ZoluckyReviews 5,049

Dear customer

We are sorry to hear that you were not satisfied with your recent purchase from us. We would like to address your concerns and provide assistance in resolving any issues.

Regarding the sizing of the items, please note that the sizing of different items may vary due to differing sizing standards, and our size chart provides accurate measurements for each product. If the actual dimensions of the item we have sent you do not match those stated on our size chart, please send us photos of the item along with size measurements so we can check for discrepancies.

In addition, if the product does not look as nice as it was pictured, please send us some pictures of the item to check if it's not as described. This will help us identify any issues with the product and assist us in finding a solution to resolve the issue.

If you wish to return any items, please note that all purchases (except bra, bikini, swimwear, underwear, panties, bags, and accessories) can be returned within 30 days after you have received the last package of your order. Please contact our customer service team for further instructions on how to initiate a return.

We understand that this has been an inconvenience for you, and we apologize for any disappointment caused. Our goal is to ensure that our customers are completely satisfied with their purchases, and we will do our best to address any concerns you have.

If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.

Best regard,
Echo
ZOLUCKY

Dear customer

We apologize for the inconvenience caused by not receiving a confirmation email of your order. We understand that this has been frustrating for you.

Usually, our system automatically sends an order confirmation email when you place an order. If you are unable to find it in your inbox, we suggest checking your spam folder as sometimes emails can get filtered there. Additionally, please make sure that the email address entered during the ordering process is correct.

If you are still unable to locate the confirmation email, please reach out to us using another email address or through our online chat, which can be found on our contact page (https://zolucky.com/contact-us). Our customer service team will be able to assist you with any concerns or issues you may have.

Upon checking, you had filed a dispute and the order was canceled due to the dispute. Again, we apologize for any inconvenience caused and hope to have the opportunity to serve you better in the future.

If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.

Best regard,
Echo
ZOLUCKY

Dear customer

Thank you for sharing your feedback regarding the return process and the sizing issue you encountered with the items you purchased. We apologize for any inconvenience caused and would like to provide you with an update on your return.

We understand the frustration of receiving items that do not fit as expected. We strive to provide accurate size information on our website, but there may be occasional discrepancies due to variations in manufacturing or individual body types. We apologize for any disappointment caused by this.

We apologize if our return process did not meet your expectations. Upon checking, we have sent you several emails regarding the return, but never received your reply. Can try to find emails in the spam box of your mailbox. Sometimes email operators identify our emails as advertising emails and automatically block our emails.
Since we cannot proactively contact customers through other means except emails, if you still cannot receive our emails, please contact us with another email address (such as Gmail), or contact us via online chat. You can find the chat button on the bottom right corner of our website.

We would like to inform you that we have received your return package and the refund process is currently underway. Our team is diligently processing your return, and you can expect to receive your refund within the next few days.

Thank you for your understanding and cooperation throughout this process. We value your feedback as it helps us improve our services and provide a better experience for our customers.

If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.

Best regard,
Echo
ZOLUCKY

Dear customer

We are sorry to hear that you are dissatisfied with our sizing accuracy and have had difficulty returning your items. We apologize for any inconvenience you have experienced and want to address your concerns.

Please note that the sizing of different items may vary due to differing sizing standards, and our size chart provides accurate measurements for each product. If the actual dimensions of the item we have sent you do not match those stated on our size chart, please send us photos of the item along with size measurements so we can check for discrepancies.

Regarding your return request, we apologize for any delay or confusion in our response. We have sent you a return label via email on September 17th, which should provide instructions on how to proceed with your return. Once you have shipped the items back to us, please provide us with the tracking number so we can trace the parcel and process your refund within 3-5 business days after receiving and checking the items.

We apologize if you have not received a response from us via email. We want to assure you that we do respond to every message we receive, and it is possible that our response may have been overlooked or gone to your spam or junk folder. Sometimes email operators identify our emails as advertising emails and automatically block our emails.
Since we cannot proactively contact customers through other means except emails, if you still cannot receive our emails, please contact us with another email address (such as Gmail), or contact us via online chat. You can find the chat button on the bottom right corner of our website.

If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.

Best regard,
Echo
ZOLUCKY

Dear customer

We apologize for any inconvenience you experienced with the sizing of your tops. We would like to clarify some information regarding our size charts and provide a potential solution.

Our size chart is accurate, and we include a "Size Guide" with detailed product measurements on each product page. We recommend checking the size chart provided for each item and comparing it with your own measurements to ensure a better fit. Please note that our size chart is not universal, and different items may have varying sizes due to differing sizing standards.

If the actual dimensions of the item we have sent you do not match the ones stated on our size chart, please send us photos of the item along with size measurements for our check. This will allow us to verify any discrepancies and provide a solution or refund if necessary.

