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From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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I was able to reorder my contacts quickly. My prescriptions are current, which makes reordering simple and easy.
I placed my order on 2/27/2025. I received an email that my contacts weren't in stock and had to be ordered from the supplier. The same thing happened last time I ordered, which was in November. It just seems weird that it was twice in a row.
Placing my order was easy and the discount was nice, but I was disappointed that I had to wait three weeks for my contacts to be delivered.
Very happy that my order was delivered in the time frame that it was sent for and it was the right product sent
This company is amazing great help and awesome customer service
Amazing help very informative and very helpful with the website
It was super easy to order, and then we needed to return one box. That was very easy also. We appreciate the efficiency and followw up.
I got them fine but it did take a while 2 weeks to get the order in.
Great Thanks this is a good product and they ship fast- appreciate the service
Very happy with my order. The delivery was fast and there was no hassle in ordering. Highly recommend and I'll definitely be using their services again and the prices are cheaper than anywhere I've ordered.
A few days after I placed my order, Get lens emailed me and said my contacts would take longer than usual because out of 17 million prescriptions on file, mine was one of the few they didn't have. They had to order them from the supplier. They arrived two days ago and the contacts feel great, my vision is precise and I am really enjoying them. Thank you so much to Get Lens for going the extra mile to fulfill my order. :)
Great service,fast shipping,I will definitely be a returning customer.
Super easy to order new contacts if you have a picture of your prescription!
I was truly glad to pay less for my contacts. It does help to shop around
Took forever for order to ship. Was stuck on "processing" for almost a week.
Love the reminder of my expiring script! Was able to order before I ran out and reminded me to schedule my appointment!
Got my contacts delivered faster and cheaper than 1800 contacts! Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members