience and the documented complaints of others, I strongly recommend avoiding this seller.

I ordered beadlocks at $324 paid for them and was surprised to see they would be delivered in two or three days. Two days later I received an email saying they were going to refund me and cancel the order, the cause of this was an account adjustment. The adjustment was to the price of the wheels that went up another $140 each, then they want me to reorder, no thanks, what a way to run a company. Now that im here i see a lot of bad reviews and wish i would have checked here first. Dont waste your time or money with these people.

Purchased two rims for our vehicle. Was sent two different rims. Tried to get an exchange but they were not willing to work with me at all! Said they were heavily used rims but that's how they were when the mechanic at the shop took them out of boxes to put my tires on them! Crooks 🤨🖕

I bought rims from the website at a great price, a few days later they contact me and say they dont have them. So I pick another rim that just went on sale that morning. (not really because they dont have them) They contact me and say "pick 4 different rims and we will see what we have. Classic bait and switch. Bad business practice.
Advertise what you have please.

Tried to order wheels last week. No response when using phone or email. Does not appear to be a legitimate company. Commonly appears to be a scam. DO NOT DO BUSINESS WITH THIS PLACE!

Order a set wheels for my car on line. Did not receive a email with a tracking number. On the second day from the order I called customer service. They said the wheels are not in stock and it may take a few weeks to get them. I told them just cancel the order. I was not going to wait that long. I pacifically ask if I was charged for the order. They said no. I bought wheels from someone else. But yet the wheels from 4WheelOlins came a week and half later and they changed me. I called them back and they said they have record of canceling the order. So here we go the battle begins.

Terrible customer service. It took months to get a refund on 2 small wheels returned within days of purchase. I ended up calling Walmart to resolve the refund issues. I was having. All in all, it took 4 months and many emails to get $130 back from 4WheelOnline.com. Never do business with these people. There are many better choices out there.

I bought the Tuff Country suspension kit of my Sierra from 4WheelOnline two months ago. I waited almost a week until it was delivered to my house. In addition to the 30% off, I got an extra 5% discount on this purchase. I am happy that my transaction went well, I am planning to purchase more auto accessories from this shop in the future.

STAY AWAY from these people! Placed a large order for rims and tires. Zero communication from them for weeks. They lead me on for 8 months. They don't answer emails, phone, and are very rude. After I canceled my order it took me weeks to get a refund. Horrible Customer Service, they don't stock anything or have accurate stock count from their suppliers. I will take my money someplace else.

I called their customer service for some tire and wheel package fitment advice and the guy started off rude. He first said he couldn't hear me and then when I asked if he could hear me now he said "hold on for a second" as if I was an inconvenience. Fast forward, I then asked him a question about what would be the largest setup I could fit on a 2018 Ram 2500 and he responded as if I was incompetent. I then tried to explain to him what I was looking to purchase on his site and he didn't even try to get my business. At that point I was done and contacted Custom Offsets that provides similar services where they were much more 'arm opening' into my questions and money. I did give 2 stars since the guy did at least answer my questions. 23 years Active Duty service... never thought I would leave a review on rudeness but it seemed fitting.

I am glad to have stumbled upon this website as I was looking for a new set of tires for my 2016 Mazda CX-5. I asked the agent for an all-season tire recommendation and he mentioned Continental ExtremeContact tires. He appears to be very familiar with the product because he answers all the questions I have. I ended up buying a set and waited for a week for it to be delivered. The size that he suggested perfectly fits on my wheels.

I've read a lot of negative reviews about 4wheelonline but the product reviews that the actual shop have is different. Previous customers were pleased, so I tried. I purchased a new set of Nitto Ridge Grapplers from this store with an off-road wheel. I got if free mounted as what they advertise online and it is of good quality. I set it up in my jeep and it looks good. I had no issues with their customer service rep. The agent I spoke to seemed friendly -- he suggested what size would be best for my JK.

First transaction and certainly not the last since I've seen a wide variety of auto accessories that I want to purchase for my ride.

