zZoundsReviews 155

Up, down, sideways... if you read the reviews of this seller, it's gonna be all over the board. First, a lot of people are chronic returners. You piss me off, 'cuz you make product more expensive for the rest of us! Second, this company communicates primarily through the chat box on their site. Don't do it any other way if you can help it. You'll get the fastest help and best attention this way. Third, don't buy stuff you're not enthusiastic about in the first place. The majority of complaints is because the buyers who've complained on this site didn't do due diligence before they bought, and then got all $#*!y afterward instead of using a little patient politeness. My experience has been awesome, the product better than described (blem), and the shipping quick. But then again, I read everything, did my research, and knew ahead of time who and how I'd communicate if there were problems. If you want a seamless, unthinking experience, go elsewhere, and pay more.

I can't believe I've just been "lucky" with my purchases, but I've had a great experience with this company. They are responsible for getting me interested again in guitars again, and playing, due to their very easy payment program. I like the $1,000 and up guitar price point, and would probably not have bought any of them if I had to pay the full amount upfront. Their 12 payment plan with no interest or Sales Tax charged, makes it a "no brainer." I'm really not sure how they do it, because the same guitars at Guitar Center are exactly the same price, and have in my case, 8% percent Sales Tax added. Also, Guitar Center has no zero percent financing period. So why would I buy from them, when I can go through ZZounds. I've bought 7 new guitars from them and all have arrived promptly and without any issues. It looks to me that the bad reviews have been mostly due to the customer either giving a bad address to ship to, or wanting to return something due to changing their mind. I wouldn't buy something just to "try out," even though you can. In my mind that's abusing the system. I feel like the consistency in guitar manufacturing at this point in time, makes the feel and sound to be very close over the same model. I know that many dispute that, and if you do, you don't need to be buying with mail order.

Ordered a bag that was 2ft x4ft sent me a bag that was 2 foot by 3 inches deep. Really then said for me to pay return shipping. When I ordered item in cart was right dementions when I added to cart changed. To where there was no size on order so could not see if it was right price was the same. Also it said it was the last item. Ordered. So they just sent something because they sold out of the item I ordered. Why else send something I did not order at all Bad customer service. Do not order from them. Bad service

I purchased a few very high priced items from Zzounds. The last purchase I made I put into their payment installments. I missed one payment and they debited my checking account every day until they got the payment. When I called to explain that I would pay 2 payments the next month, if possible, situation, person who answered, who happened to be a really nasty bastard (no joke, I do not like to say that about someone unless its true but this was just beyond belief). He laughed at me and said he would make sure it continued to happen then would ask if there was anything else I needed. WTF! Since they debited my account every day for a month, the fees I had to pay my bank amounted to much much MUCH more than the payment. In fact, it was over $1000. I could not believe it. Eventually, about a year later, the man was "fired" and they forgave the entire debt we owed, but it did not save me anything, it cost me much more with the fees the bank put on. These guy DO NOT GIVE A F@$%!

Through using the financing service for Zzounds, I was able to provide my husband with an expensive guitar for his 50th birthday. This guitar was something he has wanted all his life and something I knew I could not pay for outright with cash. After 12 months, the guitar was paid off and my husband was totally surprised, happy and satisfied.

I would not have been able to provide this wonderful experience without the financing service of Zzounds. The transaction was incredibly smooth and I highly recommend this company.

SO I JUST BOUGHT AN MPC TOUNCH. I ASKED THE GUY BEFORE BUYING EVERYTHING GOOD ETC WITH GEAR ITS READY GO OUT THE BOX, yeah all good.

SO I GET THE MPC, DOWNLOADed EVERYTHING, TIME TO UNLOCK? WHAT UNLOCK DOES NOT WORK> WIRED MAYBE I NEED MY GLASSES SO I RETYPED THE CODE IN AGAIN>

NOT HAPPY, IM IN DEMO MODE rrrrrrrrr.
I CALLED THEY SAID WE ARE SORRY, SURE.

HUM ITS BEEN A WEEK AND 3 DAYS STILL WAITING. ZZSOUNDS IS WAITING FOR AKAI FROM EMAIL. Really just call

One of the best sites for purchasing the best musical equiptment. Great selection and great prices. They have a variety of items in stock and will price match. They provide very detailed and informational descriptions of their products via pictures and videos so you have a clear understanding of what you are getting. Excellent return policy. One of the best things offered by this site is there pay as you play plan which is something that I can guarentee has not been offered by any other site like this. That is truly a unique and wonderful thing about Zzounds. Customer service is excellent but if you contact them via phone expect long wait calls. The only negative experience I had was that they did not post a payment I had made but I was able to correct the problem easily.

LOVE THESE PEOPLE!
The site is user friendly. Pricing is great, and their price match is a lovely feature.
We got our son's drumset from here and my midget's bass... both shipped UNBELIEVABLY fast. Seriously, we got the drumset in 2 days and the bass in 3 (it was ordered on a weekend). Their pay as you play plan was super easy to use and the best way to rock while on a budget.
The customer service was great. Their drum experts took the time to hold my hand, in essence, when it came to picking out our son's drum set (computers and electronics mom knows, drums not so much), and with their guidence Tynan got the perfect drumset (Gretsch five piece with cymbals) that will grow with him for nearly 50% off. When the guy at guitar center found out what set the 6 yr old was playing on, he thought we were kidding since it's such a nice, expensive set.
Since the drum experience was so great I got my husband's Bad Bad Girlfriend from there (Schecter Stiletto Studio-5 Bass) with a case. They matched the price of the competition without question. We were able to get the matching case and bass for less than the bass alone was on sale at the other sites.
VERY happy with zzounds.com