1A AutoReviews 506

Over 20 years of using YouTube to figure out how to fix something and now we have one a auto drowning us in their bull$#*! videos trying to get us to sign up. Where did all the other consumer to consumer videos go YouTube and one a auto you $#*!ing suck

I made a purchase for an used transmission, I was told about 3 businesses day for them to test and make sure the transmission was working correctly. I tried to reach out to the company because the 3 days has passed and I haven't heard or received a confirmation for the tracking number. In the process of trying to contact this company the first number said it was not in service, then I called the number for assistance that number just ring and says that the person is not available. I have tried to call this company from the hours of 9am - 5pm. NOT ONE TIME HAS ANYONE ANSWERED THE PHONE. I have even reached out to them by emailed too, NO RESPONSE AND IT'S HAS BEEN DAYS THAT HAS PASSED. I STRONGLY SUGGEST DO NOT USE THIS COMPANY AT ALL. FIND A COMPANY THAT HAS GREAT CUSTOMER SERVICE AND ANSWER PHONE CALLS AND EMAIL..

I ordered an axle on Sunday at 4pm. On Tuesday afternoon I checked the order and the part still had not been shipped out. They claim same day shipping on orders before 2pm. This is a lie my order should have shipped out Monday and now it is Tuesday afternoon and it still hasn't shipped out. I won't be doing business with 1A auto anymore.

Ordered brake parts from their web site, which had specific instructions using the VIN to identify the correct parts. They did not fit. Called customer service and their response was "You should have called us first." They want as much as the order costs for a return. It's a ridiculous response because the order was made according to their instructions and then the rep states that just calling them would have cleared things up. This is incorrect, unless they were to come to my home and measure the part. Their response is completely self-serving and they obviously do not care for their customers or further orders from individual customers. Avoid these scammers is my advice. They save you nothing and could cost you much. Bad bargain.

Weight on the side of a drum... Now I just wait for a new one to come in mail or go to store to buy a new

Tie rods were for a dually pickup. Didn't specifically say so. Made it very confusing. Was more than confident when I put pickup in description and told a guaranteed fit. They refused to stand behind product and blamed me for not calling to triple check. Return is $150. They do not even carry tie rods for regular F350 4x4 pickup. You'd assume when you put in 4x4 that it would be a normal 4x4 pickup. Nope. Will never use their site again for my trucks. Were rude and unhelpful

I called to verify parts fit. Sent wrong bearing hubs. I was told if parts do not fit they would refund me fully. Shipped parts back to them as they requested and no refund. Now they have parts and I have no refund. I would stand clear from ordering parts from them. Not a man of their word. If I could rate them negative start now.

I ordered two front wheel bearing hub assm. When they came in both were damaged in shipping boxes all tore up. Ordered steering tie rod assm. And front shocks all came in wrong. Called customer service they are great top notch service she had new bearing hub assm. And looked up the correct tie rod ends and shipped them out. I got it very quickly but hubs were damaged again very poor packaging and the tie rods were not the correct ones ether. Went to replace the shocks they were wrong also. Had to go to the local parts house to get the correct ones.
I will not be buying from them again I will be going back to rockauto never had a problem.

They failed to get all my order to ups on time for 2 day delivery so the rest of my parts won't get here till Monday. I took a day off work to repair my vehicle and can't even do the job. Any place is better than a1. Maybe I should of used parts geek

Did not fit. No refund due to past 60 day refund. Bought a Denso starter fit like a glove. Customer service said it would fit. Lol

I purchased an A/C condenser that was defective. The condense was missing the studs guide holes and I explained that to them and send them tons of pics to prove my point. They refused to admit their mistake,an instead wanted me to ship the condenser back AT MY COST even thought it was their fault.

Please stay away from these clowns, They don't know what they are doing.

1A Auto has horrible customer service and sent me the wrong CV Axle and radiator that was broken and unusable. 1A will not allow me to return the axle but did allow me to return the radiator. Avoid doing business with 1A auto.

