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Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Nothing of note, everything went smoothly. Please make sure to read the cost per unit as the site makes it just a little tricky to determine your cart price before checkout. They offer a nice rebate, but you get it in the form of a gift card, not a direct return of money.
I like the fast and friendly service I received. I will be ordering again in the future
The process was easy and quick. Half the cost of ordering through my optometrist.
I thought the price was going to be a lot cheaper, then I got to checkout and it really wasn't any different than if I would order them at eye Dr.
Such a seamless ordering process and a great price! The only reason for 4 out of 5 's is that shipping took a little longer than planned.
So happy to hear that they carry my contact lenses. They were able to check availability of my prescription right away.
Just fine no need to type 50 or more characters. Who really looks at these.
I had a good experience. Came in quickly. Was kind of expensive though
My contact prescription was verified same day. Contacts shipped and delivered quickly through hurricane travel issues.
Fast shipping. Good to see again. Will do expedited shipping next time. Thanks again!
Great customer service and delivery was fast! I had a problem with the prescription showing up on my account but they fixed it withing an hour and everything was awesome.
Received my contacts before I thought that I would. Shipping was fast.
Very pleased with pricing and service. Excellent value as well.
At first I was unsure but they were fast on shipping and the process was super easy
The website was very easy to navigate. I was able to find my contacts that I needed and it was the cheapest compared to any competitive website. I received my order in the mail within a few days and easily sent in my rebate paperwork.
I ordered over the phone the very helpful the only negative was that he did not tell me that my lense was not available in-house because it was a toric and so I got an email about 4 days later saying it could take another two weeks before I received. I did call to cancel because I needed my contacts quicker and they were able to get them faster and I had to pay for faster delivery to get before I was leaving to go out of town. But all very helpful
Best price I could find. Took longer to receive than I anticipated but the company was great keeping me informed of the delay and when I should expect my contacts.
Honestly, I was a little disappointed, the pricing that is advertised looks so enticing, but when you start adding everything up, it gets expensive really fast. I wonder if there is a different way to advertise, like using both eyes as the advertised price, not just one eye.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members