4WheelOnline

I ordered some fairings for my Honda CBR 600F4I race bike on this site.
http://4wheelonline.com/StreetBikes/hotbodies-bodywork-honda.*******.0#CBR600F
I originally made my order on on 12/30/2017. My plan was to have these fairings in about 1 month and install them for the 2018 race season. After all the lead time on the manufacturers website states 2-3 weeks and doesn't seem unreasonable. See link.
https://www.hotbodiesracing.com/product/honda-cbrf4i-2001-07-race-bodywork/
This is way off for what it has been with 4wheelonline.com. It is now May 3,2018 and I still haven't received the product nor do I know if 4wheelonline.com has ordered it. Overall my buying experience has been quite the hassle with 4wheelonline.com.

So lets get started after ordering the product from 4wheelonline.com on 12/30/2017 I received a phone call from the company on 1/2/2018 confirming a 30 day lead time. I was fine with this and acknowledged that this was going to be the same anywhere I bought the parts. On 1/4/2018 I received a second phone call from 4wheelonline.com because there were going to have to double ship the parts. The parts were going to need to ship to there facility then to my house. Also they informed me that they would need to charge me for the second shipping fee which was $35 dollars. Again i was fine with this as 4wheelonline.com was still the cheapest place to get these parts.

So at this point it is 1/4/2018 and I figuring 4wheelonline.com is just ordering the product. I should expect the product about mid February Right? Well i guess not. Mid February comes around an still no fairings. February 7th 2018 I email customer service to ask for a tracking number on the product and get a generic response back. See below.

Hello,

We always try to get customers their tracking numbers within 48 hours after their item ships. We will email it to you once we get it.

Thank you,
Steve

So I figure fine maybe then just haven't received the items yet. Mid February I decide to call into 4wheelonline.com because i still have not received a tracking number. Someone tell me then they need to get a hold of the manufacturer to figure out what is going on. Get a call back promptly later with them telling me the ship date will be 4-12-2018. At this point i am a little frustrated because it seems like someone has not put my order through to the manufacturer. The normal lead time on the item has just doubled. So i bite my tongue.

The week before 4-12-2018 comes around and I call 4wheelonline.com for a tracking number. After much back and forth there is still nothing. Call in on 4/12/2018. They tell me the item is in production and i should receive it in about 2 weeks. 4/16/2018 send another email asking for an update... Nothing back. 5-2-2018 send in a track number request still nothing as of yet. I just want my parts or a full refund at this point. Terrible customer service. Overall terrible company. I don't care if in there eyes the items are special order they can't even seem to order the parts and get them shipped to me. No place in the world does it take 5 months to get fairings. I could have ordered cheap Chinese fairings and they would have come faster from china then this company.

I purchased wheels and tires well over a month ago. I still do not have my wheels and tires. You never get your emails returned. You request a tracking number through their website you never get one. I called numerous times and have been told each week they will be shipping out the next day and it never happens. I have spoken with Roland, Buddy, JD and Chris that answer the phone and no one is of help, they always have to check with the warehouse and then never find anything out. I do not know how this business stays in business.

I ordered a ARB Bull Bar from these guys on the 8th of August 2016. Since placing this order I have found that the reviews on their website are BS and that people should probably do a google search of the real reviews. I have called this guys at MINIMUM 3 times a week for a tracking number and even had to get ARB involved because they were blaming it on everyone instead of taking responsibility for the problem themselves. Come to find out it is a internal issue between them and TWA "4WHEELPARTS" but they wouldn't tell me that I had to go to other sources to find that out. Everytime with the exception of 1 time they have lied, blown me off or just flat out told me that I needed to be more patient with them. Well when you drop over $1500 for a component patients goes in the trash can after a week with NO tracking number and NO communication to at lease insure me that I didn't just get ripped off. These guys, with the exception of JP on ONE occasion, have been rude and completely unprofessional in interaction. They even tried to tell the ARB rep that I wasn't telling the truth over the phone, well that is until they found out that I had forwarded emails and that I was listening in on the line. GOOD JOB MATT. Either way I purchased the bumper at a lower price than I could find ANYWHERE on the web then 2 days after I paid the price magically when up on the website and now they want to refund my money instead of providing the part. Seems to me that they screwed up advertisement and are trying not to fulfill a order. All I can say is that IF you read this and still do business with these guys you get what you deserve. THEY DO NOT STOCK ANYTHING. YOU PAY THEM AND THEY THEN ORDER IT FROM A REAL COMPANY THAT STOCKS THESE PARTS AND HOPEFULLY THEIR ACCOUNT WITH THAT WAREHOUSE IS IN GOOD STANDING SO THAT YOU CAN GET WHAT YOU PAID FOR.

Guess my next step is a attorney because I am sick of company's not fulfilling what they advertise.

Good luck!

My son bought 4 new tires for his truck and he did not need to use them right away because he also wanted new wheels so a bit of time passed before he noticed that the new tires had huge patches inside each new tire. He called to ask why new tires had patches and the person he spoke with was very rude and since he wasn't ordering anything the man just didn't want to answer any questions at all. Will never use this company again and now may be stuck with seconds since no answers were offered.

This company is by far the worst company I have ever dealt with in my life. I ordered a set of wheels from them and described in full detail what I needed. When the wheels arrived they were The wrong ones! So I figured no problem their mistake I'll just ship them back and get the right ones. Call them up and talk to them and they said no problem we're going to return them back it was our mistake you don't have to pay for anything I thought great what a reputable company. Boy was I ever wrong. When they sent me my email confirmation with return instructions it had no return postage label in it so I call them up and ask them why there was not a return postage label to print out. They then informed me that they had changed there mind and it was actually my fault can you believe that I actually thought I was being punked. And they were not going to pay for any return shipping I strongly disagreed so They finally put me in touch with some guy named Mike who sold me the wheels and he starts to lie about the conversation that we had had when we discussed the wheels. To make a long story short this company SUCKS I had to pay return shipping Plus they made me pay back the shipping costs for them when they initially ship the wheels I have to pay both ways! Plus a 10%restocking fee it was just an absolute nightmare these people have no business trying to run a company they have no idea what customer service means you're better off shopping somewhere else unless you enjoy being ripping off!

ATTENTION SHOPPERS, PLEASE READ THIS BEFORE YOU BUY ANYTHING FROM 4WHEEL ONLINE.
I received a box that should have contained 4 shocks on Saturday night. I opened the box and saw that only 3 shocks were shipped. I double checked the packing slip and saw that 4wheel online only packed 3 shocks. Why would you send your customer 3 of something that they can't use without all 4 pieces? I spoke with JARED on Sunday and he assured me that I would be contacted on Monday in regards to my missing shock. I sent 4 wheel online an email on Monday, it's Monday night and still no response. Very poor customer service. I regret ordering from these guys. It was nice to see that the package came so quickly but it absolutely pissed me off to see that only 3 shocks were shipped. What am I supposed to do with 3 shocks, find a place to store them in my house until 4 wheel online gets their stuff together and sends me my 4th shock? What makes this even worse is that when I check the tracking info for my package(s) it says that all of my packages have been delivered. I'm still missing a shock! I would have rather waited a week or 2 to get a complete set of shocks from somewhere else, than having to deal with these guys and track down my 4th shock that was supposedly delivered. I could not be more unsatisfied with my experience shopping with 4wheel online. Worst customer service I have ever received from an online retailer.
IF YOU WANT TO SAVE YOURSELF A HEADACHE ORDER FROM ANOTHER ONLINE RETAILER.
I WOULD NEVER SHOP WITH THESE GUYS AGAIN!