ZulilyReviews 4,523

Some items are not as described or not good quality. It's a hassle to return because they charge too much return shipping and then i don't trust their refund process. Seems to me that i get shorted what i am owed each time i return something. The three times i questioned them on it they just keep repeating that they are correct. I know how to do math. I recently bought a set of towels that were not as described or shown in the picture. Kept them rather than pay return shipping. Only good things i can say i've bought from them are two pairs of Rockport shoes and two pairs of Saucony sneakers.

I love shopping at Zulily. I find great products at great prices. I also find things there that I have not seen elsewhere. That is not to say that everything has been perfect. I find the items that are not name brand and coming from China to be of poor quality, but I have learned to be savvy in my purchases and to look at reviews from other customers. If I had to make a complaint, it would be on the packaging that is used to ship some items. I know that shipping costs are high and using a plastic, rip resistant bag is economical, but when I have received a damaged item, it is because a bag was used for an item that should have been put in a box (like a structured hat - that arrived flatter than a pancake and was ruined). Returning it at my cost should not happen. Other internet sellers provide for FREE returns. Zulily should get onboard with that.

Over the last 3 years, I have spent thousands of $$ on Zulily products! It's the first thing I look at in the morning. Most of the items are as described. Occasionally, I get an item that is the wrong size, or not as described. Customer service has been very helpful. Due to the holidays, I missed the return window and got items that were incorrect- so I am stuck with them... that is unfortunate. Some delivery times are long, but if you are not in a rush, they are worth waiting for. Quality has been very good.

The things I don't like, it takes almost 2 weeks for some orders to be processed, don't like it when/if I return something I get a credit towards a next purchase, I'd prefer to get my money back, what if I never order again, do you just keep my money? No customer phone number to call if I have questions. Items I have ordered have been good quality and pricing is reasonable. I just received a winter jacket from Zulilly, it came within 3 days and is very good quality. It's a fun site to shop.

I have been shopping Zulily online for many years now and it's have to say it's always been a great experience. I have needed to use customer service on occasion regarding faulty merchandise. I was helped immediately each time and issues resolved very fast. I am a huge fan of shopping online because I live in a very rural area and have to travel 75+ miles to do any shopping. I love that I can come back the same day after a purchase and shop more and it ships free! And getting emails for "deals" makes it even more rewarding!

I've been browsing and shopping with Zulily for a few years. The variety/selection of items available in many different categories ("stores") is always interesting. I've made many purchases over the years - mostly housewares, familiar brand shoes and handbags, occasionally cosmetics, rarely linens or clothing. I've been satisfied with every purchase. The items always seem to be first quality. It's been very positive that Zulily allows returns for some things now. For a long time returns were not accepted for anything, so if the item wasn't right, you were stuck with it. Only once an item was sent that I didn't order. Customer service was great, didn't want me to return the item and said they would try to find the correct recipient. Some lucky child received the very nice new snowsuit I donated to a coat drive before Christmas. Two things to be aware of - don't be expecting to receive items immediately (usually 2-3 weeks until shipping). And shipping is not free unless an additional purchase is made within about 24 hours. Zulily is not Amazon. I like Zulily and look forward to browsing every day!

I have ordered quite a few items from Zulily. By far I have been happy with both the quality of the items and the prices. Shipping sometimes takes longer than expected. One time I ordered personalized items for 3 grandchildren and did not receive the sizes as requested. After I provided requested information the situation was satisfactorily resolved. Currently I am trying to resolve another problem. I ordered shoes in size 7.5 and received size 12 if you can believe it. Since this was their mistake I believe their shipping and handling fee should be waived once I return the shoes. I enjoy shopping via Zulily. I believe they can be trusted and have really good deals!