ZulilyReviews 4,523

I WILL NEVER ORDER FROM THIS PLACE AGAIN! I placed an order with them three weeks ago 28 Aug 11. Today is 19 Sep 11 and my order still has not been processed. I order from the bargain site on a regular basis and by far Zulily is the worst experience to date! I'm actually thinking about cancelling my order and my membership! They have great deals... but their order processing and shipping time trump the deals, therefore I give them two thumbs down! DON'T BY FROM THEM!

Basically I'd call this website concept a big fail. My understanding is the site is merely a portal to ordering from small designer and boutiques. They carry nothing in stock, and place your order with others ordered during the same "sale". Once they receive your order, they ship all or part of your order to you. I do say they have some pretty good deals. The real issue is waiting up to two months to receive a completed order... if you ever receive it.

I've place three orders. The first arrived within about 3 weeks. Three items in the order and it was right at the end of the "sale". FYI... i did find one of the items I ordered elsewhere for about half the price.

The second order was placed a month ago, and it *still* not delivered. Several items have been received, some are in transit with a trackable id, and some HAVE NOT EVEN BEEN SENT YET.

The last order was place the day after the second order and nothing has been received. And nothing from Zulily regarding the status.

The items that I have received are in poor to decent shape. But everything was jammed in to a shipping bag. Without even a shipping receipt. Many items have loose threads CLEARLY visible... one came with two missing buttons. None of this should have been sent to me and there is a no returns policy. I emailed about the quality and the CS response was basically they take no responsibility for the quality of items they "distribute".

Why the concept fails? Well, this is a Mums and young child focused site. What pregnany gal wants to wait 2 months before receiving their maternity clothes? We want... we NEED a quicker turn-around. Same with baby clothing. Fortunately, I am shopping for the yet-to-be-born, and I have three months still... so baby is OK. But if you are shopping for a child of the "already-born" variety... find another site. The child will be out of that size before the items arrive.

The quality is questionable. The baby clothing material is all good... but I stayed with cotton, organic cotton, and natural fiber knits. Don't dress your child in synthetics... and check before you buy. One of the maternity items i ordered is a joke $65 for a see-through-quality acetate (the description said natural fiber blend, I suppose the stitching is cotton?) Its unacceptable. What really gets me is those loose threads. Who SELLS such crap? Why this fails?... the website really is nothing but a portal and does not even have internal Quality Assurance of the merchandise they market.

Will not shop here again. Quality and time are big factors to me. No sale is worth a sacrifice in either!

I've ordered from this site a few times, and each time I've waited over 3-4 weeks to get my items, with no update communication from the website. I also DESPISE the no returns. Every single item I have been interested in during the 2 years I have been a member has always been non-returnable. This is just not possible with little kids. I'll stick with Hautelook and Gilt from now on. At least they have return policies on their kids items.

AWFUL! I have made some comments on some other reviews here. Same story... takes forever to receive the order. Order placed on 8/16, received part of it today, 9/9. Also, quality is not that great. Ordered some simple cotton outfits (dress/leggings) for my kids and the cotton was very thin (see through). Also, the sizing seems to be off. Perhaps that is just this particular manufacturer. I do a lot of online shopping, but I will now only do so from reputable sites. I wish I had read these reviews before I placed my order. I have not yet contacted customer service, so I cannot speak about that part yet. Zulily is no bargain. More like a hassle.

Same complaint as others... 16 days (not including weekends and holidays) and still no merchandise. Customer service has been responsive to my emails but have only offered to provide me a $5 store credit towards another purchase. No thank you!

I would recommend folks log complaints with the Better Business Bureau because on the BBB site there are minimal complaints logged and Zulily continues to have a favorable A- rating: http://www.bbb.org/western-washington/business-reviews/childrens-and-infants-wear-retail/zulily-in-seattle-wa-*******

This is the first time I've purchased from this kind of bargain site and I'm skeptical if I should ever purchase again not just on Zulily but similar stores such as Foundry.

NO RETURNS. Only order DEFINITE know you want items & items you know you want 2 months from now. No joke your average wait time on products is MINIMUM 1 month! I don't mind ordering in advance but really think about is it worth the price & wait. The customer service I think has improved a little. The other stinky thing is you think you ordered and item and 1 month later they finally tell you, Sorry we ran out of the item. Wow, a little more notice would be great. So that's why I recommend 2 months advance time frame, so if a month goes by & you don't get the item you still have some time to find it somewhere else.

Ordered shoes August 18th and they still have not shipped them and were already at the end of August! I should have read all the reviews before hand. I guess this website take so long to ship because they don't keep an inventory. They only order what you order from them. So not only are you waiting for Zulilys to order from the manufacture, your waiting for the manufacture to ship to Zulilys and then your waiting again for Zulilys to ship to you. This is a poor model business! Will NOT order from them again.

I have given this site too many chances. Please do not use this site! First of all, orders take longer than the 7 to 10 business day window that you are given when you place an order. I'm talking well over a month. I ordered some luggage from them, it was a great deal I was very excited. 1 month goes by and I get an email telling me that my order was cancelled they won't be sending me anything. They gave me a 10 dollar credit. Gee thanks. About a week later some pajamas I ordered for my kids and they were covered in black ink! They said they had extras and would send me a pjs. So they could not get enough inventory of the luggage I ordered but they have plenty of pajamas? Whatever system they use isn't working. I filed a complaint with BBB and nothing has been resolved. Avoid this site if you know what's good for you.

Only order if you have seen what you're getting IN PERSON and have several weeks to wait. I've ordered six times and have been mildly disappointed at least half of those times in the merchandise. My latest order was the last straw: the two clothing items I ordered were at least four sizes smaller than the marked/stated size. With their across the board no return policy, I don't have much hope of recovering the $49 I paid. Most of the stuff is on here FOR A REASON - it would be unsellable in a retail store.

Have to agree with everyone's negative review here. Great bargins but at a risky price. Order two boots size 13... received a 12 (yup they didn't fit). Then ordered another pair for daughter #2 size 10... got two left boots but they were a size 10.

You can tell they are getting the bottom of the barrel in their selection.

Also it took me over 6 weeks to get our summer items something to remember if you are ordering for the current season.

Also recieved two cheesy girl dresses that I didn't order that they tried to pawn off as the dresses that I did ordered.

Not getting anywhere with customer service and my girl friend actually knows the owner of the company :(

I have been purchasing items from Zulily for a few months now. Despite very long shipping times, I was please with what I received. However, I found out today that a SKIP HOP diaper bag that I ordered three weeks ago (progressed from "confirmed" to "in transit to zulily") is now CANCELLED! I will not be getting the bag that I ordered while hundreds of other orders for the same bag is being filled. The customer service rep (who was very nice) explained that the vendor may say they have 1000 items to send, but may only send like 980 or may send some damaged. I think this reflects VERY POORLY on both ZULILY and SKIP HOP and I will think twice before I order from them again. Please keep in mind that "confirmed" and "in transit to zulily" DO NOT MEAN ANYTHING and you're order is not complete until you have a tracking number.