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Zulily Reviews Summary
Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.
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The pricing is comparable but not enough time to purchase because then it becomes unavailable and then it takes forever to get shipped out
I have ordered many different things. A lot of items have been for my grandchildren (puzzles, piano music books, clothes, personalized Christmas ornaments, etc.). They've loved everything. I have also bought many tops, shoes and decorations for our apartment. My only criticism is that it is very expensive to return items so I'm sure most people don't.
My 1st order was for children's rain boots. Shipping was promised "quickly" but after placing the order, the item was marked to ship in 3 weeks. I cancelled the order immediately. My 2nd order was for a Navy Blue Dino Quilt for my son's room. I received the item and it was not Navy blue but purple/indigo. I contacted Zulily to return the product and get my money refunded. I was told they would give me a store credit LESS shipping... when they advertised the product incorrectly. Absolute terrible business practice. I will never shop from this company again.
Ive ordered 5 items from Zulilly over the past yr. They never disappoint. Just yesterday(Sunday afternoon) i accidentally ordered the same item twice! I called the number at their "contact us" and actually spoke to a representative! She removed the duplicate and pointed out that i had free shipping since i ordered before midnight. I checked my order today, exactly as she said! Love this company!
Love the awesome variety of items offered. The quality, and pricing keeps me coming back almost daily. I also love smart pay
I have been pleased with my Zulily experiences. The quality of some of the items is not great but I would say it is inline with the price.
I probably keep 80% of the items ordered. Sometimes the sizing has been a bit off. As with any online purchase that is a risk that you take.
The return process is easy, although I would prefer a refund rather than store credit, especially if using their credit card.
Always pleased with the quality and the rapid and professional response from staff. Cannot fault NYTHING.
Every day I am excited to see what wonders zulily has to offer today. I have ordered so many great things and most of them have been everything I wanted. It's so nice to sit at my desk at home and shop for special things I love. Thank you zulily.
I have never had a problem with items purchased from Zulily. All have been quality from reputable brands. Delivery has always been fast which I appreciate. Although I have not had to deal with customer service, my expectation is that it would be professional. I look forward to purchasing from Zulily for many years to come.
I love shopping with Zulily because of the vast products that are offered. I purchased almost all of my Christmas shopping Zulily, no going from store to store. Great quality items at great prices
Have purchased some great items at terrific prices. Have also purchased some items that have had issues, are broken on arrival, poor quality (usually in clothing), clothing sizing issues (usually too small or too tight or more narrow - like shoes or slippers), etc. A major problem is returns are very expensive for most items.
It was disappointing that I cannot get savings on added items if wanting to purchase for gifts BUT AT DIFFERENT ADDRESSES! Some great gift items but I would have to have them ship to one address - the intent for getting more than one would be to send to more than one address if buying for a gift! So though I have purchased for gifts, I have to divide the items up, repack them, and ship at added cost to the person. Really miss that flexibility that is possible with other online shopping websites!
One of their best qualities in the beginning of my purchasing on Zulily was the extra care and packing materials used in shipping BUT it went downhill more recently in 2019 and items get tossed around inside - they break, packages of sets get divided, etc. It's more risky now and affects what I look at twice. I tend to stick to the soft goods for that reason.
One of the best experiences I've had is that if I have ever had a problem, their Customer Service policy for replacement or credit is EXCELLENT! They may not be able to replace an item, due to limited quantities usually, but I have been notified when it comes back in stock.
Overall, it's been a good experience but the downsides has reduced my spending with them.
I used to like Zulily a lot more than I do now. I find the quality has become "iffy" -- lots of stuff from Asia with flimsy fabrics and cheap construction. That being said, I always find something, be it bird feeders or nightshirts for my grandkids. There are many things I'd like to buy but don't because they cannot be returned. I have a whole box full of things that I purchased that don't fit. However they are quite fair about their return policy and state on the site (before purchase) that an item is not eligible for return.
Somethings are a good deal, others not so much. The reviews on some products aren't available some of the time and that makes me leery of those. Returns are expensive. Cost money to return a product that is inferior or doesn't work for you. That makes me shy away from purchases a lot of the time.
I like some of the products. I have never gotten free shipping! So if I want some thing, example: From Suzanne betro I have to add eight dollars on top of the price and I don't like that
Poor quality, very expensive to return things from Canada, and in the end you'll be more satisfied shopping on sites with a fair return policy.
The covert racism from white middle-aged women at their call centre is a nice touch.
They keep sending the wrong items. Very frustrating!
They don't send some of the items!
I like their items but, I'm tired of dealing with the problems!
Always fair and pleasant to work with, quality merchandise and easy to get ahold of if needed. Been with zulily for over 4 years, easiest and best online shopping ever.
I really like shopping at Zulily. Sometimes I don't have the time to look through the new sales items so when I do, a lot of times my size is gone. Not the fault of Zulily though. Sometimes I wish there were added options other than so many clothes.
Trying to get out of this company but they only give you credit back, most stuff is cheap or damaged and never arrives on in because it comes on a slow boat from China and my stink! Very bad accounting and computer adding!
Iorder way too much because items are attention-grabbing and don't ruin my budget. Have found several warm & cozy tops for MN winters.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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