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Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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I had issues with my prescriptions and they were very accommodating to helping me figure out the problem.
Didn't like that they had to confirm my prescription, or that my contacts weren't in stock. 4/5 stars, otherwise painless.
This is by far the best price that I have found for my prescription contacts in over 10 years! No more will I have a financial barrier to wearing my contact lenses after discovering this vendor!
Thank you!
It was VERY misleading with prices. Made it appear my total was a lower price and then charged my CC double the "total". I should have done more research. I've learned my lesson. Will not be ordering again.
I checked other websites to compare prices and came back to lens.com. I like that giving my doctor info they were able to get my prescription. The contacts came very timely. My only problem was that the total price was more than advertised and you have to send back the rebate after order received.
Quick and easy way to order contacts and so much more less expensive than fron the doctors office.
The ordering process was very simple and quick. My biggest complaint is that the shipping date kept getting pushed back, so it took almost 3 weeks for my contacts to arrive.
I received an email notifying me that my prescription was about to expire. This allowed me to order additional lenses to get me through to my next eye doctor appointment, which will be delayed due to surgery and needing to establish a new eye doctor.
It was very easy to upload my contact prescription. There was a delay due to the company needed to order the contacts. Communication was great and contacts arrived as ordered. Will use this company again and recommend them for home delivery of contacts.
Website easy to use and Fast delivery and great prices! I'm going to definitely use them again.
Well I got them. Had to wait longer for them. Your team needs to learn to communicate but with each other and with customers. I might give you one more chance but we will see.
Ordering my contacts was very easy. My only negative comments is I was not notified when my contacts were shipped.
Easy to order and quick delivery. Would order again was easy to get through the site and put in prescription information compared to other sites.
2nd time ordering super easy hassle free, love the pricing adjustment, fast delivery, definitely better then walmart and costco. Thank you for an easy experience at buying contacts.
I contact customer support and they help me finalize my order
It was easy to order and the shipment was correct. The order arrived on time and we will use service again
Super fast and easy! Thank you so much! Will definitely use again
First time ordering from here and I am indeed satisfied with my purchase. It did take awhile to deliver but, other than that good.
I don't know if it is more 1-800-get-lens or USPS, but I was told that it was going to be here a certain date, and then it showed up almost a week later.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members