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Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.
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The products I have been able to view and buy on Zulily have been great. I recommend this sight to everyone looking for great products and clothing at awesome prices.
Zulily is a nice shopping experience. They have lots of great cheaper prices then other places. Only drawback is many things are nonreturnable and if you do return an item you get store credit so no refunds!
I am OBSESSED with Zulily! I enjoy the daily email and browsing the items available! I can't get enough of Zulily!
I completely appreciate that Zulily offers free shipping - I seriously purchase way more when I have the free shipping bonus! Zulily is doing is RIGHT! THANK YOU Zulily!
I find lots of things I like but for the cost of shipping it takes forever to get my order! I have had things not received and just get a credit to my account. I just got another notice saying if it doesn't come in 10 more days, it will be canceled. I don't like ordering for gifts when I'm not sure if it will come on time or not at all!
Zulily is an excellent place to find useful, lovely and irresistible items I really want. However, I HATE having to wade through endlessly repeated items to find the "gems". Would like a filter option to look at newest items first so I don't have to look at things I've already said "no" to. Sometimes I get so bored with the repeats that I give up and possibly miss items I would buy. Also, please make shipping free for people like me who regularly spend a lot of money on the site. Maybe an insider's club that requires a minimum amount of purchases to qualify? Or like Amazon, an annual fee to get free shipping. Free shipping is a very compelling and motivating option which gives me "permission" to spend, spend, spend. I almost always wait until Friday so I can have free shipping all weekend. I usually put items I am interested in into the cart then "save them for later" and hope they are still available on Friday. However, I miss a lot of opportunities due to using this tactic.
I enjoy the items offered at Zulily. I have ordered many quilt sets and have loved everyone. They hold up very well
Zulily has great products and pricing. Have ordered several items from them. The only issue we have is when items don't match the size chart and don't fit it costs to much to return them. We have 2 items now that were both smaller than the size chart said they were. Other than that we will continue to order from Zulily because we like their products and prices.
Every items that I have bought I just love them, the only thing is the ring sizes should at least some should be size 12 for a woman that have bigger hands. Just my opinion.
I like this site. They have a wide array of items not just clotjing. I will say though that their sizes are a bit winky at least in women's clothing. Mostly on the small side so if in doubt size up. Some items ship quickly, some come from overseas. Everything I have bought so far was nice. Prices are great.
I love this business. Many pluses ~ prices, styles, sizes consistent with brands, shipping can be slow so be sure to check on that if you need or want something quickly. Minuses ~ return fees are ridiculous high, shipping times can be a pain. Overall more pluses in my book!! People will ask where I bought something and I always answer Zulily!!
I love to shop on zulily sights. Nice items great prices most of the time, customer service is awesome.
No matter what I am looking for I always find it here. From gifts for my baby nephew, new clothes for myself or husband, fantastic additions to our garden or helpful tools in the kitchen. The quality has never let me down over the years I've been using the site.
I love shopping at Zulily. There's something new and different every day. Sooner or later you will find something you didn't even know you needed or had to have.
Love the variety of items Zulily has to offered. Most items are what 5hwy appear to be, but not gonna lie have received some items that were not of good quality. Pay attention to where it is being imported from. Overall I recommend
Most of the time the descriptions are inaccurate. I pay attention to the measurements listed for the purses and bags and they haven't been correct. On top of that, it has a message next to it after I placed the order saying it's not returnable. It's wrong to find that out after I already purchased it. I also bought a top that was way too small and it's not returnable. Then, with the shipping costs, the prices are really too high. Every thing looks so cute on their site but in the end, it's just too much $$. In the off-chance that I can make a return, they charge $7.99. I regress.
Great Products and customer service reps are great. Love all the apparel, shoes and jewelry I have purchased. I called customer service as the necklace I purchased was damaged and it was replaced in a few days. Thanks Zilily.
I find shopping online is both convenient and easy. My experience with Zulily has been very pleasant. I have had several returns and the returns were handled in a very positive manner. I also have purchased many Dept. 56 figurines. They are delightful.
Sometimes I am very satisfied but other times disappointed... I do better when I order brands I am familiar with...
I need a one step program for my zulily addiction! LOL I am obsessed with Zulily! I tell everyone about Zulily! Unfortunately I never get credit for it! But I do tell everyone! I have to get the packages before my husband gets home and make sure to hide them in the closet before he see's them because he thinks I have a "shopping" problem lol NOT ME!
I habve been purchasing items from Zulily for a number of years and have never been disappointed
The one time there was a problem with the item, after contacting the seller without a resolution I was refunded my money
Excellent customer service
Answer: Zulily has awesome customer service! I have nothing bad to say about them! Definitely worth ordering from them... I have been happy every time (& I use it a lot!)
Answer: I have never ordered shoes from them but I agree that they likely vary according to brand. Contrary to other comments (that I am very suspicious of...) I have never waited a long time and the quality has always been as shown. There are so many rip-off sites out there and I suspect some hire people to post phony negative reviews on the 'good' sites. I do not recommend searching for cheaper products - you'll end up on a bogus, cheap site. I now research every site name and sift through comments - its exhausting but has saved me from spending money on sites that were not good.
Answer: Got money to burn? Order from Zulily. There isn't enough room on the Internet to list all the reasons you should NOT order from them!
Answer: Nope... no returns accept and good luck on getting a refund. Stay away from this site.
Answer: It could be a week or it could be 3 months. But my advice would be not to order at all. The sizes are never right (a small may fit someone that wears a large or it may be too small for an infant) and the quality sucks (the fabric on a dress I bought is so thin you can see through 4 layers). STAY AWAY FROM THIS SITE!
Answer: Wrong size, no return policy. Beware don't order from them
Answer: Sorry I don't know the answer, but it could explain why everything is so cheap
Answer: Yes, it may take that long, but they are up front about that on the item description page. I have never had a problem with them.
Answer: Let me just put this out there. The people who bought things from Zulily (and are unhappy with their purchases), probably didn't research the brand before they bought it. Think of Zulily like Marshalls or TJMaxx. That's what Zulily is, in online form. I just bought a hoodie from them, and researched the brand before I bought it. The particular hoodie was being discontinued, so they were selling it very cheaply. I bought it, and it is the real deal, originally $89. So research the brand. And don't expect your purchase quickly. They wait until they have enough orders to bulk purchase (another reason why their prices are low), before they buy. So it'll be a few weeks before you get it. I hope this helps.
Answer: If you bought them from Zulily, you might see about making your granddaughters feet smaller. I'm sure that's easier than dealing with Zulily.
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