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Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Super fast shipping, ease of ordering, easy use of website.
My order did take a lot longer than expected.
I really appreciate the email informing me that it would take longer due to availability of my prescription.
The order came in correctly so I'm very happy with that.
I will definitely recommend your company.
The website was confusing but I ordered via the phone. My contacts arrived quickly and well packed. I thought the business was "1-800-CONTACTS" and never knew about 1-800-GET-LENS.
They sent the wrong contacts for one of my eyes so I have to send it back to get a new one
Impressed by experience. Easy to order and clearly best prices. Delivered fast and followed up with me.
Delivery came fast as promised. It was the correct prescription.
Easy website! Very easy to find what I was looking for and quick delivery. Contacts were still expensive, but that's just the cost of contacts, I guess.
Great service, convenience and fast shipping - thank you!
This was my first time ordering contacts online and it was so east! Highly recommend!
I was skeptical about ordering contacts online.(how easy is it to confirm my prescription, etc) But it was extremely easy. It only took less than 24 hours to confirm and my contacts were shipped. The only thing I'm a little concerned about is receiving the rebate that the contacts have.
Overall I had to have a Lil patience but it was worth it at the end thk u
Shipping took entirely too long. Thank goodness I bought from the eye doctor to get us by until these arrived over a month later.
At first I was disappointed because my contacts didn't ship when expected. Apparently my higher prescription is one they don't have in their warehouse, so Get Lens had to go directly through the manufacturer. This added time to the delivery. I ordered them on July 1, and was told several days later via email that the contacts would not arrive until July 21. This was frustrating for me as I was already out of them and had to wear my glasses during this waiting period. I called customer service twice to see if they could get them sooner. The second person I talked to, a manager, was very down to earth and reassured me that the contacts would be fresh and that I could pay $8 and have them fed-exed. Doing this, they arrived on July 18. I am pleased with them. Just know if you use this company and have a power of -4.00 or higher, you will need to allow for plenty of time to ship.
The process of receiving the lens took longer than expected.
I looked into a couple different sites to order my lenses from and this site was both cheaper and faster. Wish there was an express shipping option for lenses in stock but still happy I got them quickly! (8-10 days)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members