4WheelOnline

Like all the others, customer service is really bad, I would like to use other works but I will be nice. Ordered a set of nerfbars which I recieved right away, but they only sent ONE bar. All the hardware for both sides were there. Called to get the other one was told I have to order another set for replacement and send back the parts I did not need with a return number.so I did and was charged for the second set and was emailed a new invoice. When I called to get a delivery date I was told they are on back order for 3 weeks, but they now have $300.00 I have one nerfbars bar and have to wait 3 weeks. I should not have been billed if they can not ship. Very bad business and they didn't seem to care

I ordered a Warn plow assembly with ATV specific mount on 9-17-2014. I then started reading reviews and panicked. My bad, not reading before ordering but the prices are crazy low. Expecting a nightmare, I checked my email Monday afternoon the 21st. There is a email with the tracking numbers saying it was to be delivered on Wed. 9/24. Everything came, was right and fit. It was exactly as advertised and was Warn! Delivery was FAST. I had absolutely NO issues with 4WheelOnline and will order from them again. Don't know why others have so much trouble?

I'm going on a month since I first placed my order for new Fuel wheels for my F150. (1) wheel shipped from somewhere and the other (3) shipped from somewhere else. Guess what... one of the three was a 16" wheel and not a 17". I could see the difference in the boxes coming up my driveway. Now have to send the wrong one back and looks like I'm waiting upwards of another 2 weeks for the correct one to get here. Looks like it's shipping from Jupiter or Mars. Should've reviewed them before I ordered. Not sure it was worth the savings... and I don't have the wheel yet so this could even get worse. No effort thus far to express ship or try to make it "right".

"I should have read the reviews before ordering. In this day in age when information is so available we all should take advantage of this. I have a brand new Jeep Unlimited JK. Last item on the list was wheels and tires. 4wheelsonline had good pricing on some XD wheels I wanted so I purchased. They shipped quick but when I got them they had the wrong bolt pattern. Lucky I checked it before going down to my local installer. I removed my spare and attempted to mount it for fit. Sure enough wrong bolt pattern. CRAP! Called 4WO and told them they did not fit. Checked my invoice and the correct wheels are stated on the invoice but after reading the part number off the box found out that the new employee missed it when ordering at the factory by one line. Now, my options are pay for an entire new set to get them to me ASAP, an additional $900 or wait for the shipping return label, mail them back myself, wait 2 - 4 weeks for the credit and then they would re-ship. Really?
OK so I paid again. I understand mistakes happen so I order a set of spline lugs for my new rims because they offered me an inconvenience discount. Well, guess what? Same deal. It is correct on my invoice but what I got in the box is the wrong item in the box again! Filed a return online with them again last night. Called this morning to find out if they can ship without having to pay again hoping for a little customer service and keep in mind they have over $900 of my money already but do they budge, NOPE. Will wait for my shipping label and return but won't purchase here again. Returned rims got there UPS says but no refund. Call Credit card company to dispute and wait for that mess to work itself out. Is this what you would all like to deal with? I would advise you all not to do the same until the owner of this company gets it together or sinks without trace. I am just trying to be a customer but hiding behind poor company policy is a sure way to sink your company.
Frank S."

Well i would like to start of by saying that this buying experience was the worst, managers are very disrespectful and only looking out for their own interest First, i bought an exhaust originally because the price was low. I waited the 3-5 days for the tracking number and i never got it, so i called to ask for it and somebody answered and i told them i needed my tracking number they told me they would contact the wear house. After waiting he gave me a call back and he said that they DIDN'T have them in stock and that they have them on back order so i told him that i was very upset because i needed it by the weekend and if i knew that they weren't in stock i would have bought the exhaust somewhere else. He offered to cancel the order and i gladly told him to do so. I went ahead and bought the exhaust at the local dealer which cost me significantly more. Now after a while i receive a exhaust from these guys and the other company. I don't know why they sent me a exhaust when they clearly told me it was not in stock, didn't send me a tracking number, and said "i will cancel the order". They tell me i didn't wait for the order to cancel so it is my fault, how is that a legitimate excuse to not pay return shipping. Now they want me to pay original shipping, return shipping, and pay a 10% restocking fee. This is extremely frustrating, i spoke to dozens of people and they are no help, don't bother asking for the manager because he is very rude and unreasonable.

I purchased a besttop soft top for my jeep wrangler on this web site and before I finished the order I called to verify that an upper door window is included as I was unsure if they were. The customer support person said it was included so I purchased the top.
When the top arrived I did not see the doors so I called back and they said "that top does not come with doors".
So I asked about buying the doors and hoping to have some relief on shipping cost on door upper windows since I tried to clarify this before purchase because I would have bought them with the top.
With no satisfaction I asked if I could have the doors delivered without a signature (there policy is to have a signiture on all deliveries.) as I had to be at home all day to sign for the besttop for my jeep and the customer support person said no all packages must be signed for.
I was very unsatisfied with this purchase and the policy of having to sign for the package. I had to stay home all day when it was my day off. I purchased the doors from xtremeterrain.com with complete satisfaction. I will purchase my future parts for my jeep on line at sites other than www.4wheelonline.com. My advice to www.4wheelonline.com: you might want to record your phone conversations and adjust your quality of customer service and rethink your policy of signature of every package. Its not just money its also the time lost.