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Zulily

1.8

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Zulily Reviews Summary

Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.

This summary is generated by AI, based on text from customer reviews

service
512
value
515
shipping
533
returns
409
quality
479

We monitor reviews for authenticity

Kentucky
1 review
0 helpful votes
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Wonderful website.
February 27, 2020

Has well known brands at great prices. No second hand merchandise and no intentional defective items.

Date of experience: February 25, 2020
Tennessee
1 review
0 helpful votes
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I have been shopping at Zulily for a long time and only 2 items didn't fit. I've ordered a lot of shoes and unique handbags.

Date of experience: February 25, 2020
Colorado
1 review
0 helpful votes
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My morning ritual
February 27, 2020

I like visiting each day to see what is available. Most of the items are of passable quality. Some clothing is less than expected. Feel the shipping cost is high. Wish they was free shipping or at least free for over a certain$$. Also alot of items are sent in boxes way oversized. I would wait if more items could be sent in one box for lowere shipping fee.

Date of experience: February 25, 2020
Maryland
1 review
5 helpful votes
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It's Hit or Miss
February 28, 2020

Zulily is great for the most part. Some of their vendors' products are nice and as shown. I had only one issue where a vendor sent me the wrong product because they were out of the one I ordered. And they dragged me through a lengthy return process as a result. If not for that incident, I would have given one more star. Other than that, rules of thumb for me: don't shop too often for clothes (too inconsistent) and never shop for large electronics (too risky).

Date of experience: February 25, 2020
Pennsylvania
1 review
0 helpful votes
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Shipping is too SLOW
February 26, 2020

I love the site - the vendors! But I do not like that the purchase is through Zulily, shipping is costly. The timeframe that it takes to receive an order is estimated from 1 week to 3 weeks. For as much as you pay in shipping, you need to narrow that down & hold your vendors to a 2 day turn around. Also, your return policy is horrific.

Date of experience: February 25, 2020
Texas
1 review
0 helpful votes
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Great site to shop!
February 27, 2020

I love the variety of items. I've purchased everything from clothing & shoes for myself, kitchen items, craft kits & items, and clothing for my grand kids.
I hate to pay full price for anything, so I love the discounts.

Date of experience: February 25, 2020
Virginia
1 review
0 helpful votes
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Way too good for me.
February 27, 2020

I absolutely love Zulily, and am often asked where I get my cute clothes. I'm a plus sized woman with a bit of a shopping problem. It's all about the hunt and I have have gotten some fantastic buys. Great stuff.

Date of experience: February 25, 2020
Barbara L.
California
1 review
0 helpful votes
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So much trouble!!!
February 27, 2020

Since I discovered Zulily I have just lost my mind. It's the first thing I look at in the morning and the last thing I look at at night. I have found so many wonderful things that I would never have seen outside in the world. Shoes, handbags, artwork, kitchen stuff, you name it! I'm on spending punishment right now because of you! But of course I'll see something tomorrow and go crazy. Keep doing what you're doing! I do wish the shipping charges were a little less and the returns were free like they used to be. But you have a customer for life. The item in the photo is my bird on top of my couch protector!

Date of experience: February 25, 2020
Tina L.
Pennsylvania
1 review
0 helpful votes
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Love, love, LOVE Zulily!
February 27, 2020

Shopping on Zulily is easy peasy! Having the opportunity to buy a variety of items from different vendors at the same time makes shopping for the holidays so much easier!

Date of experience: February 25, 2020
Georgia
2 reviews
0 helpful votes
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Nice Products
February 27, 2020

I do like the variety of products. I do not like paying shipping fees and then being charged shipping again when I return an item. I really have to consider if I want the item bad enough to order it because of the shipping costs. I would be inclined to order more often if it wasn't such a risk to return something.

Date of experience: February 25, 2020
Michigan
1 review
0 helpful votes
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Great shopping
February 27, 2020

I love shopping on Zulily! Their customer service is great! Only thing that holds me back some times is the shipping cost.

Date of experience: February 25, 2020
Nevada
1 review
18 helpful votes
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I buy $80. $100 a day shopping on Zulily, 85% of the time I keep the products I ordered, but sometimes I have to return items bc they either don't fit or the product description was very vague, so I return some items and as much of a quantity that I buy I usually wait till I have a good bit gathered before I make a return. Usually your return has been pretty good but now I'm getting charged $44.75 for a return fee. That's ridiculous, and i will from now on be very selective at what I purchase

Date of experience: February 25, 2020
Washington
3 reviews
0 helpful votes
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There are certain brands that, when listing on the zulily website, I will always check out. Some of the prices are ridiculously low.

Date of experience: February 25, 2020
Louisiana
1 review
0 helpful votes
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One of my favorites!
February 27, 2020

I've been shopping with zulily for a number of years and have been pretty satisfied! It even seems that lately they're upping their game with some returnable items! No shade to them but sometimes in person the sizing or appearance isn't exactly what you expected-I appreciate the opportunity to return!

Date of experience: February 25, 2020
North Carolina
1 review
0 helpful votes
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Great shopping!
February 27, 2020

Easy navigation, notifications for brands you are interested in, great prices, wish free shipping was an everyday option but they have specials throughout the year. Items come packed well. Great variety of high end brands like Scout, Anthropologie, Jack Rogers, Melissa and Doug, and Toms.

Date of experience: February 25, 2020
New York
2 reviews
0 helpful votes
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I look forward to my daily dose of Zulily. Each day the site has new sales on just about everything a woman and her family needs at lower prices. Just today a high-end face cream I use was $60. Less on Zulily vs. Sephora. There is just so much to choose from as far as clothes, beauty, home, kitchen wares and DIY. I've ordered from them for a few years now and of the many, many items bought, I've only been disappointed a few times by the quality of an item, usually because it's not the material or fit I had hoped for. Shipping is slow given the merchandise isn't shipped by them but by the product makers, but they do have faster shipping options if you need something in a few days. Overall, it's addictive because they have so much to offer and new deals every day.

Date of experience: February 25, 2020
Arizona
2 reviews
0 helpful votes
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Great variety
February 27, 2020

Zulily offers products from a wide variety of brands and goods. Some better than others. Prices vary, usually comparable to Walmart or Amazon but shipping is charged. Choose carefully because if you return an item, the return shipping is more expensive than the original shipping charge and is deducted from your refund so you end up "paying "for your return. Ridiculous. Also, they used to allow free shipping for longer than midnight the next day after your purchase. Shipping can often take a while unless you want to pay more for expedited delivery. Occasionally, they offer monthly payments. If buying clothing, quality varies; photos can be deceiving and quality can be very poor and cheap looking depending on brand. Study size charts and read notes before submitting orders.

Date of experience: February 25, 2020
Colorado
1 review
0 helpful votes
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Easy order though sometimes I don't order something small because of shipping. I don't always get what's expected in jewelry- I think it will be smaller than the real size. I would like to see pictures of items on people to better gauge the size. I have received wrong things occasionally but get them replaced easily. I did have a sweater come that had a salvage edge in the middle front. Took awhile to explain that to the customer service rep who had no idea what I was talking about, got it replaced though.

Date of experience: February 25, 2020
Colorado
1 review
0 helpful votes
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I have bought all different types of things! We just built a new home! I have found such wonderful things to decorate with! I love them all! The operators you talk to are very helpful and friendly!

Date of experience: February 25, 2020
Maryland
1 review
0 helpful votes
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LOVE the Zu
February 27, 2020

Don't even want to admit how much I spend! Love Zulily! I buy way toooo much. Love everything but the clothes. Wish they had free shipping all the time.

Date of experience: February 25, 2020