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Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Ordered for the first time and was easy and received my contacts quickly
Was easy to order and got my contacts before I expected them.
I love the subscription service! I never have to worry about running out of contacts
I saw the price on the website and them turned out is had a rebate you had to send the cut off from the box leaving the box looking crazy for get the Visa card like a month after you received the order
I was unaware that I would get the rebate after placing the order. This should've been more visible on the website, so I was surprised when the whole amount was charged to my cc. I went to the confirmation email to investigate, and only then, at the bottom, did I see a mention of the rebate. I almost missed it! The instructions say that I must cut out a piece of the box from the contact lenses, fill out some paper with my address, and mail it somewhere. Only then will I get a prepaid card with the $150 rebate in my mailbox. This is so much extra work, and in the 21st century, this is nonsense. It's like faxing. Who has time for this?! I assume this is so that the lens company can sell my information, hence the discount, and I will start receiving much more junk mail in my mailbox. Not thrilled! If I'm wrong about my information being sold for the discount, this process should've been done over email.
I purchased my 'nothing special' contact lens order with 1-800-GET-LENS', I had searched the internet for a low price, since I wasn't charged that annoying processing fee or shipping rates I kinda feel like I stole them! (Checked my bank account- it was charged-like I said almost!) The confirmation perception from my eye care provider was quick! I had them in my hands then in my eyes in a matter of a week! Thanks 1-800-GET -LENS! You make seeing I got a great deal effortless!
Thank you 1800 contacts I have received my order I appreciate alot.
They are my prescription also so I'am very pleased with my order again thank you
How many of these notices are you going to send? Enough already! Enough already! Enough already!
Got what I ordered and they were able to pull my prescription from a small amount of information.
Easy to order and shipped out in good time and shipped the right product
Great! Very easy and simple to order. Would recommend to a friend.
Took me a while to figure out how to order - this was my first time. But overall experience was very good.
Placed order easy enough and received almost as quick.
Thanks for the great service
I got my contacts fast in the mail! So easy and company was great about keeping in touch with you until you receive your order.
Great site and easy to work through. Will definitely use again
Got my contacts very fast… would definitely recommend to to anyone who needs refill on their eye prescription
It took a VERY long time to receive my order. I also believe I was overcharged by $20
Nothing of note, everything went smoothly. Please make sure to read the cost per unit as the site makes it just a little tricky to determine your cart price before checkout. They offer a nice rebate, but you get it in the form of a gift card, not a direct return of money.
I like the fast and friendly service I received. I will be ordering again in the future
The process was easy and quick. Half the cost of ordering through my optometrist.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members