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Zulily

1.8

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Zulily Reviews Summary

Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.

This summary is generated by AI, based on text from customer reviews

service
512
value
515
shipping
533
returns
409
quality
479

We monitor reviews for authenticity

Maine
1 review
0 helpful votes
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The products I have been able to view and buy on Zulily have been great. I recommend this sight to everyone looking for great products and clothing at awesome prices.

Date of experience: February 25, 2020
Ohio
1 review
0 helpful votes
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Good shopping and prices
February 27, 2020

Zulily is a nice shopping experience. They have lots of great cheaper prices then other places. Only drawback is many things are nonreturnable and if you do return an item you get store credit so no refunds!

Date of experience: February 25, 2020
New York
1 review
0 helpful votes
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I am OBSESSED with Zulily! I enjoy the daily email and browsing the items available! I can't get enough of Zulily!
I completely appreciate that Zulily offers free shipping - I seriously purchase way more when I have the free shipping bonus! Zulily is doing is RIGHT! THANK YOU Zulily!

Date of experience: February 25, 2020
Pennsylvania
2 reviews
0 helpful votes
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Shipping
February 27, 2020

I find lots of things I like but for the cost of shipping it takes forever to get my order! I have had things not received and just get a credit to my account. I just got another notice saying if it doesn't come in 10 more days, it will be canceled. I don't like ordering for gifts when I'm not sure if it will come on time or not at all!

Date of experience: February 25, 2020
Mary D.
California
1 review
0 helpful votes
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Zulily is an excellent place to find useful, lovely and irresistible items I really want. However, I HATE having to wade through endlessly repeated items to find the "gems". Would like a filter option to look at newest items first so I don't have to look at things I've already said "no" to. Sometimes I get so bored with the repeats that I give up and possibly miss items I would buy. Also, please make shipping free for people like me who regularly spend a lot of money on the site. Maybe an insider's club that requires a minimum amount of purchases to qualify? Or like Amazon, an annual fee to get free shipping. Free shipping is a very compelling and motivating option which gives me "permission" to spend, spend, spend. I almost always wait until Friday so I can have free shipping all weekend. I usually put items I am interested in into the cart then "save them for later" and hope they are still available on Friday. However, I miss a lot of opportunities due to using this tactic.

Date of experience: February 25, 2020
South Carolina
1 review
0 helpful votes
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I enjoy the items offered at Zulily. I have ordered many quilt sets and have loved everyone. They hold up very well

Date of experience: February 25, 2020
Colorado
1 review
0 helpful votes
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Great pricing
February 27, 2020

Zulily has great products and pricing. Have ordered several items from them. The only issue we have is when items don't match the size chart and don't fit it costs to much to return them. We have 2 items now that were both smaller than the size chart said they were. Other than that we will continue to order from Zulily because we like their products and prices.

Date of experience: February 25, 2020
South Carolina
1 review
0 helpful votes
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Zulily
February 27, 2020

Every items that I have bought I just love them, the only thing is the ring sizes should at least some should be size 12 for a woman that have bigger hands. Just my opinion.

Date of experience: February 25, 2020
New York
1 review
0 helpful votes
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Fun place to shop
February 27, 2020

I like this site. They have a wide array of items not just clotjing. I will say though that their sizes are a bit winky at least in women's clothing. Mostly on the small side so if in doubt size up. Some items ship quickly, some come from overseas. Everything I have bought so far was nice. Prices are great.

Date of experience: February 25, 2020
Susan S.
Minnesota
1 review
0 helpful votes
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Love Zulily!!
February 27, 2020

I love this business. Many pluses ~ prices, styles, sizes consistent with brands, shipping can be slow so be sure to check on that if you need or want something quickly. Minuses ~ return fees are ridiculous high, shipping times can be a pain. Overall more pluses in my book!! People will ask where I bought something and I always answer Zulily!!

Date of experience: February 25, 2020
Georgia
5 reviews
0 helpful votes
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Love to shop zulily
February 27, 2020

I love to shop on zulily sights. Nice items great prices most of the time, customer service is awesome.

Date of experience: February 25, 2020
Georgia
1 review
0 helpful votes
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Best deals best quality
February 27, 2020

No matter what I am looking for I always find it here. From gifts for my baby nephew, new clothes for myself or husband, fantastic additions to our garden or helpful tools in the kitchen. The quality has never let me down over the years I've been using the site.

Date of experience: February 25, 2020
Arizona
1 review
0 helpful votes
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Love It
February 27, 2020

I love shopping at Zulily. There's something new and different every day. Sooner or later you will find something you didn't even know you needed or had to have.

Date of experience: February 25, 2020
Maine
1 review
0 helpful votes
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Love the variety of items Zulily has to offered. Most items are what 5hwy appear to be, but not gonna lie have received some items that were not of good quality. Pay attention to where it is being imported from. Overall I recommend

Date of experience: February 25, 2020
New York
1 review
1 helpful vote
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It's okay
February 25, 2020

Most of the time the descriptions are inaccurate. I pay attention to the measurements listed for the purses and bags and they haven't been correct. On top of that, it has a message next to it after I placed the order saying it's not returnable. It's wrong to find that out after I already purchased it. I also bought a top that was way too small and it's not returnable. Then, with the shipping costs, the prices are really too high. Every thing looks so cute on their site but in the end, it's just too much $$. In the off-chance that I can make a return, they charge $7.99. I regress.

Date of experience: February 25, 2020
Connecticut
1 review
0 helpful votes
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Great customer service
February 27, 2020

Great Products and customer service reps are great. Love all the apparel, shoes and jewelry I have purchased. I called customer service as the necklace I purchased was damaged and it was replaced in a few days. Thanks Zilily.

Date of experience: February 25, 2020
Virginia
1 review
0 helpful votes
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Shopping ease
February 27, 2020

I find shopping online is both convenient and easy. My experience with Zulily has been very pleasant. I have had several returns and the returns were handled in a very positive manner. I also have purchased many Dept. 56 figurines. They are delightful.

Date of experience: February 25, 2020
Texas
1 review
0 helpful votes
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Sometimes I am very satisfied but other times disappointed... I do better when I order brands I am familiar with...

Date of experience: February 25, 2020
Texas
1 review
1 helpful vote
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Zulily addiction
February 27, 2020

I need a one step program for my zulily addiction! LOL I am obsessed with Zulily! I tell everyone about Zulily! Unfortunately I never get credit for it! But I do tell everyone! I have to get the packages before my husband gets home and make sure to hide them in the closet before he see's them because he thinks I have a "shopping" problem lol NOT ME!

Date of experience: February 25, 2020
Maine
1 review
0 helpful votes
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Great prices
February 27, 2020

I habve been purchasing items from Zulily for a number of years and have never been disappointed
The one time there was a problem with the item, after contacting the seller without a resolution I was refunded my money
Excellent customer service

Date of experience: February 25, 2020