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Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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My first time doing this, I expected to get confused, but was pleasantly surprised at how easy the process was.
The site is very user friendly and the process was quick. Very satisfied with this company.
Friendly and helpful customer service member when I called
It was easy and quick to order my contacts. The whole process was very convenient.
Fast delivery and on time. Also very affordable and easy to order.
It was easy to order and they shipped really fast. Will be ordering again
1st a problem with the website not letting me checkout. Couldn't ise coupon codes
2 longer than expected wait for delivery
From order to receipt: 10 days. USPS terribly inefficient.
Contacts came, boxes looked different between the two eyes but had the correct contacts.
Easy to order, shipped in timely manner. Thank you for your help!
Many Thanks, Once order was processed, the order arrived early.
The shipping was very fast. I was surprised how fast. The price was good except I didn't understand why they charge 60 something process fee and it doesn't break it down in the total summary.
The contacts are very affordable.
I had to call twice for them to ship my order.
Very easy and customer service was great. I ordered contacts in a Friday and got them on a Tuesday.
This site was so user friendly. I was able to quickly put in my prescription (can also be uploaded) and received my contacts in less than 2 weeks, which is amazing! Will definitely be using and recommending this site!
Product was right just don't know why it took so long to get here but I guess maybe that's the normal anymore which is not normal for me because if when I need to do something for somebody I do it immediately if not sooner
The experience purchasing, sharing my prescription, and getting the lenses was all just fine.
I have been waiting a month now for rebate information--when I made the purchase, the website said I would get an email with rebate info after my contacts arrived.
I hope I get this information soon. If I do not get a rebate, the contacts would have been less expensive from another vendor. Fingers crossed that I get the rebate information, or I will not be ordering from this company again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members