On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zulily Reviews Summary
Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love Zulily. I shop a lot on your site. The only reason I didn't give you a 5 star is I order a lot of jewerly. I don't like the way it's packaged and I've thrown away a couple of pieces that must have been in the bottom of the box. Please consider putting jewerly in an envelope or some way it can be more visual. Thank you.
Zulily is this yummy pleasant shopping experience that dreams are made of. The shopping experiences that I've had on Zulily have been easy. Top brands with top service and delivery it's like having a personal shopper that knows what you love and need.
I love the different styles and trending designers. The prices are fantastic. Customer Service is exceptional!
Can not beat their prices on decor. Variety is unbeatable. Reasonable delivery time.
Over priced on shipping!
I love this website, I buy a lot from this website. I mostly use this website for everything. It is the best.
I love the Zulily website! It is very easy to use, has great products, at low prices and delivery of order is always before time given or within a sufficient amount of time! Your review of purchased products are constantly being asked for, which assist in helping other shoppers make their orders better!
From clothing to home goods, shoes to outdoor, so much to look at, great choices, pretty affordable too. In many years, have only had one disappointing product (which was a no return item). Great track record. Any problems with ordering, shipping, etc., have been handled quickly and efficiently by wonderful customer service individuals.
I order quite often from Zulily! Customer service is always very nice and helpful.
I wish they would be more accurate on their sizing. And double-check to make sure the right size is being sent.
That would be great after someone orders a certain dollar amount they're shipping is free. Just a suggestion for incentive to order more often!
I have made several purchases for myself and for others. I have not been disappointed. I think that return should not be more than what we pay on order
You can find every level of fashion. Make your own cool vibe or follow the tried and true. Gifts are plentiful. Prices are awesome. Service is personal and helpful. Retail therapy abounds.
Telling my age, but remember when those catalogs would come in the mail and you'd look through them all for wish lists? Zulily is like shopping the best catalogs all in one place. Great items and great customer service. I've been a customer for several years and I'm pleased with my purchases. One small complaint is it takes awhile to get shipments. If you're not in a hurry and you want good deals then this is the shopping app for you.
I can always find new things that are fun, pretty, goofy, and suitable as a nice gift. I've had one return in over a year and half, and that was so easy to handle and to receive my credit. Very happy.
Most of the products I've purchased were pretty low quality. The delivery process is way to long, which is why I don't make purchases often.
Zulily has an abundance of products for all categories. I enjoy shopping on this site because of the sales and quality of items that are offered. I would recommend this shopping site to all my friends.
I do tell the world. Very addictive. Upsetting when the products are not able to ship to my location though.
I love the deals I get on Zulily and the customer service is outstanding! Always happy with my purchases!
I love Zulily but the shipping process is just way too long and sizes are smaller than they are, other than that I love them. Their bedsheets are amazing. The prices are great but things don't last long and take forever to come back. I love their bathing suits but they always fit too tight. Overall it's a good place to shop.
I LOVE shopping Zulily. Like they say, "It's a new store every day!". I have ordered over 100 items from Zulily! I LOVE when they have their BOXED sale. During BOXED sale I order all my bulk items like paper towels, toilet paper and heavy items and they are delivered right to my front door. No need to haul all of those items to my car and then out of the car...
Zulily is the BEST!
I will never order again. Will tell my friends not to also. Returned items and I am not getting a refund for the items I paid for. BIG RIPOFF. STAY AWAY FROM THEM!
In the past, I was a loyal shopper at zulily.com... but, I've slowed down on my shopping on the site by quite a lot. There are a few areas that I think, with improvement, would be most helpful. 1.) return shipping is too expensive; 2.) product descriptions are not robust enough; 3.) standardized sizing is nonexistent; 4.) product keyword search still needs more accuracy and inclusion; 5.) zoom feature, when it works, does not get closeup enough to inspect items carefully; and, 6.) quality of sourced products is inconsistent (damaged items, wrong color, poor quality of material, items possibly damaged in transit or left warehouse damaged and/or not working). I recently made a purchase, after not doing so because I was put off by the merchandise I had been receiving (more being donated than items I could actually use... donated because returning items is so costly), and I was disappointed in the merchandise I received once again. It's sad, because I used to experience about a 75% 'keep items for my own use' quantification. Now, it's only about a 25% 'keep for my own use.' I don't have the budget to shop like this. I'll probably still shop for household items at zulily.com, but not regularly, like I used to. An example is this photo showing that the item's color description is "Bright White", yet (shown on the right) it is obviously ivory. I have no use for an ivory top. Because return shipping is so expensive and a hassle, I am stuck, once again, with an item that I will not be keeping. A waste of money. Very frustrating.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Daily Deals Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account