Regarding your current situation, we understand that the tops you ordered were too big despite ordering your usual size. We suggest considering a smaller size for future purchases or checking the specific measurements provided for each item before making a purchase.

Thank you for bringing this issue to our attention, and we hope to continue providing you with high-quality products and excellent customer service.

If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.

Best regard,
Echo
ZOLUCKY

Dear customer

We sincerely apologize that the clothes you ordered did not fit as expected. We understand how disappointing this can be, especially since it was your first time shopping with us. We strive to provide accurate sizing information and a wide range of options to accommodate our customers' preferences. We apologize if the sizes were larger than anticipated.
The size of different items is not comparable because the sizing standard of different items is different. If the actual dimensions of the item we have sent you are not the same as the ones stated on our size chart, please send us the photos of the real item with size measurements for our check.

All purchases (except bra, bikini, swimwear, underwear, panties, bags, and accessories) can be returned within 30 days after you have received the last package of your order. We will send you the return label if your order is eligible for return.

We understand that returning the item can be a time-consuming process, and we value our relationship with you as a customer. Therefore, we will offer compensation and hope you will consider accepting our offer instead of returning the product. But you still have the right to reject our offer and return the product for a 100% product refund. Please check the latest email we sent and find the return label.

We are glad to hear that you liked the selection of summer clothing and apologize for any disappointment caused by the sizing issue. If there is anything else we can do to assist you or if you have any further questions, please do not hesitate to let us know. We are here to help and ensure your satisfaction.

If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.

Best regard,
Echo
ZOLUCKY

Dear customer

We apologize for any difficulty you experienced while trying to return an item. Our goal is to provide a seamless and user-friendly shopping experience, and we regret that this was not the case for you.

If you are unable to complete the online return request, please contact our customer service team directly and they will assist you with the process.

Regarding your previous return request, we emailed you a return authorization on September 14th, 2023, but we did not receive a response from you. We understand that this may have been an oversight or misunderstanding, and we apologize for any miscommunication on our part.

Please note that items can be returned within 30 days after delivery date (except for final sale items, swimwear, bags & accessories). However, if your 30-day return window has already expired, we are willing to make an exception for your order. Please check your most recent email and locate the return label, which will provide instructions on how to proceed.

We apologize for any inconvenience caused by poor-quality items in your purchase. Our goal is to ensure that all items meet our quality standards and that you are satisfied with your purchase.

Thank you for your feedback, and we hope to have the opportunity to serve you better in the future. If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.

Best regard,
Echo
ZOLUCKY

Dear customer

We are sorry to hear about your negative experience with our company. We apologize for any inconvenience caused, and we would like to clarify some information regarding your purchase.

Please note that the size of different items may vary due to differing sizing standards, so the size of one item may not be comparable to another. However, if you received an item that does not match its stated size on our size chart, please send us photos of the item along with size measurements so we can check for discrepancies.

Regarding your refund request, we offer a return policy for all purchases that can be returned within 30 days after you have received the last package of your order. If you still wish to return this item, please reply to the email we sent you on September 15th or contact our customer service team for further instructions.

Sorry to keep you waiting. Sometimes the hot sale items require more time to prepare before shipment. We understand that this has been a frustrating experience for you, and we apologize for any disappointment or inconvenience it may have caused. Our goal is to provide you with high-quality products and excellent customer service, and we will do our best to address any concerns you have.

If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.

Best regard,
Echo
ZOLUCKY

Dear Customer,

We apologize for any discrepancies between the measurements provided and the actual fit of the clothing you received. The size of different items is not comparable because the sizing standard of different items is different. If the actual dimensions of the item we have sent you are not the same as the ones stated on our size chart, then please send us the photos of the real item with size measurements. This will allow us to cross-reference the measurements with our sizing chart and investigate any inconsistencies.

Regarding our return policy, we apologize for any confusion caused. Our aim is to provide a fair and transparent process for returns. We understand that returning the item can be a time-consuming process, and we value our relationship with you as a customer. Therefore, we will offer compensation and hope you will consider accepting our offer instead of returning the product. But you still have the right to reject our offer and return the product. We will issue a 100% product refund after we receive the return parcel.

We want to assure you that we are not a deceptive scam, and we strive to provide quality products and excellent customer service. We understand the impact this experience has had on your perception of our company, and we are committed to rectifying the situation.

As we have stated on the website, the buyer is responsible for the return shipping cost if the items we sent are correct. If there is anything else we can do to assist you or if you have any further questions, please do not hesitate to let us know. We are here to help and provide a resolution.

If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.

Best regard,
Echo
ZOLUCKY