1-800 ContactsReviews 163

Always good at getting back to me, helping with any problems or questions. I even got free expedited shipping one time when my old eyecare provider wouldn't hand over my prescription. Sometimes shipping comes faster than expected too. I'm genuinely writing a review because i appreciate this company.

I chose to go through 1800 contacts because of a corporate partnership that gives me a small kickback to go through them. My wife and I both ordered contacts on the same order. Ran into a slight issue with the confirmation of our prescriptions as we go to different doctors and the 1800contacts website only let us enter in one doctor. Because of this mix up I received a call from customer service who helped us fix it and got everything squared away for us. It was also significantly cheaper than going anywhere else!

I read reviews before I purchased just to see if I wanted to get the contacts online or not since I'm new to purchasing contacts online. The reviews were mixed so I was still questioning rather I wanted to or not. I ended up purchasing 1 box of each instead of in bulk so I could test the quality of the overall experience. It was amazingly convienient! I even called customer service to ask about the whole experience and they answered very fast and even told me the date I could expect them. I ended up getting them about 5-7 days later. The quality of the contacts are great and they come directly from the Manufacturer! When I ordered from my Vision location they told me I HAVE to order both boxes when 1-800 contacts lets me order what I want and when I want it. Will definitely be ordering again!

I took the eye exam for glasses and contacts when I received my RX it did not list anywhere the PD (pupil distance) I knew this was wrong since they even had me send in an image with a croft card under my nose to measure. When I contacted customer support I got a half added "well we have it on file no one typed it in" how do you just not type in a part of some ones RX? Sketchy red flag one. She tells 25 I go to get glasses the woman helping me in store said that's impossible the lowest they go is 50. I called again "well its 25 from your eye to your nose" is what support told me. To which I tell her "No PD is the distance from PUPIL TO PUPIL not one pupil to your nose so it must be 50" she agreed. When we hung up I felt that was red flag 2 I had to explain to her what PD is when she should know considering they are giving people prescriptions. Fast forward I find out 50 is an "abnormally low" number for a young adult. So I email in that from all the mistakes made I am not confident I have received a proper measurement please try again. To which support tried to make my retake the whole test. Which makes no sense if you have taken the test you know that the image is the only part of the test that measures PD. My whole exam was fine OTHER than the measurement and they still have my image on file why would I need to retake the test? I told the woman this and she said oh okay I will just have the doctor re look and email you back. I am blown away they have people testing eyes who know nothing! Not even how the exam works. Ill be going to my doctor from now one for all exams. Cool concept terrible service.

This is my first order with this company, I thought this would be a cheaper & more convenient way to order contacts than where I had my eye exam. Customer service & shipping has been an issue, would never try to purchase from them again & I would not recommend them to anyone else.

Originally, I placed my order 11/09/18. I was having issues with the website at checkout. I tried paying with PayPal, website rejected this payment form. I paid with my own card, it was accepted, but website somehow pulled an old address from my PayPal account for shipping that was different than the address I manually entered.

I received shipping confirmation the same day, I noticed the address error & I notified the company of the issue within an hour of the same day. The company replied within the same day, they would send my order to the correct address so I provided the correct address.

I never received a response or order so I followed up with customer service on 11/23/18, they apologized for not reviewing my email with the address & they would get my order sent right away. I receive an order confirmation, customer service said I should receive my order 11/27/18.

So 11/27/18 passes, no order was received. 1-800-Contacts calls me multiple times during work & emails me on 11/28/18 that they are unable to verify my prescription so they will have to cancel my prescription if I cannot verify my prescription within 24 hours. I don't understand how they were able to ship my first order to the incorrect address if they were unable to verify my prescription?

I asked that 1-800-Contacts cancel my order & provide a full refund, this is still pending.

I recommend looking into Walgreens for contacts before ordering through 1-800-Contacts, I found my contacts for a much lower price & less hassle.

Bad review I'll post everywhere. YOU SUCK!

This is the worst place I've ever done business with in my entire life.

Every time I order contacts with them, it's a fiasco. After the most recent order I placed, they send me TWO additional orders without my consent, which means unauthorized payments came out of my debit card. I called my bank to re-issue a new debit card so 1-800-Contacts couldn't charge my card anymore without my permission!

