1-800 ContactsReviews 163

Everyone I spoke to was absolutely amazing, but Deena is truly the most caring, patient, sincere, compassionate and helpful rep I've ever had the good fortune to meet! She went above and beyond to make sure that I received my order, and due to complications of my bank charging me two times, she had a conference call with them, wrote a verification of my actual order and followed through in every capacity. Because the bank had still not corrected their error and the countless calls to the bank and1800Contacts, Deena offered me my order for free! I've been a loyal, satisfied customer for years, but they now have my business for life! Thank you 1800Contacts, for being an honest, trustworthy, caring company, and Deena, thank you for being you!
Jennifer

It is distressing to see just how disorganized this company has become. They tell you an order is on the way and then tell you they cannot find a prescription even though you gave them the doctor's information. Then, they tell you again that things are on the way and you wait and wait, but nothing. You call them again and they are "Confused". They cannot get a hold of their prescription team and are not sure what the other representative was talking about. A cluster and a half. I am done with these clowns, done!

Needed contacts ASAP for a trip for spring break. Didn't even know how it was gonna be possible until I found this site. And I can't even begin to explain the great customer service and satisfying all of my needs (as a business student, this is just amazing). I did the ExpressExam which is just amazing to show how technology is changing industries these days. I accidentally used my home address instead of college address to order at midnight. I use Live Chat to change it. After I renewed my prescription, I live chatted with another representative that offered to change my shipping method to next-day shipping. The assurance that this company gave me through each step of the purchasing process is amazing.

There was a mix up with my prescription when ordering my contacts. I had originally given them an old prescription, and later corrected it, but my order came in with the original wrong one. I called customer service and within FOUR MINUTES (entirety of my call with hold time) my issue was resolved and new contacts were rush ordered to me, free of charge. It has been a long time since the person who picked up the phone for any customer service issue with any company was able to resolve my issue without transferring me, and so pleasantly! They definitely left a good impression on me. Everyone messes up, but good customer service makes a company! I have even included the screenshot to prove this was a four minute fix.

I called for a price match they said it has to be within 7 days of purchased, I received my new order after 10 days of purchase and they did not care at all, they told me in order to get a price match ($100 difference) I must return the complete order back to them and they will resend me the same contacts with the new lower price. Make no sense to me, they are doing this really complex so the customer back up, same with the rebates they make you fill a form that MUST be mailed to an address and Always Always I have to call the customer service number in order for then to processed a rebate refund. This company is trying to ripoff the customer. Do your research before purchasing from this crooks!

I have always gotten great service until I spoke with a 'Supervisor' today named Chelsea. She was the RUDEST, most DISRESPECTFUL and UNPROFESSIONAL CSR I have ever dealt with. Once I caught her in a LIE and called her out on it, she went crazy and ended up hanging up on me. I called back and spoke to Kendra and asked to speak to a Manager and Claire got on the phone and started her rampage all over again. She just wanted to argue and would not stop. I told her I wanted the name of her Manager and she refused to give me the information. Still, she wanted to argue some more and once again hung up on me. I will NEVER do business with them again. If they hire CSR's like Claire, I'll take my business elsewhere.

I was very disappointed to find their prices are in US$$. They charge 10% more than buying directly through my optometrist! Also when I called the next day to cancel my order the website said there order was still being verified, but cust svc told me the order had (conveniently) been sent to shipping already and couldn't be canceled until after I receive it. Not a happy customer!

I ran out of contact lenses, my eye Dr. would not give me an appointment until the following week... I felt worried because my eyeglasses broke and I had not even a pair of contact lenses to wear. I contacted 1-800 contacts and the agents were able to help me right away with my prescription and contact lenses. The agents were kind, attentive and very reliable. I am very happy with this service and overall, I got my new contact lenses very fast.
Thank you 1-800 contacts!

I ordered 2 - 6 month supply contacts, typed my prescription in manually while listing my eye doctor.
After doing that, the app made it so I HAD to take eye exam via them online. After they made sure they took my $208 dollars, I was notified that I had to retake exam due to technical issues so my order was on "pause" although I uploaded my actual prescription. After I retake exam I receive another notification that the order is cancelled all together.
I call customer service and explained order was cancelled yet my account hadn't reflected that. Man on phone told me that "contacts are regulated and we can't just sell them to anyone" and that my money would be returned in 7-10 business days.
I called back and was connected to a woman whom told me to reorder and it should work this time, so I tell her they already took my money and asked if she could fix it on her end. She told me "that would be on your end with your bank".

Any positive reviews on here are100 percent fake.
Rude reps on phone, glitchy test requirement.
I usually order from Walmart's vision center online I deeply regret trying this company out.

