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Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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I made the mistake of uploading the wrong prescription and they were patient with me and helped me through.
The ordering process was a breeze; the representative was thorough with making sure the prescription was correct and went over all of the details, ensuring attention to every step. The delivery was sooner than anticipated, which was wonderful! Definitely using this service again, when it's time to renew.
It took longer than expected to receive my order. I submitted my prescription and was approved immediately but took almost 2 weeks before they even shipped.
Price was good, lower then anyone else but I was surprised with a $50 handling fee
The representative checked back with my optometrist, to make sure that the prescription was correct and everything went well. Thank you.
The tracking system was very easy. I can keep track of when my contacts were going to be at the house.Fast friendly and easy service
I ordered my contacts and they arrived shortly in the mail. Simple, easy and convenient.
I made a mistake with my order.
Thr customer service was outstanding. They fixed the issue right away. I ordered to many and the money was canceled and they reordered what I wanted. They took care of everything. Got my order today 11/30/24 and ordered them on the 20th. Not bad considering it was my first order and they had to verify with my eye doctor.
I order from Getlens.com and they happen to be more expensive than if I went to my doctor's office. It's the extra fees that make the lens more expensive.
I thought the price was a scam but IT ISN'T! And the service delivers what it says it will.
Received everything as ordered. Thanks!
Waiting on the mailed in rebate so hoping it will come soon.
I had to call customer service a few times to work out some mistakes I made on my order and they were so helpful and kind and very flexible. Was never on hold long.
Took a while for the package to be delivered so i sent in an email but no one got back. I have the package now which is all good.
It was very easy to buy the contacts on the website and the interface on the website was really easy to navigate.
Great experience, fast shipping and easy to order. Follow up from company ia great. Packaged very well too.
Very easy to order and fast shipping. Will keep ordering more contacts
Arrived on time thank you very much. I need to write more for this
It was easy to order my contacts and submit the paperwork for the rebate.
Excellent very good fast efficiency love it great ppl down to earth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members