zZoundsReviews 155

So i placed an order totaling 1700$ then 15 mins later got an email saying they canceled the order due to verification issues. I asked what is not being verified correctly they Sd they couldn't tell me they can not pinpoint the exact issue could be address phone number or a number of things told me to call the CC company and verify all info i did everything matches perfectly with way more then enough available credit so i now have submitted the order 3 diff times all to be cancelled and when i call bk get the same BS answer Ill never do business again with this trash company

Reading other reviews puzzled me when it came to fast shipping,etc. Zz Sounds should take over the US MAIL. Evidently few of these customers have used other outlets with 2-3 weeks delivery time. Hats off to this company!

Zzsounds is a fine company to deal with. I have bought from zzsounds for years, no problem. I have had to miss payments & they understand your situation. I will continue to deal with zzsounds. Fine company to buy from.

I wanted to tell you that when I ordered my harmonicas they were delivered promptly by fed ex and I love the quality of them too,with rich sound and very happy with them.Also later on I ordered a Yamaha digital piano and love thos item which was also delivered free shopping threw fedex which arrived on time. Very very satisfied. Also I had problems with my bank card and missed a payment and instead of charging me two payments we just adjusted the dates and went from there. That was true customer appreciation I thought as well as I was a new client and they didn't have to do that. I definitely would recommend Zzounds for all!

I returned two MPC because of software issues and then another one for a speaker malfunction! I spoke with mangers, sent in videos and they never helped!

DO NOT go by the delivery date stated on zzounds. They guarantee delivery dates that FedEx NEVER meet. I have had to wait on two orders at least 3 days longer than stated. These items were needed right away. Zzounds and FedEx and unreliable companies.

Very horrible service and professionalism.I ordered some items they said delivered I never got.I ordered a ddjsr2.I put my deposit then my account was charged deposit when they suppository sent out my controller.I only received case then I was told they the controller all of a sudden was outta stock.when I last spoke to a rep I was told they had over 70 units coming in.I was then not compensated for my troubles.Then I was offered a different controller and then I had to put another deposit down when I was screwed over with my previous order.I received a email that my controller was delivered when they lied to me.very horrible service

I'V BEEN WAITING SINCE APRIL 2023 TO GET MY RANE FOUR FROM ZZOUNDS AND TODAY THEY HAVE WAREHOUSE RESEALED AND I CALL TO ORDER IT, THE WHOLE PROCESS GOES THRU PAYMENT ECT. AND HOUR OR SO LATER I GET AN EMAIL SAY I NEED TO PAY $725 MORE GET IT PLUS MY ORIGINAL ORDER DID'NT GET PROCESSED FAST ENOUGH SO THEY SOME ELSE'S PROCESSED BEFORE MINES WEN IF I CALLED THE ORDER OVER THE PHONE THEY SHOL=UD HAVE KNEW THAT THEN. VERY VERY BAD BUSSINESS I/VE SPENT WELL OVER $30,000 WITH THIS COMPANY AND THATS HOW THEY LONG TIME CUSTOMERS NOT SUE IF I'M STAYING WITH THEM AMERICAN MUSIC SUPPLY HAS THE SAME PROGRAM IM GION TO THEM

Been halfway good if you're lucky but if they send a piece of $#*! guitar good luck.
And FED EX ARE $#*! HOLES TOO.
THEY THROW GUITARS ANYWHERE

I ordered a travel size instead of a regular size guitar by accident. The problem began when I realized I had ordered the wrong size guitar and began looking into the return/exchange process.
After filling out the return request, I waited a full 2-3 days before getting a response.
But the main thing that set me off was the fact that I had to pay to send it across the country (from NV to NJ), when they had shipped it from a guitar store 45 minutes from my house. The return cost was half the amount I had spent on the guitar itself, which is absolutely ridiculous.
I called to company to try to figure out what was going on and why I was having to spend that kind of extra money, and the guy just kept telling me it was my responsibility... they definitely need to clarify that somewhere in the checkout process.
I am definitely not impressed with customer service or return policy. Definitely don't recommend if there is even the slightest chance you will need to send your instrument back.

I tried 3 times to make a purchase & was turned down,I called customer service & its always this male whom never try to resolve the issue & keep telling me its ID validation reasons,I asked him how could I get this resolved & he was of no help,horrible people

These people are the worst people ever they will cancel your order for anything the manager here is very unprofessional your wasting your time here they reviews tell it all I can't wait until they go out of business I will be kicked back with. My feet in the air saying thank you Jesus customer services suck as well try Sam ash guitar center musicians friends are some what ok stores

Please Read! I had issues with credit. I ordered a electric guitar then an amp. I had received in 2 days. The payment day wasn't the best for me so I got to pick a a that was comfortable for me with no interest!
When I received the guitar there was an issue with the box NOT Zzounds fault Fed Ex must have popped a hole in box. Seriously my son works for Fed Ex he said it happens all the time. NOT Zzounds fault. I filmed opening the guitar on my phone and called Zzounds they were great the guitar is great. And to be honest if you don't like them maybe use your credit card to somewhere else.
Or maybe your never happy.
If your stuff was damaged or you weren't happy they will work with you.
People if you have a problem with companies just call them it's that simple!
I am old school! I would rather talk to a human then leave an email or bad review because of my own issues!

So according to zZounds Navy Federal Credit Union is not a major bank or my VISA check card is a prepaid card. Yeah ok no sweat Guitar Center will get my business now. OHH RAHH.

It seems with every business there's always someone happy or mad concerning product or service. Not all went well at first, it took me 3 times to place my order with zZounds but it finally went through and I received my purchase the very next day, now that's awesome. Anyway, each time the 6 pay failed I called customer service and I have to say each and every representative was as kind and friendly anyone could possibly hope for. Communication with all 3 made me realize the errors made were made by me, seriously I needed to think about what was asked of me so the system wouldn't boot me out for a canceled order email. The whole experience, everything considered, was truly painless and rewarding for the next day delivered to me was my Yamaha powered monitors that I'm so happy with. No I wasn't paid to leave this review, it truly came from the heart and all is well.

False advertising. Stealing and selling your information. Asking to verify your identity, canceling your without explanation

I ordered a Yamaha CK88 because nobody else had one available.
Delivered on time and in good shape.

I ordered a guitar from these guys, long story short, they shipped it to the billing address rather than the shipping address. I notified them immediately after receiving the confirmation e-mail, they said it was too late to change it. The guitar arrived, I tried to get a label to send it on to where it was supposed to go in the first place, they said they couldn't do that, it would need to be returned. I asked for a return label, they told me since nothing was wrong with the guitar, I'd need to pay the postage to have it returned, which was around $100. I ended up selling the guitar and ordering from another company. Absolutely the most disorganized group I've ever dealt with.

I ordered a guitar from ZZounds. When I received the guitar the pickup selector wasn't working and neither was the mode selector for that model guitar. When I called them about it they were unsympathetic and just didnt care. They offered me a refund and that was it.
They didnt not offer to fix the problem. The problem with this place is that they dont check their guitars before they ship them, otherwise they would've heard that there was an electrical problem.
ZZounds is TERRIBLE. Dont waste your time and money with them!