4WheelOnline

I ordered 4 wheels off the website. The following morning I get an email telling me I need to call them because there is a problem with the order. I call and am told they only have 3 in stock. Ok, I cancel that order, find one of the wheels on Amazon and order it, then come back and order the 3 they told me they had. I get a call the following morning telling me they only have 2 in stock. Really? OK, I ordered the 2 they have in stock and go order another one from another seller on Amazon. A few days later I have received the 2 I ordered off of Amazon but still don't even have a tracking number from these guys for the 2 they charged me for. And yes, they are already on my credit card statement. So I call and ask them what's up with my wheels? They tell me now that they don't have any in stock and don't know when they will get more. No apologies, no nothing! So now I am stuck with 2 custom wheels and no matches for them! I told them to just refund my money. We'll see if that happens. Don't waste your time with this place. They are just another retailer and not a warehouse. They don't stock items, they wait until you place an order then they order it from a different warehouse.

Ordered expensive shocks, got crappy ones. They refuse to refund the difference in the price of the shocks, or send out the correct parts. They admitted to me via phone that the mistake was on their website, and they "accidentally" ordered the wrong parts from the manufacturer. They refuse to provide any customer service, and when I finally reached their customer service "manager" I was informed that he was sorry for the mistake, and they would like to refund me $30 (an arbitrary number that has nothing to do with the order) instead of the $120 dollar difference in question. Please, save yourself a ton of trouble and headaches and order through quadratec or morris4x4. They ship out the right parts, and if there is ever an issue, they solve it in a timely fashion in a reasonable way. This place is a total joke, and easily the worst online purchase of my life.

"OMGosh!

I almost just kept the item rather than to jump through all the hoops in order to return something.

After going back and forth with a nice sales guy, I got my Mickey Thompson Wheel.

It was not a match AT ALL!

I even sent close up pics of my existing wheels before ordering.

I tried to call and arrange to send it back, thinking OK, I'm sure there's a label somewhere with the parcel, and, I can just pay and send it back, and not loose any money save for shipping LIKE EVERY OTHER COMPANY KNOWN TO MAN.

Instead we had to go back and forth, and, I spoke with 3 different people to assess whose fault it was, argue about a restocking fee, and, finally they told me to go to website, fill out a form, and wait for someone process my form, and, then, they'd send me the TOP SECRET mystery address, IF THEY APPROVED MY RETURN.

DAYS LATER THEY SENT ME A FEW EMAILS, one of which had a packing slip that I had to print and put on the package then call to arrange pu.

I ABSOLUETLY HAVE AT LEAST 3 HOURS INTO THE PROCESS OF RETURNING the ITEM, and, IT ENDED UP COSTING ME over $40.00 for a wheel I didn't need.

Here's the math ($40.00) + (3 manhours@ $20.00 ea) = $100.00, for a $130 wheel that I found on Ebay for $99.00, lol

In contrast, I ordered something Extreme Terrain, and even though it was my fault they just TOOK IT BACK AND COVERED THE POSTAGE.

I simply took the label they supplied and attached it and took it to the post office.

UPDATE! - I just called to get the final total, and the guy on the phone (mike?) was a complete smart $#*!, asking me in response to my complaint as to whether or not I've ever owned a shipping and packaging company.

Great Stuff there guys!

Nightmare return policy, bogus restocking fees, and smart $#*! guys manning the phones.

My original order was for over $400.00, and they want to argue about a restocking fee for one of the items.

I think these guys are running their Mickey Mouse Company out of their mom's basement.

Ordered on a Monday and had my product on a Thursday. Doesn't get much better than that. 5 Stars

I was in a bind and needed the parts fast. I called Customer Service and they were so helpful, They confirmed the exact parts that were needed for my Jeep, had them all in stock, and were able to Next Day Air them to me. The additional Next Day Air cost was reasonable and they truly got me out of sticky situation - I was stuck in a corn field. I will definitely be passing along this experience to all my buddies.

Ordered 4 wheels. 3 of then were correct, 1 was wrong. They weren't interested in replacing the wheel prior to returning the wrong one so I started the return process and ordered another wheel to expedite shipping and down time. Ther replacement is also defective and now I'm afraid I'm gonna be dealing with Matt and Alex for a while to get this corrected. They're not exactly going outta their way to help out, and infact are accusing me of not recognizing bore sizes or bolt patterns or even threads in holes. I hope for the best but this is ongoing. Stay away!

Extremely user friendly and FAST. Got all the parts I requested for a very low price. Thanks guys!

I called in my order and could not be happier. Fast shipping - great prices - and those guys know there parts.

5 Stars I was in desperate need of new tires. Called in to see if they were in stock as all the local shops said they were back ordered. They had them in stock at a fair price and I had them in 5 days. Thanks

Great service, parts started arriving the next day and completed within a week. Good communication. I really like the free shipping.