DO NOT USE THIS COMPANY!

I had gotten an E-mail from 1-800 contacts stating they did not have my contacts in stock. I emailed them back letting them know that my wedding was only 2 weeks away and that I really needed them to be in before that if possible. Jon got back to me very quickly congratulating me and upgraded my order to one day delivery so they could insure my contacts would be here on time. I am completely and utterly great full for this company and that they went out of their way to help me!

I did my contact lens exam with 1800 contacts. It said I completed the exam but I got an email from a rep named Joshua who said (after I already expressly acknowledged to him that my prescription from my prior contacts exam had gotten way worse and even provided him my current glasses prescription to compare) that it was SO odd how my vision fluctuated, implied I was squinting for the exam to impress my eye doctor, and that I needed to retake the exam. Fine. I retook it. Got no response from Joshua or anyone for the matter. I emailed Joshua and got no response. Whatever, I gave them leeway. Hey, maybe my scenario is SO foreign to them that they need 48 hours to examine my results instead of the "guaranteed" 24. Emailed Joshua again after 2 days--still no response. Called customer service the next morning (3rd day) just to be told that there's a note in my file that says the exam couldn't be completed. Like BRO, Joshua, JUST TELL ME your company couldn't pull through so I can make plans to get my contacts prescription and lenses elsewhere. Why would you ghost a paying customer after having received 2 emails inquiring about your overdue guarantee? What a waste of time. And now I will not be able to see clearly for my law school graduation. Even a blanket statement of rejection would've sufficed. Instead, I was left waiting with 0 response that $#*! didn't work out, which was concluded internally 3 days ago, unbeknownst to me. Thanks, 1800contacts, and thank you in particular, Joshua. Irresponsibility at its finest.

This was my first time ordering from 1800Contacts, and I must say I am very impressed. Their regular price was cheaper than ordering from my Dr. However, I had a coupon for $40 off for a year supply (4 boxes) ordered standard shipping which was free. With a 7 day ETA. They shipped same the same day I ordered and I had them in 4 days. On the day I received my contacts, I was doing some internet pricing, and found my brand cheaper from a different competitor. I called 1800Contacts per there price match guarantee. The friendly associate found the price on the competitors price on the website and issued a refund plus 2% saving me $80 more dollars. I will differently use them again for the purchase of my contacts, and recommend them to all my friends and coworkers.

Maybe I'm spoiled, but after going to the eye doctor for my appointment I don't want to have to go there to pick up my lenses too. I absolutely love the ease of 1800Contacts. They carry my almost-blind prescription in astigmatism daily lenses and the free shipping can't be beat. Have used for years and never had any problems.

I have been a customer of 1-800-CONTACTS for over 5 years, and they used to be an AMAZING company to do business with. I am not sure what happened, but there are MULTIPLE issues regarding their Receiving Department. Somehow they are claiming that I have only paid for 4 boxes of contact lenses in the last few years. Insane. They then claimed that I was shipped 12 FREE BOXES of contact lenses, that were never paid for. What in the heck? How do you think I was given FREE lenses? As if a customer can just order free lenses? Sure.

What happened was TWO separate shipments were Expired Lenses, I mailed them back and they sent me new lenses. TWICE. Then my prescription changed and I called to order new lenses. I informed them that from the last few years, of moving around and finding old boxes, I had 9 Boxes of lenses to return, in an EVEN exchange of 9 boxes. I took a picture of all 9 BOXES and sent it to them, I mailed ALL 9 boxes back, and now they are saying that they only received 5 BOXES! WTF. You literally have a picture of what I mailed back and you're still saying I didn't do it. Talk about the worst customer experience ever. Someone in YOUR RECEIVING DEPARTMENT is probably selling contacts on Craigslist (OR) Ebay and you're just letting them do it. Because I wouldn't lie about how many stupid contact lens boxes I mailed back. I don't even have time to deal with this like I have been. Anyway, lost a very LOYAL and longtime customer. Customer #*******. Not cool guys. Not cool.

Toni Duckworth