1A AutoReviews 506

I received my order of a complete brake set including rotors and ceramic pads for my 2008 Mustang.
Brake pads incorporate 2 each return springs peened in place.
During installation, 1 return spring and retainer separated from pad due to poor peening.
Complete set required removal, contacted 1AAUTO for warranty support.
Initial company response denied warranty claim, followed by agreement for brake pad refund.
Warranty support was greatly appreciated & I have revised my rating from 1 star to 4.
Tom J

We ordered wheel bearings for a 2009 GMC Sierra and received wheel bearings for the older model. 1A auto wanted me to pay for shipping and I was told I need to pay for shipping because I ordered the parts. I said I put in for my vehicle and the customer service agent argued with me telling me I put the correct year and make but I put for Savannah not Sierra. There is no GMC Savannah! He did finally send me a label to ship the parts back but ended with I put in the incorrect vehicle!

They do not stand behind products when they make the mistake in ordering. They told me the part number to order using my VIN. I took the part to my mechanic and he charged $175.00 to install and aim. They told me it was horrible to install them. I called 1A Auto and all they told me wrong part number based on VIN rep gave me previously. All they are willing to do is refund my money after I ship the headlights back.

I am out $175.00 and I have no headlights now. I realize and am fine with the cost for th install. Now I have to repay to have them uninstalled, than install new ones which is just wrong because it was 1a Auto fault that they did not fit.

My order number was

I ordered a suspension kit for my Ford F 150. It appears I ordered the wrong kit as my truck was made before 11/2004. Also had an issue with the ball joints as they would not press into the A arm. One of the ball joint was damaged. I had to go and buy my A arms locally to finish the job. Called this morning to get a refund and they offered my pennies on the dollar for these parts. Based on percentages, I should have received a $66 refund and they only credited $29. Talked to a CS rep and a supervisor and they were not accommodating in any way. Very disappointed with their lack of concern of a unhappy customer. Most likely will never order from this company again!

I had to replace 3 of my 4 power window regulators and found factory replacements at the most affordable prices from 1A Auto! They were prompt with shipping and their products were exactly as described and a perfect fit! Above and beyond that, the fact that they also give you free diy step by step videos takes them way above the competition! If it wasn't for their how-to videos I would not have been able to save over $200 in labor costs by doing it myself! I am ecstatic to rate 1A Auto 5 stars as they most definitely are deserving! I have one more window that still has its original window regulator and motor working, but I am so happy with the other 3 having brand new motors and regulators I am purchasing a new one for that last window before it breaks like the others did! Thank you 1A Auto! I'd be bailing water out of my car if it weren't for your diy videos and quality fairly priced parts!

The expected shipping time as they promised is 3-5 business days. After 7 days, I contacted them, they told me the expected shipping date will be another 10 days. After waiting for another 7 days, I did not see any updates from my shipping. After I contacted them, they told me that my shipping is LOST. Wasting my time on waiting the parts, and they could have told me earlier that the shipping is delayed and the shipping is LOST, so I can change to other options. But, they did NOTHING.

Received tail lights that were so bad quality they don't even fit. But for some reason, instead of just taking my word for it they want photos in order to return, and I had already taken the part back out and put the original back in, and I would have had to tear the inside of the trunk out to swap again. So I asked them if it would be OK if they waited since I was waiting on the salvage yard to get a car in I could harvest OEM lights from, and during that swap I would snap the photos they wanted of their defective part not fitting. They said:

"Thank you for contacting us. I apologize for any inconvenience this has caused you. We understand that you are waiting for OE replacements, and can wait for the photos. If at anytime you would like to set up a return for a refund please advise us and we will set that up for you. If you have any further questions or concerns please feel free to contact us. We look forward to hearing from you. Your Reference ID #: ORD******* Thank you, Nick R."

Notice their wording "can wait" and "at anytime."

Well after several more weeks of no-show of any compatible vehicles at the scrapyard I finally got tired of waiting and decided to go ahead and request the return. They refused, citing that I was out of the return window, even though the only reason for that was their insistence on photos (i. E. the customer is responsible for quality control on their garbage parts). Even after escalating this with customer service, I still have to pay for return shipping.

Absolutely disgusting company to deal with. Go with RockAuto, or pony up for OEM. 1A is not worth the trouble.

The only reason I ordered the brake kit from 1A and not the 8 other websites that were actually cheaper is because they guaranteed a delivery the next day. Well the next day came and went. All they do is blame it on UPS. Of course you cannot get a hold of anyone at UPS so no updates where these parts are. Meanwhile my truck is on a left in all taken apart while my mechanic waits on parts that were supposed to be there today. I noticed they only reply to positive reviews. I will never order from this company again. Customer service? An apology is not customer service. What a joke