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Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Happy with the service, didn't have to go with the eye doctor, would buy again
The process was painless to order my contacts and received exactly what I ordered. Happy with the results.
Great Price and Great Service. The website was easy even for a computer illiterate person like myself.
Website makes it easy to upload Rx
Had my exam and had new lenes in less than week.
To be super honest I thought 🤔 I clicked on 1800contacts. Mistake saved me $30,ordering from getlens from now on.
The transaction was fine. The rebate process is an inconvenience.
It was easy to order my contacts and the arrival was pretty fast. I do feel that the pricing is somewhat misleading. The contacts price seems reasonable, but processing fees, etc make the price much higher.
Very easy to use and understand. Good prices and quick turn around time.
Although the contacts received are correct prescription and similar in performance to what was ordered, they are not right. The ones I received are a cheaper version of what we wanted.
I DID NOT LIKE HOW THERE WAS NO BREAKDOWN OF THE ADDITIONAL CHARGES. SEEMS LIKE EXTREME HIDDEN COSTS.
I had a concern about the delivery and Customer Service quickly replied to my email.
Confusing info -
Initially had thought this was 1-800 Contacts, which I had used before and been very satisfied -
The rebate isn't as simple as it was described, and the packing and shipping (although contacts were initially confirmed in-stock and ready to ship) was slow and in my mind, not what was advertised
The item was delivered fast and it was very accurate! Thank you!
My order, with "free shipping "' cost like $70 more than what the total would have been. $91.00 p/box. 2 boxes. So like $185 ish should've been total. Instead it's $256 or 265? Why?
I was able to get hard to find lenses and the service was excellent!
Easy to purchase, got to me in a timely manner. No complaints
Very displeased with the approximate $75 processing fee that gets tacked on. Seems very steep for pulling a few boxes of contacts and packing in a box. I called to get clarification as to why I was getting charged more than what I figured. They explained that this processing fee would be charged every time you order. Supposedly it was in fine print at the very bottom of one of the pages but you would have had to scroll all the way down to the very bottom of the page to even notice it. They did not put an explanation on the actual order where everything was itemized out. I priced things out too late but I discovered it would have actually been cheaper to just have ordered them through my eye clinic, My advise is to price out more thoroughly than I did before you place order. They also had no obvious option to cancel your order after it had been submitted.
Love how each it is to order or reorder contacts. Will be ordering for all my family's contacts!
This is the place to go if you wear contact lenses you get quality at a great price
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members