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Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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I have never waited this long to receive contact lens ordered online ever!
The length of time to receive one box that contained six contacts was over three weeks.
Deplorable!
Delivery took forever, with a ton of stops along the way. Delivery by FedEx was made to my neighbor's house, luckily I recognized his house via the delivery photo. The contacts are not the correct color blue, I ordered the deeper shade.
Awesome great price good service abd quick delivery. Would definitely recommend and reorder in the near future
I waited for my contacts for over 3 weeks. When I looked at the receipt it said it was around $208, but my card was charged for $285.
As long as you have a current RX, you can order your contacts very easy! Price is right! Will deal again!
My prescription was from outside the country and the person I talked to from 1800 Contacts was very helpful in confirming my prescription.
Quick and easy process, will use again if needed. Can't wait for the rebate
Easy to order and shipped quickly. They used little packaging, so I didn't feel like it was wasteful
The lady called and double-checked my online order and was very helpful and getting the prescription correct for the correct lenses before order actually placed. She also made sure everything was correct about the billing and shipping addresses. Very detailed and patient with me.
Make sure you are prepared to get 100 phone calls to confirm.
I had some issues with the web site so called and the customer service was exceptional!
Very easy process and fast shipping will definitely order from here again
Good product. Good delivery. The gas permeable lenses are just what I wanted.
Great price for sure. My contacts happened to be out of stock so it took longer than I expected to get them. However they came and are perfect.
Really helpful that I was able to take a vision test online to renew my contact script and have a doc review it in order for me to order my contacts.
Happy with the service, didn't have to go with the eye doctor, would buy again
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members