I bought parts from this site because it has warranty rotors and brakes calipers hubs and more some items are good but the rotors are off while i drive over 65 to 70 it starts scraping a lil after 3 months now my brakes start vibrating i called them to let them know they told me ok we send u a replacement but i have to pay for shipping with costs more then the item makes no sense i told them i can bring it to the where house they told me no so the rotors cost $90 on amazon but they want me to pay $129 for shipping its a scam dont buy items from this site bad business never again good old ebay Amazon and autozone napa O'reilly

While I have never had any issues with the parts from 1a Auto, I don't agree with the fact that they advertise sales and never actually discount their prices. The prices listed are always the same, regardless of what the emails tell you. I even asked their customer service, and their response was exactly that. The prices are "everyday low prices". To me, that's a deceptive business practice. Again, no complaints on quality or the normal prices, only the fact that they say there's a sale, but no prices change.

When I originally placed my order there was a question in the Q&A that asked if the bearings and seals were included. The answer from the staff was "the bearings are included not the seals." This answer has since been changed, but i do have a screenshot of the original answer. I also called and spoke with a representative just to confirm before I ordered. The rep said "I don't see it in the description, but because the staff said yes in the Q&A, that they should be included.

I received the rotor kit and no bearings. I called and spoke with multiple people to try and fix the situation. They apologized and admitted to their mistakes. That was great and all, but I still wanted the bearings that I was expecting.

Instead of fixing the actual problem and sending the missing bearings, all they would offer was a return of the rotor kit. Which looked really nice by the way.

This solution sucks because now I have to find rotors elsewhere. And not only that, 1A auto has to pay for return shipping which probably costs more than it would to send a set of $30.00 wheel bearings. I know its not an expensive part, it's just the moral of the story.

Just think. If you just took care of your customer you probably would have had more sales in the future. But I guess that's not what your looking for.

Thanks 1A Auto

I've reviewed alot of people stating that 1a auto refuses to repay their customers shipping charges when they send the wrong parts. My advise to these customers is they need to take the next step by calling your C.C. Company and filing a dispute. This may only save you 30.00 or maybe 300.00 and it only takes 5 minutes to place that call. To me it's not just the 30.00 it's the principal behind it. "They screwed up not me"

This product should be installed by a professional mechanic. When my mechanic installed the y pipe the passenger side was bent at the wrong angle to meet up correctly to the exhaust manifold! The crossover connection also was bent to the wrong angle and needed to be adjusted for a level fit! Very poor quality.

Ordered a window regulator for my Truck over a month ago. Billed my credit card immediately but I have yet to receive my order. Tried contacting customer service 3 times. No response. Will eventually file wire fraud charges if I don't receive what I ordered. Bottom line, claimed about fast shipping is bogus!

I bought a set of brakes and rotors for my 2016 Mazda CX-5.
Everything looked good on receipt so I installed them following a good 1aauto video.
Within driving 200 miles I noticed my gas mileage was deteriorating.
When I took off the brake pads I found that they had 'chunks' missing.
As I need this car I went to local car parts store and bought new brake pads.
After installation mileage was restored.
I contacted 1aauto and was told they would not refund my purchase as I had installed the brake pads.
Having no confidence in their parts I wouldn't have wanted their parts nor would I have been able to
Wait to ship the defective pads back, have 1aauto inspect them, and then ship me replacements.
Maybe local auto parts stores cost a little more but they would have replaced their lifetime warranty
Brake pads on the spot.

I am sick and tired of getting parts from this place that Claim
" Trusted Reliable Quality."
I have had electrical parts fail,
New shocks and the latest tie rod ends Because, they are sourced from Taiwan According to the employee I talked to. And there are no grease fittings. That is bull$#*!, their parts are sourced from third world countries. Do not waste your money. Spend a little bit more and buy parts made in the United States of America.
There should be laws Making companies reveal their source to let people know where their merchandise is from so they can opt out. I will definitely no longer do any kind of business with this piece of freaking $#*! company.
Buy american made products.

PARTS.