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Zulily

1.8

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Zulily Reviews Summary

Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.

This summary is generated by AI, based on text from customer reviews

service
512
value
515
shipping
533
returns
409
quality
479

We monitor reviews for authenticity

Texas
1 review
2 helpful votes
Follow Erin L.
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I was so excited to find something to purchase off this site, but was super disappointed when I had NO CONTROL over the shipping options. I didn't receive anything for a month and when I did get tracking information it was incorrect and stated it had been delivered when it had not.
For what you pay for on this site, it is not worth the stress to kknow there is a possibility it will never show up-AND NO REFUNDS!

Date of experience: February 25, 2011
Michigan
1 review
3 helpful votes
Follow Laurel M.
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The shipping wait is waaaay too long and the shipping prices are too high. Cute clothes, but not worth ordering.

Date of experience: February 8, 2011
New York
4 reviews
14 helpful votes
Follow Get L.
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Best deals for the most unique baby products... love it.

Date of experience: January 21, 2011
Colorado
1 review
3 helpful votes
Follow Judy G.
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The items they list only are available for a few days at good prices. The problem is that you place your order under fear of them running out of the number of that item available, yet your order takes usually at least 3 weeks to arrive. The shipping charges, even for very small items like hair bows, or tights is still at least $8. I ordered a cute dress on the 28th of December. I still have not received it as of today (January 20th) but they already charged my pay pal account. As much as I love their stuff, I rarely buy things, because they do not allow for returns, and their shipping practices are terrible.

Date of experience: January 20, 2011
New Jersey
2 reviews
9 helpful votes
Follow Heidi S.
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This site is great
October 19, 2010

This site is great. They have good quality merchandise and send orders promptly.

Date of experience: October 18, 2010
New York
2 reviews
10 helpful votes
Follow Marcela G.
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I ordered once with them and waited 3 weeks to finally have someone emailing me to tell me they won't be able to ship me as they could not get my item...?! Also found the same item (baby toys) much cheaper a week after on another website...

Date of experience: July 22, 2010
Washington
1 review
1 helpful vote
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Love this web site!
March 26, 2010

Love this web site! I've found some amazing deals on high-end children's gear and other accessories here. There is always lots of new stuff posted to the site and the ordering process is fast.

Date of experience: March 26, 2010