ZulilyReviews 4,523

I ordered a Karma Baby Sling from them in May, it's still processing but they sure took my money QUICK. I feel like I've been more than cooperative, and very polite and I get nowhere with their customer service. They either don't respond to emails, or when they do it's so obvious they're just rushing through them to get their quota. Lazy customer service with limited info, and slow processing/shipping times has turned me off as a customer. I'm not ordering from them again, the deal was great but so not worth the trouble.

Wow. Wow. Wow. My mom and I had the same experience, months apart: I ordered two things. First, I was notified, 3 weeks after I made the order, that the items were shipping. 2 days later, I got an email saying they were "unable to fulfill" my order because one of the items wasn't available. WHAT? So I paid full shipping on a rubber bracelet and charms? Similar thing happened to my mom. I would only use the sight to see the cool vendors, and order from them or a more reputable company directly. Not worth the hassle of these guys.

Ordered item for birthday party of Great Niece with Message card - and had it shipped to their home. Well, party came and went - no item - I call and they say they will change the ship address and be sure to include the card - guess what - got it at my home address weeks later with no card. AND they charged my bank account sooo many days later that my account bounced - since I thought it had come out over a month ago! Sizing was way off, do not recommend - cute clothes - just... unreliable.

I live in Alaska, and I have ordered from them twice... should have learned my lesson the first time. I ordered a small item on 4/8/11 and it has yet to arrive even though it "shipped" on 4/22. I tried to track it and they said it was transfered from UPS to USPS parcel post, which can take up to 4 weeks to deliver.

Just because we're in Alaska doesn't mean you should be paying $12.00 shipping charges to take over a month to receive something. The shipping charge cancels out the price of the item, should have gone somewhere local and paid $5 more.

Both me and my mom ordered items from this website. My order has yet to be shipped now 12 days later. My mom's order was placed on 4/13 and received 4/30. The 2 dresses my mom ordered are both not well made. One of them, on the bottom ruffle has a seam that goes down the front and one side of the seam hangs about 3/4" lower than the other side. Needless to say we will not be ordering again from them and I would highly NOT recommend anyone, craftsmanship is lousy and the shipping/processing time is just stupid.

I ordered some bikes for my triplet toddlers from here 4 weeks ago. Although two bikes arrived in two weeks, the other is MIA. Try explaining that to three 2-year olds who know have to share two bikes. It is ridiculous! Even after the customer service team looked into the matter, they couldn't get it straight. I was provided a tracking number and was told my item had shipped but one week later, there is still no tracking information. This was an expensive purchase, which makes their carelessness extremely frustrating and unacceptable.

Waited about 16 days to get merchandise - THIS IS INSANE - Called Customer Service they explained the site state 10-13 day. Isn't 16 longer. WILL NOT let you return items, shoes were far too large, NO RETURNS. SHOULD be a way to let everyone who views this site to stay away until you have a month to wait for purchase. CS was not really concerned about the long ship time, it was the WHATEVER attitude that erked me a tad. WILL NEVER order from them again. Others places to spend money for sure. Thanks for listening, had to get this off my chest.

I ordered two dresses for my daughter from this site and as of today, exactly ONE MONTH later, I still haven't received them. Not to mention the fact that they charged me $7 for shipping, which seems like a lot for two small children's dresses but I guess since they apparently are shipping them BY FOOT, I shouldn't be surprised at the cost. I sent an email to their customer service dept. about a week ago and they responded by telling me that it takes 10-14 business days for them to ship items (a little fact they neglect to mention anywhere on their site), and then gave me a very helpful definition of "business days". Thanks a lot, but I know what a business day is, and it had already been 15 business days since I placed my order when I contacted them! These folks are slow and stupid, and once you factor in the shipping costs plus the fact that your child may very well have outgrown anything you order off the site by the time it arrives, there are definitely NO bargains to be found on zulily.

I ordered three dresses for my daughter. She normally wears a 6x, but I went ahead and ordered 8's so they would last all summer. The shipping was fine. I ordered my items on April 8th, received them on April 18th. Ten days, not too bad. However, dresses were horrible! All three dresses were too small, and I had reviewed the size charts and ordered one size big! One of the dresses didn't even cover the bottom of my daughter's underwear! Another one of the dresses had threads hanging all over it and the hem was coming out. I was not happy AT ALL! However, I must say I am impressed with their customer service. I sent an email explaining how unhappy I was, and got an email back saying even though my dresses were a FINAL SALE, they would make an exception to let me return them in exchange for store credit. So, unhappy with the store because the clothes did not seem good quality, but satisfied with how the company handled my issue. Of course I now have a credit to buy clothes I don't want!

I placed an order on March 6th- today is April 6th- 9 days later, as I continued to check my order status online- "status read STILL IN PROCESSING" so I called their store & a man (I think it was a man) told me that it generally takes 10 days to process- I informed him NO OTHER online store takes that long to process an order w/ out shipment.
I ALSO INFORMED THEM VIA EMAIL I WILL NEVER ORDER FROM THESE FOLKS AGAIN AND WILL INFORM EVERYONE ON FACE BOOK NEVER ORDER FROM THEM UNLESS YOU HAVE A MONTH TO WAIT ON THE GOODS!

I've purchased from Zulily several times now - everything has been great. Shipping is LONG but that's what flash sale sites are all about and that's why they don't offer refunds, it's not a "normal" site. Shipping costs are reasonably fair, if you bunch stuff together so buying a cute $4 ribbon is not worth it. You need to be smart about what you buy and how you buy it (make sure you don't need it right away and do the math!).
My only frustration is since I live on the west coast, by the time I wake up and look at the site, most of the merchandise is gone. That's frustrating. I'm not going to set my alarm at 6 am to go shopping online. They should have the sales "open" at say, 9 am PST (which is 12 pm EST) similar to what some of the other flash sale sites do.
All in all, positive experience (twice had to call for help and got FANTASTIC service and problem was solved).

I wish I would have checked out the reviews and their facebook page BEFORE ordering - No refunds - endless waiting - bad customer service they have it all!

I was shocked to find out they even have complaints against them with the BBB - what kind of place is this?

The shipping is outrageous where is the real discount? Some of the items are available on other websites at lower prices. I feel like I have been scammed. Its also very difficult to cancel getting their emails.

Save your time, money and happiness shop somewhere else!

I ordered from this company on 2/21/11 and have yet to receive the order. I received an email that said "part" of the order was shipped. I checked and it's sitting in New Jersey. They state, on their wed site, standard shipping time is 10-14 days so I called wondering why (at day 17) only part of my order was shipped. The person on the other end explained that they do not warehouse (to keep costs down) which is the delay in shipping time. She didn't seem to think it was a problem that they were way outside their quoted ship time and did not offer a shipping refund. She even said that the second part of my shipment was received at their location on the 8th but was not shipped, nor was she sure it would ship today! These "deals" on their site aren't so fabulous that I need to wait 3 weeks for 2 kids bathing suits... I will not recommend this site to ANYONE!

I should have read thw review about zulily before buying. I feel the same as the other few posters. Their service is terrible. I ordered on Feb 7th and it reach me on Feb 26th, this after paying $8 for a dress. The dress it's self was worth the cost but when you factor in the shipping and the wait for it - totally not worth it. They have good deals on the site, but I won't be shopping there again. For $26 I can buy for gymboree and get instant gratification instead of worrying the the dress will reach on time.