This business is the worst I have ever dealt with. Rude service and when I got my package 2 months after I ordered them, they were the wrong rims! The bolt pattern matches my truck but the rims they sent will not accept my factory hub covers like they said the ones I ordered would. They also mounted the tires backwards!
I initially placed my order online, received confirmation of said order, requested a tracking number after the required 5 day wait time and when no tracking information was emailed to me, I called the number from the confirmation email.
Right off the bat, the guy was rude as hell. I told him that I was calling in regards to tracking info for my order. Which he replied " yeah, you and everybody else." I was in shock and did not know how to reply, but I wanted to say that if you would just send the tracking email, then no one would call wondering.
After telling him my order number and being placed on hold for well over 5 minutes, he came back and said there was no record of an order and asked what I had ordered. I told him I ordered a tire and wheel package.
He then said that those have to be telephone ordered and I could not expect them to just ship out product without calling first. I thought we lived in the 21st century, my bad. Every other place I order from online has no problem shipping goods to me.
After several more times confirming my information and being placed on long interval holds, I was finally able to place my order.
I had called several times after to try and get some estimate for ship times and tracking information. Every time, I was placed on hold and or redirected to someone that said they would email the tracking information to me. I never received any emails.
Then, one day, while home from work because I was sick, I got a call from the delivery driver stating he was on his way to my house. We made arrangements to meet and I received the package.
I excitedly opened the pallet to find that they had mounted my tires backwards to the wrong wheels. I was very disappointed because the only reason I ordered the package in the first place was because they are the only place I could find with the model wheels I wanted in stock. It appears that they did not in fact have the wheels I ordered and instead of calling me or emailing me to let me know, they just mounted the tires to the cheapest set they could find.
Then, they didn't even send the promised lignite set needed to mount the wheels.
I will not be trying to get a refund because I dread having to deal with them again. I will just order the rims I want locally and have them properly mount the tires and install them with the required lug nuts.
Holy cow did I learn my lesson on this one!
ALWAYS read the reviews!

Unbelievably rude
These people obviously do not want to sell wheels
They guy laughed at me and told me the wheels I wanted were ugly after keeping me on hold for 10 minutes
Then he proceeded to tell me which wheels I should get and then came back and told me he has NO wheels in stock
This guy was a straight up a**hole
Don't even waste your time
Pay more and go elsewhere

Ordered December 1st- never received. Just some sorry emails "We apologize for the inconvenience this may have caused you".

There's a very good reason they have their own google reviews and Facebook reviews disabled. This should have been a warning to me to look deeper before ordering from them to save a few bucks. That decision ultimately cost me hundreds more in the long run.

I ordered a set of vision wheels from them. The wheels came and two of them were damaged. One from shipping and one has a significant defect in the machine finish. During this time I decided to lower the car and needed a narrower wheel anyway. So I submitted a return request for the two damaged wheels and ordered two more. When I called to check the status of the return request, the guy I spoke to was incredibly rude. He was condescending and just talked over me. They gave me the runaround always telling me that the returns guy was out and to call back next week. When I finally talked to the returns person, he was nicer, but also didn't help. They told me that fedex would be by to pick them up, but provided no time frame or documentation. So I was instructed to just leave them outside for FedEx to pick them up. After several days I called back and got the runaround again. They are either completely incompetent or intentionally deceitful. Either way, I regret doing business with them. As a business owner, I know that this sort of poor customer service is not how you succeed long term or grow your business.

Now I'm stuck with 6 wheels and two that I can't even re-sell because of the damage.

Ordered an item on 6/18/20. Credit card was charged on 6/18/20. Reputable companies don't charge you until the product is shipped. Requested a tracking number on 6/25/20 per their website instructions. No response. Request a tracking number again on 7/1/20. No response. Called on 7/8/20, and was told they have stopped doing business with the manufacture and can't fulfill the order. Why wasn't I contacted when they stopped doing business with the manufacture? The person said he would cancel the order and request a refund. He said I would be notified of the refund within a 3-7 days as they only process refunds once a week. So, I guess I just gave them an interest free loan for 25 days and delayed my project for 25+ days. Hope I get my refund.