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From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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I just don't understand what the extra fees were for. A couple hundred dollars in them!
Received and in a timely manner. It was a great experience. Will order again from here.
Great prices and service. Prompt delivery."""""""""""""""""""""""""""""
It took too long for my order to ship and I got no information from the company. I had to ask by chat about the situation and only then I was told the reason
Originally I was suspicious of the fabulous price but my contacts arrived on time and taken care of!
The arrival got a little pushed back because they had to special order my contacts, but they kept me informed about everything. Would purchase from here again.
Overall experience was ok. Ordering was simple enough. I called customer service to check on arrival date.
Quick and easy order process! Was able to upload prescription with ease and found exactly what I needed
Was a slow process to receive order. I had to wait almost a month for my order.
Could have had a little faster shipping otherwise overall good experience
The rebate was fantastic! Service was great. They just used the data directly from my uploaded prescription. I didn't have to enter the contact lens power from a dropdown list. It was really easy.
Best place to get contacts! Easy to order and if you don't have your prescription they will check it with your doctor.
Had to wait nearly 2 weeks because my lenses were out of stock.
This was a pleasant, convenient, and user-friendly experience.
The contacts were easy to order but a little bit more expensive than they advertised them to be. They also took a lot longer to come in than they said. However, when they did come in they were great.
I had difficulty getting customer service to give me a straight answer. I had previously placed another order on 7/9/25 and called multiple times to check on it after I hadn't seen a shipping notice. I was always told it was fine and I would receive an email when it shipped, instead it was canceled on me and I had to reorder and continue to call and check on the status before learning my order would take much longer than a normal order. By luck, I received my contacts in time for my trip, but the process took over a month and a half. I'm not sure I can recommend ordering from here due to the seemingly unclear status of orders.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members