1A AutoReviews 506

On the website when ordering a part just because you put in the information given for your vehicle does not guarantee it will fit as claimed. Bought a brake kit that does not fit my car even though it said it would. And now that the box has been opened it is not returnable. I have had decent luck with 1A Auto but due to no refund no exchange and not even a discount on the shipping for the correct part you have lost a customer. Be cautious and don't throw away hard-earned money

Wow, I am severely unimpressed with this company. After getting this part installed it breaks 2 months later. I sent in a message on their website to customer service and never heard back. After a while I figured I would call in. I have currently been on hold with their customer service line *******393 for 1 hour, 11 minutes, and 50 seconds. I have been told for at least 20 minutes that "the estimated wait time is less than 1 minute". Oh wait it gets better, it just changed to "the estimated wait time is 10 minutes". Seriously! WTF! **UPDATE** I was contacted this morning via Facebook message and email. They stated they do not do returns after 60 days. IF YOU ARE LOOKING FOR A CRAPPY PART THAT WILL BREAK SOON AFTER YOU BUY IT AND WANT TO GAMBLE WITH AN ALMOST NON EXISTENT RETURN POLICY THEN THIS IS THE COMPANY FOR YOU. OTHERWISE STAY FAR AWAY!

Junk do not waste your time and money. These parts are junk. Inner and outter tierods lasted less than a year. 7000 miles. Called them about the lifetime warranty and after hours of waiting for them to call me back after being on hold for hours someone called me back that sound like he knew nothing about nothing. I told him his parts was junk and the company would not get another penny of my money. No way I'd put anymore of the junk on any customer or personal vehicle. GARBAGE!

They sent out my order as two parts one package delivered and the package is stuck in UPS limbo. They will do nothing to resolve the problem other than have me wait 5 business days to see if the package comes out of UPS limbo. AS it turns out my second part of my order came out of UPS limbo and I received about 3-5 days later.
I did receive a phone call from customer service and they assured me that the rep needs to be more supportive of the customer. Took a few weeks after my original call for them to get back in touch with me, in these days though I guess that is acceptable. So I have upped their review from 2stars to 4stars( the call today in no way asked me to change my review)

I waited a week for my parts to show up. I finally get multiple emails that they were delivered. Right to my front door no less! But no - no parts there. I then scoured every building in the complex looking for them. Eventually I learned 1A completely ignored my street address and generated a bogus delivery address using nothing more than my apartment number! In the middle of the COVID pandemic, and with hurricane bearing down on us within days (yes, if I had to evacuate it would have to have been in that car) I had to go across town, knock on the door of some sketch house, and try to beg for my parts!
What did 1A do? They blamed me for the way I entered my address! Which showed up perfectly fine in the order confirmation email they sent me. They did not ever even say oops, sorry, nothing else!
With service like that, I will NEVER, EVER order from them again!

I ordered a set of tow mirrors for my 2016 Silverado. The first set had all the bells and whistles. My bad, I can not upgrade to options. Second set, determined by * in a chat, did not have the ambient air sensor circuit in it, although I was promised it did. Now two times of removing and installation. Last chat, as it takes 40 minutes on hold, was that was the wrong set. RMA sent to me. 10 seconds after being told they did not have the product I needed, they cut the "Chat" due to lack of communication on my end. Seconds after they admitted screwing up the order. I am $750.00 deep on a card, out $89.00 on RMA costs, and have nothing to show for my effort, other than the doors are going to make noise now that everything is loose. What a crap company. This sucks.

*Personal information redacted by admin

Recently received an AC condenser fan unit from 1A Auto, a company that I've had many positive experiences with. After installation, the AC worked fine for 3 days but quit. I was on a trip from Little Rock to Denver and had a very hot drive 17 hour drive back. When I started taking AC parts off my 2008 Dodge Ram, I got to the fan assembly and the nut holding the fan to the assembly was gone and the fan, of course, off the spindle and useless. No surprise but my compressor now is shot and I'm replacing the dryer. I did not ask 1A Auto to replace those parts that were ruined by the failure of their new part. I did ask for a reimbursement, rather than replacement, of the defective part because I had to replace the part locally in order to get the AC going quickly in this very hot month. Who needs a condenser fan laying around, especially for a 2008 truck? The 1A Auto response was, it's against our policy to replace electrical parts once it was installed." It wasn't the "electrical" that failed but, you know, "it's policy."

I had 3 of the same part fail in the exact same way 2 on my vehicle and one on a friends. And now I have to replace almost $1300 in race bearings on my bottom end because they use garbage Chinese parts. And got a nice "theres nothing i can do" and "this part only has 1% return rate for defect" my distributor wich in my vehicle, drives the oil pump. Literally explode on the bottom side and I lost all oil pressure immediately. I replaced the dizzy because the hall sensor was defective on the oem one. NEVER IN MY LIFE, and ive been building and racing mk3 vw's for about 6 years now, have i had the oil pump drive pins explode at 2k rpm! While driving it softly. It also never fixed my hall sensor issues. I have built these motors to rev to 9600 rpm on a factory dizzy and they take it. For your sake do not buy oarts that matter from here.

Be aware I ordered some parts for my Mercedes Benz and pay $81 extra for next day delivery when I call to see where was my parts they said that my card was flagged for scam when they already deducted my account and the bank clear this transaction now I have to see if my Money is going to be returned which nothing showing yet don't trust this company

I ordered a distributor for my Jetta 2.0. It exploded after 2 weeks of being in the car. No big deal, it has a lifetime warranty. They told me that the VIN number for the chassis is a 97(it is) and they can't warranty the part because it's for a 96(exactly the same engine per Volkswagen interchange) even though my engine is from a 96. I've been fighting for 2 weeks about this and finally just bought another distributor from a different company. My engine now might be destroyed over this(metal flakes in the oil pan from the distributor, low oil pressure, etc) and they refuse to even refund me the money I paid for the part because the engine size is different(it's not. It's a 2.0 l4 engine). Don't buy anything from these scammers. It's not worth the headache when the part inevitably fails and possibly damages your engine.

Have to revise my negative review but only just a bit. It took a while with multiple emailing and eventually an email to the ceo. Finally got them to refund my purchase but it wasn't easy. The problem I have with them now is that they actually went in and deleted my account so that I can't give their products any kind of reviews. Thats that way they want to be I guess. Guess they don't want me as a customer either! Must be nice to be filthy rich. From now on I'll support my local parts store and not have to worry about my purchases here.