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1A Auto Reviews Summary
1A Auto has a rating of 2.2 stars from 506 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 1A Auto most frequently mention customer service, return shipping and wrong parts. 1A Auto ranks 693rd among Auto Parts sites.
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Donna was so helpful and polite. The online site is so easy and the parts showed up in a few days, not weeks. This is a great company to do business with if you love great service, great parts, great people and great prices. Thank you.
Good price; fast delivery; item same as original; easy install
✔, ✔, ✔, ✔. James, those are exactly all the marks that we strive to hit with all of our customers. Thank you for your kind words and we look forward to assisting you with all of your future car repairs.
Fits perfect great work getting it delivered promptly.
I ordered and received two rear wheel bearing and hub assemblies for my 2015 Prius. When I took them out of the box I hand Spun them And found a slightly rough spot in the bearing assembly while spinning. I immediately contacted 1Aauto And they sent another one out immediately at no cost to me. I then took the original two To my mechanic who Spohn name by hand and found a rough spot in the second one. I am mediately contacted 1Aauto
Again And another replacement was immediately sent out to me at no charge. A company that stands by age product like they have is your company I want to stick with. Good people great service great prices
Alan, thank you so much for your kind words. I hope that your situation serves as testament that we, as a company, will not be satisfied until the customer is satisfied. While our company has grown from the small corner of a garage into the global presence it is today, that motto has remained the same.
Needed the parts to finish a project on time. 1A had the correct parts with reasonable expediting cost.
Roy, thank you for your support! There is no better endorsement of an auto parts company than recommending the parts to your loved ones. We look forward to assisting you with all of your future car repairs.
Price & installation video guidance were outstanding! Part fit and condition were faultless and everything seems to be working correctly...
Hello Roy! Here at 1A, we are so happy to hear that everything is going well. If even the most minor issue does arise, please make sure to reach out to us so that we can promptly rectify the issue.
Brought the part for my Ford F-150 for $54. The ford dealership wanted $240 for the same part. Then I watched the 1A Auto video which was very detailed. Changed out the part myself in under 1 hour. Great price and great video. Highly recommend 1 A Auto
Doug, there is no better feeling than finding out that you can forego the exorbitant dealership prices in favor of doing the repairs yourself. We have a ton of videos on the F-150, so please revisit our youtube channel for your next repair!
Shipping of the item was prompt. They lug nuts matched the originals and fit perfectly.
Thank you for your review Karen! If you part is order prior to 2pm Est. Time, your purchased will be shipped that day!
Parts were a direct fit and no problems. They arrived much sooner than stated.
Jack, at 1A Auto we take it very seriously that most people cannot afford to wait to install the parts that we are selling. Thank you for your kind words and we look forward to assisting you with your future car repairs.
OEM quality. Arrived quickly. Will order from you on my next project.
That is great to hear William! And from your comment, it appears that you are a do-it-yourselfer! Please make sure to check out our youtube videos on how to replace the parts that we sell. I am unsure which vehicle you have, but our library is extensive and odds are we have videos showing how to repair parts on your automobile.
Good service, got what was ordered and it fit will use next time I need anything
That is great to hear Craig! I would be lying if I did not say I was not rooting for your car needing a minor repair in the near future ;)
I have had nothing but good experiences with them. Always get exactly what I ordered within a couple days.
That is fantastic to hear Robert! Thank you for your continued endorsement of our company and we look forward to assisting you with all of your future car repairs.
I ordered some parts that are very specific to my 2007 Ford Focus station wagon. The price was great, the parts were right, they arrived very quickly, and they've been working delightfully well for the past couple months since I installed them. Nothing to complain about!
Elisa, I am glad to hear that your experience with us has been top notch! If any issues do arise with those parts, please make sure to reach out. Yet all of our parts are quality tested with a proven track record of longevity, so I would like to bet on us in this situation.
My experience with a one was top notch my scanner I received immediately and within a few days of ordering it.
Gregory, I am glad to hear that your experience was top notch. I should also note that we do provide free same-day shipping!
When I bought a frount end ket for my car the bottom of the box was not taped good and a part of the order fell out in shipping and I called and they express mailed the missing part.
William I am so sorry to hear about that, but elated to hear that the situation was promptly rectified. If situations like yours ever arise, 1A Auto treats them seriously.
Received my order, Packing slip listed everything I ordered. Unfortunately 2/3 of order was not in box. Sent 2 emails, no response, called said it was on it's way, could have let me know. Took a week and still brake kit was not there. Will need to think twice before I use them again
1A Auto had the parts I needed, which I couldn't get locally. All in the price point was cheaper with shipping than I could get for a worse replacement part locally anyways...
Dave, I am glad to hear that we were able to assist you in finding the part that you needed. All of our parts are quality tested and competitively priced. We look forward to assisting you with all of your future car repairs.
From the business
1A Auto empowers people to fix their own cars & save hundreds! Quality Auto Parts. Thousands of How-to Videos. USA Customer Support. Fast & Free Shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
William, thank you for your kind words and I will make sure to pass along your review to Donna--all of our customer support representatives love to hear follow-ups from their clients.