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Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Everything went smooth! Fast delivery! Contacts are comfortable and I plan on ordering again after the first of the year
This was my first time ordering contact lenses without going through my optometrist and it was a very simple process. I have ordered eyeglasses online before, however, this was my first time ordering contact lenses. I was very happy with the service.
The process was great. There was a delay in shipping but not by much and they did keep me updated.
I'd never order contacts online and was kinda worried they wouldn't work for me. I received them in a timely manner and they actually fit alot better than the ones from the eye doctor. Highly recommend.
Amazing experience. Thanks for making it easy to get my contacts! Customer service was amazing as well. They actually care!
I love the contacts, but I hate the price. The rebate made me pay extra and they didn't even make it clear at check out
Even though I uploaded my prescription, my doctor's office rejected without giving a reason other than wrong. I called support. I was connected to a real person in less than 15 seconds. They cleared up the issue and walked me through the rest of my order. 💯
Fast service verify my prescription right away! Would use them again.
I price checked three different companies and this one was the most affordable. My contacts can get pricey and I always have to make payments. Afterpay is the company they use, pretty cool.
I loved the convenience of online ordering and having contacts shipped to my door. But, paying an extra $150 for taxes and handling fees... common people. It shouldn't cost $150 it was literally half the cost of 6 boxes of contacts.
The ordering process was straightforward, I got regular email updates on the timeline for my order, and the rebate card makes it a great price!
Price gouging on lenses Price gouging on lenses Price gouging on lenses
This was my first time ever ordering contacts and it was great!
It was easy to shop on the site and shipping was fast! Super convenient.
It was a very smooth and easy experience. Will order this way again.
It took to long to get my contacts so with that I'm not completely happy with that
Fast and website is easy to use. Awesome customer service. Will order again
The employee that helped me was friendly, helpful and gave excellent customer service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members