SCAM

Have you EVER had a great experience on a customer service call with ANY company? NO

I just did, and I am shocked. I got an eye exam 6 months ago, and I needed more contacts, so I called my eye doctor's office and got a price per box. $44.99... Great price. But I had a background ordering from 1-800-CONTACTS in the past, and knew they had a price match, so I called.

I got THE BEST EVER, (seriously not kidding) customer service professional on the phone, Brenna. I challenged her with the price match. No problem. I challenged her with the old contacts I had previously ordered from them, and she gave me the exact price refund to return the old stock I had, with prepaid return postage. I was calculating the cost in my head, and she kept up with me on why my calculation was a bit off due to my ordering the over stock in higher quantities, thus the lower price return. And she got me the whole way! No one can ever follow my train of thought! LOL

IMPRESSIVE! If you wear contacts, call them. The customer service is unbelievable! Thanks Brenna!

(Oh, and I did call the supervisor to let him know, and wrote an email to the CEO and VP of customer service to let them know that she should get off the phone and be the regional training manager, if she is not already)

After purchasing contacts for $85, I mysteriously notice another charge for a box of contacts and another box located in my mail. Immediately contacting the company, it was determined that I did not "uncheck" the box for a monthly membership.So, within two weeks of purchasing and receiving contacts, I had received another supply and charge. A week later after printing off a return label dropping it off at USPS store, I'm still waiting for my bank to be refunded, but they have acknowledged that they have the returned merchandise. It's been a slow frustrating process. Wondering how many other customers this has happened to...

They have a policy for price-matching competitors; they don't tell you how to prove you've bought from these other people. The text-admin (no name given) noted my email to my eye doctor where I told my doctor that Costco was much cheaper; the admin organized a refund to my account I received yesterday of $41.85 which is $1 cheaper than Costco. She also --assume it was a she--sent my contacts overnight to make up for the trouble I went through.

I was very impressed with 1800 contacts! I had bought colored lenses 2 years ago and did not like one of the colors and was going to throw them away - until I noticed that 1800 contacts will take back unused lenses for a credit - I called them and not only did they agree to take them back - (both the opened and half-used boxes), they sent me a free return label and even offered to credit my current order that I had just placed and paid because the credit card from 2 years ago had expired! Now this is what I call service!

I had left a review about 1800contacts where my eye doctor had mentioned that there were counterfeit contacts on the market and I was questioning an order that I received because after putting the contacts in - everything was blurry. 1800contacts sent me a new order immediately and the problem was still the same. After looking at the prescription and comparing it to the order I had received - I had received the wrong prescription. I'm not sure if I was at fault or if they had made an error - but no matter what - 1800contacts corrected the order and sent out a third shipment. I was very impressed with the way they handled this issue.

This Rep Named Charlene was the WORST REP! I renew my prescription every year and purchase contacts through them. The Quality of their contacts are terrible. The last few years the contacts haven't been made with good quality. They are so flimsy and damage easily. So I asked for replacement she's going back and forth with me telling me she can't find my info at 1st and they don't keep replacing contacts! I said they were damaged! You're suppose to replace! She went back and forth with me and said she was the only one in there. I asked to speak to supervisor. She put me on hold. Than said no one is there! I want her fired! She's very unprofessional and A big liar! I called back and found out by another rep Charlene wasn't the only one there. Her Supervisor Heather called me back and she was worse than Heather. The apple don't fall far from the tree! The Worst! I have to renew my prescriptions every year and I pay for contacts every year! She tell me she don't see where I called in. That's not been the 1st time they couldn't find my info. Last year I was told they didn't have my current address and I said how is that when you've sent me contacts every year at this address. The staff always messing up and talk to you like you don't know what you're talking about. Heather the Supervisor kept telling me I didn't call. They go back and forth. So unprofessional. Get rid of the whole team and train new team on customer service and how not to go back and forth with customers. Start with the ratchet Supervisor Heather and the ratchet CSR Charlene. They would do better being seen and not heard as A custodian and not on the phones representing 1-800 Contacts! They make their own rules and not the rules of the company. These People Are THE WORST REPRESENTATION OF YOUR COMPANY!

I placed an order for contacts for $200, then a few days later got a confirmation of a separate order for $198. I NEVER placed that order and it was placed with an account I don't use and didn't have money in. So I will be hit with bank fees and I tried to talk to a supervisor to explain how serious this problem with their website is (placing unauthorized orders) and they would hang up when I was on hold. Usually I haven't had issues, but this makes me lose trust and I will no longer be using them.